Hi Roger, thanks for your feedback! Please see these articles in our knowledge base:

https://help.getadblock.com/solution/articles/6000061202-seeing-unblocked-ads-start-here-

https://help.getadblock.com/solution/articles/6000082125-a-site-is-forcing-me-to-disable-adblock-before-it-will-let-me-in

I'm sorry you're finding it hard to contact us! The "Help & Feedback" on the AdBlock menu (click the AdBlock icon in the Firefox toolbar to open the menu) will take you to our support site. There, you can browse our knowledge base and open a support ticket if the articles don't answer your questions. :)

We're happy to cancel your subscription or recurring payment if you're not happy with AdBlock. Just open a ticket and provide the email address you used to start your subscription or recurring payment.

Thanks!

- Rhana, AdBlock Community Manager