Must admit I used the paid service, as the country we needed is not on the list of free countries. Worked so far so good.
Netflix worked so far through the VPN tunnel. Lately it came to funny and annoying situations. Fore some countries it jumped from the VPN tunnel country to an complete differnt country. e.g netflix.com/bg/ for bulgaria jumped to netflix.com/ua/ for Ukraine, another example Czech Repblic jumped to Italy a.s.o
Contacing the helpdesk 3 times in 3 days with a result of NOT answering leads me to leave this provider.
Don't waste your money on them, there are very professional VPN providers out in the web, which offer great services (especially when you pay for it) were you also talk to a real person on the other side and obtain support and your issue gets fixed on the spot.

Tool in the past: 5 stars
Service in the past: 5 stars
Tool lately: 0 stars
Service lately: 0 stars

Result: 2,5 stars --> downgrade it to 1 star, as i used the paid service