Hi there. Please do shoot us an email at support+x@1password.com so we can get to the bottom of it. We’ll likely ask for some logs to help us diagnose where the issue is coming from. Thanks!

Thanks for the five star review!

Hi there – 1Password X is a full-featured application baked into an extension. That means that when you fully quit the browser, you’re also quitting 1Password X. If you find yourself quitting the browser often, we also offer a desktop-dependent 1Password extension which you can find on our downloads page.

Thank you for sharing! I’m happy to address the issues you mentioned.

1. I appreciate this feedback. The Ctrl+Period shortcut does open the 1Password X pop-up, but I agree that it’d be nice to have the ability to unlock 1Password X directly from the inline menu.

2. It sounds like you’re wanting to use Firefox’s autofill feature as well as 1Password. They can interfere, but we do have a way to disable the 1Password X inline menu if you’d prefer. To do so, turn off the “offer to fill and save passwords” option on the 1Password X settings page.

3. I haven’t heard of any reports of this, so I’d love to know when/where that happens. Do you experience it only on a certain website or does it happen on all sites? Please let us know at support+x@1password.com.

4. This request is on our radar, although determining whether a user has successfully signed into a site has given us some trouble in the past. In the end, we took the most reliable approach to save a Login before moving on to the next page. Not only that, but we need to capture the credentials on the page before moving onto the next, and if we don’t offer to save until moving onto the next page, those credentials need to be stored somewhere. I wouldn’t agree that’s the most secure option, but it’s something we’ll keep in mind as we build future versions of 1Password.

5. We do offer a full-featured password generator within the 1Password X pop-up. To get there, you’ll want to click the + button then click Password Generator. Here’s a video that shows how to access it: https://s3.amazonaws.com/com-agilebits-users/kaitlyn/password_generator.mp4

These are fantastic pieces of feedback, so I’m really glad you shared them. If there’s anything else we can help you with, please don’t hesitate to reach out via email.

Do you happen to sync your extensions in your Firefox account? That would be my first guess. I’m curious how usability differs between Chrome and Firefox. They should be using the same codebase, so I wonder what you like more about 1Password X in Chrome. If you’d like to share your opinions with us, please do – support+x@1password.com

You can find the desktop-dependent 1Password extension on our downloads page. If you’re having a hard time, feel free to send an email to support+extensions@1password.com, and we’ll point you in the right direction.

Not to worry! We’re here to help. Feel free to get in touch with us at support+x@1password.com. My team and I would love to walk you through how to use 1Password X. :)

Hello! There are a few customization options in 1Password X that I think you’d find helpful. If you’re not a fan of the inline menu, for example, you have the ability to disable it on the 1Password X settings page.
I totally see how offering to save a Login after your credentials are accepted would be convenient. We always put security first here at 1Password and when we save a new Login item, we save everything on the page and run a check to make sure everything we saved matches when we go back to fill your Logins. This helps to make sure your data only goes exactly where it’s supposed to. So after some trial and assessment we determined offering to save after populating the last field in a form is the most secure way to ensure the proper data is saved (for now).

We really appreciate you sharing your feedback because it helps us continue to improve 1Password X. Thank you!