BetterUp Privacy Policy

Last Updated: March 2, 2020

This Privacy Notice describes how BetterUp, Inc. (“we,” “us” or “our”) collects, uses, and shares information collected from users of the Firefox browser to access our website (“Users”) and have downloaded the Betterup Diagnostic Extension (the “Extension”). Please note that this Privacy Notice does not apply to your use of third-party sites, services, websites visited, or use of the Firefox browser. We encourage you to review the privacy policies of those third parties for more information regarding their privacy practices.

The purpose of the Extension is to ping a pre-determined set of BetterUp core domains and resource domains to report on which are/are not accessible from within a User’s network firewall. This information allows BetterUp to ensure a smooth deployment experience for its Users by requesting critical domains be whitelisted.

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy. In some cases, such as a material change in our practices, we may provide you with additional notice, such as adding a statement to our homepage or sending you an email notification. We encourage you to review the Privacy Policy periodically to stay informed about our information practices and the ways you can help protect your privacy.

COLLECTION OF INFORMATION

Information We Collect Automatically When You Use the Extension

When you use the Extension, we automatically collect information about you, including the following:

• Log Information: We log information about your use of the Extension, including the version or type of browser you use and access times.
• When the User runs the diagnostic scan the Extension will log the results of the websites that were pinged during the scan.

USE OF INFORMATION
We will use the information we collect via the Extension to provide, maintain, and improve the Extension.

The information we collect from Users may be used to:

• Monitor and analyze usage and activities in connection with the Extension;

SHARING OF INFORMATION

When you download the Extension, we will share aggregated and de-identified diagnostic information, which cannot be reasonably used to identify you, with a third party to help us analyze the results in order to improve the experience for Users on core domains.


DATA RETENTION
We store the info we collected about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

YOUR CALIFORNIA PRIVACY RIGHTS
A business subject to California Civil Code section 1798.83, the California Consumer Privacy Act (“CCPA”) is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties' direct marketing purposes. Please note that under the CCPA, businesses are only required to respond to a customer request once during any calendar year.

If you are a California resident and would like to make such a request, e-mail us or contact us at:

BetterUp Privacy Office
1200 Folsom St.
San Francisco, CA 94105
Phone: 1-844-303-9595
e-Mail: compliance@betterup.co


EUROPEAN ECONOMIC AREA
If you are in the European Economic Area (“EEA”), you have certain rights and protections under the law regarding the processing of your personal data.
Legal Basis for Processing
If you are in the EEA, when we process your personal data we will only do so in the following situations:
We need to use your personal data to perform our responsibilities under our contract with you (e.g., processing payments for and providing the services you have requested).
We have a legitimate interest in processing your personal data. For example, we may process your personal data to send you marketing communications, to communicate with you about changes to our Services, and to provide, secure, and improve our Services.
You have provided consent for us to process your personal data.
Data Subject Requests
If you are in the EEA, you have the right to access personal data we hold about you and to ask that your personal data be corrected, erased, or transferred. You may also have the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, you can log into your account. Alternatively, you may contact us as indicated below.

Questions or Complaints
If you are in the EEA and have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the data privacy authority where you reside. For contact details of your local Data Protection Authority, please see: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm.

Contact Information
If you have questions or comments about thisPrivacy Policy, or BetterUp’s general privacy policy (https://www.betterup.com/en-us/privacy-policy) or you are a consumer with a request, please email our Privacy Team or Data Protection Officer at compliance@betterup.co.

You can also reach us by U.S. mail at:
BetterUp Privacy Office
1200 Folsom Street
San Francisco, CA 94103
415-992-6160