BillingBench: Workflow Companion by BillingBench

BillingBench: Workflow Companion is a sidebar that sits next to any payer portal including Availity, Waystar, Change Healthcare, Office Ally, and others. Billing staff can look up denial codes, build appeals, and track decisions without switching tabs.

DENIAL CODE LOOKUP
Paste or type any CARC code (CO, PR, OA, or PI) to get a plain-language explanation, the regulatory authority behind the denial, and a guided decision path: appeal, write off, or hold.

GUIDED APPEAL WORKFLOW
A short set of questions returns a specific recommended action for each code. The same logic powers the BillingBench Denial Decoder at billingbench.com/decoder.

PRIOR AUTHORIZATION REQUIREMENTS
Select a specialty and enter a CPT code to see exactly what Aetna, UHC, or Cigna requires before they will authorize the procedure — documentation, clinical criteria, and submission notes — without leaving the portal.

SESSION TRACKING
Start a session when you open your remit. Log each denial with your decision, claim amount, and payer. End the session for a summary showing total claims worked, appeals filed, write-offs, and dollars in motion. Sessions are saved locally and resume after Firefox restarts.

PROMPT PAY AND TIMELY FILING CALCULATOR
Enter your state, payer type, date of service, and claim amount to calculate interest owed under state prompt payment law and days remaining before the timely filing deadline. Covers all 50 states and distinguishes commercial, Medicare Advantage, Medicaid, and self-funded plans.

PAYER ALERTS
Verified payer policy changes and denial pattern shifts appear in the sidebar, filtered to the portal you are currently working in. Signed-in users can submit new incidents and confirm or dispute existing reports.

835 ERA DETECTION
When you download an 835 remittance file while the sidebar is open, the extension prompts you to open the BillingBench ERA Parser. The file is never sent to the extension automatically.

NO ACCOUNT REQUIRED
Denial lookup, prior auth requirements, session tracking, and the calculator all work without an account. A free account adds session export, dashboard tracking by payer, and the community alerts feed.

PRIVACY
The extension does not read payer portal page content by default and does not transmit data to BillingBench servers unless you are signed in and explicitly end a session. Optional portal auto-detection (which reads denial codes from portal pages) requires a signed BAA and explicit permission grant. Denial codes and session decisions are stored only in your browser. Full policy at billingbench.com/privacy.

DISCLAIMER
BillingBench provides reference information based on published denial code definitions, state statutes, and regulatory guidance. It is not legal, medical, or financial advice. Always verify against current payer documentation and your specific contracts.