Hello, please clear the cookies and cache for the site in question. Here's how you can do this: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox#w_clear-cookies-for-any-website. If it doesn't help, please reach us at support@browsec.com or here: https://browsec.com/en/contact_us. We'll do our best to make Browsec work for you!

Hello, Browsec is a VPN add-on which helps people keep their privacy. It never steals accounts. If you still think otherwise, please contact us at support@browsec.com, and we will be happy to discuss this issue.

We offer the following virtual countries for free: Netherlands, Singapore, United Kingdom, United States. More countries are available for Premium users. You can get Premium and test it risk-free: we have a 7-day money-back guarantee, so we'll refund if you're not satisfied.

Hello, We're sorry that you were upset with the speed. We do not deliberately lower the speed. On free servers, this is due to high user load. Most likely, you were caught at the moment of peak load. For best results, we recommend referring to country availability indicators in the list. Please also keep in mind premium servers provide much higher speed due to lower user load and priority service. You can try Premium risk-free - we have a 7-day money-back guarantee.
Здравствуйте. Нам жаль, что вы остались недовольны скоростью. Мы не занижаем скорость умышленно, на бесплатных серверах это обусловлено большим количеством пользователей. Скорее всего, вы попали на момент пиковой нагрузки. Для оптимальных результатов мы рекомендуем ориентироваться на индикаторы доступности стран в списке. Также нужно учитывать, что на премиум-серверах скорость гораздо выше за счёт меньшей нагрузки и приоритетного обслуживания. Премиум можно купить и попробовать без риска - если в течение 7 дней вам не понравится, мы сделаем возврат.

Hello, we're sorry to hear that. Please contact us at support@browsec.com or here - https://browsec.com/en/contact_us - and tell us more about the issue you've run into. We'll do our best to help!

Yes, we offer four virtual locations for free: Netherlands, Singapore, United Kingdom, United States. You can use them while being in any country. If you have any questions please contact us at support@browsec.com or at https://browsec.com/en/contact_us. We'll be happy to help you understand everything about Browsec.

Any VPN reduces the connection speed because the signal needs to travel more - from you to the VPN server, and then to the data you request. The closer you are to the VPN server, the shorter is the way. So please use the countries nearest to yours to have the best performance. As for hiding the IP: Browsec successfully does this job. If you have any doubts please contact us at support@browsec.com, and we'll be happy to discuss this.

Hello, we're sorry to hear that. Please reach us at support@browsec.com or at https://browsec.com/en/contact_us. We'll do our best to help!