Reviews for 1Password: Password Manager
1Password: Password Manager by 1Password
Review by Firefox user 16644741
Rated 2 out of 5
by Firefox user 16644741, 3 years ago1Password works until it doesn't. You install an app and then brower extensions. You can make some changes on the app, some on the extension and some only online. A wonderful guessing game. Every week there is a new edition of something and things get moved around. It works one day then not the next day. Cust Svce responds quickly, but you get different answers from each person. You cannot get support in real time. So you have to diagnose the software yourself. If something doesn't work, that's all you can say. If you called the doctor, can they treat the problem if all you can say is your stomach hurts? It can take 20-30 emails to get a response. And when things go wrong when you are implementing their instructions, you don't even know. Problems become more extensive as CS only responds to the last email and does not follow things all the way back.
I would say that it holds the data for the most part. Having it enter the information takes multiple keystrokes which somehow change each time. The fill-in feature works maybe 5% of the time, so don't expect it to help for all the sites asking for name and address.
I will also say that syching seems to work about 50% of the time.
IF you have lots of free time and can afford to wait a few weeks to figure out what is wrong, this is a great program. But as they are unwilling to do any diagnosis or look at what has been installed and how things operate, getting technical suppor is an oxymoron. The policy seems to be, "provide a solution before you understand the problem" then ":continue to do so for each symptom" and eventually the customer will give up.
It's a shame. I want to like this program. And it's one of only two programs I pay for. It reminds me of Churchill's statement that Democracy is the worst form of government, until you've tried the others."
The attitude alone of not providing effective service to paying members would give them a one star, except there is nothing worse to give the others
I would say that it holds the data for the most part. Having it enter the information takes multiple keystrokes which somehow change each time. The fill-in feature works maybe 5% of the time, so don't expect it to help for all the sites asking for name and address.
I will also say that syching seems to work about 50% of the time.
IF you have lots of free time and can afford to wait a few weeks to figure out what is wrong, this is a great program. But as they are unwilling to do any diagnosis or look at what has been installed and how things operate, getting technical suppor is an oxymoron. The policy seems to be, "provide a solution before you understand the problem" then ":continue to do so for each symptom" and eventually the customer will give up.
It's a shame. I want to like this program. And it's one of only two programs I pay for. It reminds me of Churchill's statement that Democracy is the worst form of government, until you've tried the others."
The attitude alone of not providing effective service to paying members would give them a one star, except there is nothing worse to give the others
1,698 reviews
- Rated 5 out of 5by arturtennyson, 2 days ago
- Rated 5 out of 5by Firefox user 12584478, 5 days ago
- Rated 2 out of 5by Firefox user 13879340, 7 days ago
- Rated 1 out of 5by Dan, 7 days agoWhy not keep sign up simple? I do not need to read a whole lot of your selling content AFTER I have already made up my mind. I am not giving you additional personal information. That's creepy. Keep it simple. If it weren't for the Tom's Guide recommendation I would not be here anyway. Learn when to stop selling.
- Rated 5 out of 5by Firefox user 16435823, 8 days ago
- Rated 1 out of 5by Firefox user 18940132, 11 days agoHonestly I hate it. It works just well enough to keep using, but there's literally no polish, nothing is nice to use, it just sucks the entire time you're dealing with it.
- Rated 4 out of 5by alan m, 15 days ago
- Rated 5 out of 5by MattMcAdams, 15 days ago
- Rated 5 out of 5by Komma, 19 days ago
- Rated 5 out of 5by Firefox user 18919848, 22 days ago
- Rated 5 out of 5by Laurie Dornak, 23 days ago
- Rated 5 out of 5by Maximilian Grothusmann, a month ago
- Rated 5 out of 5by Firefox user 12351531, a month ago
- Rated 1 out of 5by Firefox user 18892414, a month ago
- Rated 5 out of 5by Yassine Chettouch, a month ago
- Rated 2 out of 5by mr_cactusjack, a month ago
- Rated 1 out of 5by Firefox user 12531908, a month agoIt does not let me sign in with my 1password.eu accounts
- Rated 4 out of 5by Abe, 2 months ago
- Rated 5 out of 5by El Reverendo, 2 months ago
- Rated 1 out of 5by Firefox user 18818650, 2 months ago
- Rated 3 out of 5by Firefox user 17984103, 2 months ago
- Rated 5 out of 5by opus259, 2 months ago