Reviews for Keeper® Password Manager & Digital Vault
Keeper® Password Manager & Digital Vault by Keeper Security Inc.
Review by Ariane Bouchard
Rated 2 out of 5
by Ariane Bouchard, 4 years agoConsistent with the rest of the Keeper experience. "It works, but..." is the best way I can describe it.
User experience is pretty terrible. It works with little icons in the text fields, but the pop-up that tells you to log in comes from the extension icon. Click the extension icon, however, and you're greeted by... settings. No logins there. Why they didn't just simplify everyone's life by putting everything into the icon is beyond me.
But logging in TO KEEPER happens in the icon. So logging into a site often requires you to juggle between the icon in the top right and the icons on the fields. That's assuming the icons work though, because leaving your browser unattended for a long time could cause it all to stop working and require a browser restart.
They recently changed the interface. Now you've got to click a couple more times, because they put the email address, password and 2FA on different pages. Terrible idea.
Logging into the extension and the app are entirely different processes. You need to log into both separately. The app has Windows Hello, but the extension doesn't.
The extension settings' interface is just plain weird, with green-on-blue dots indicating things that are turned on (accessibility anyone?), yet those "toggles" don't really do anything. They bring you to another page where you can check the setting. Why?
Also the desktop app by default adds global keyboard shortcuts that could very well break functionality in other programs.
And with today's update (early May 2021), they broke the thing completely. Can't type my password beyond a few characters, and even if I paste my password in, can't log in. Normally I'm pretty tolerant of bugs, but from a product that feels unpolished all around, it's harder to forgive.
Having tried LastPass (not great but still better than Keeper), 1Password (great on Mac at least; didn't try other platforms) and Bitwarden (great on most platforms; slight issues on Android), Keeper is the worst password manager yet. It just doesn't feel polished. I'm regretful that my employer picked this one.
User experience is pretty terrible. It works with little icons in the text fields, but the pop-up that tells you to log in comes from the extension icon. Click the extension icon, however, and you're greeted by... settings. No logins there. Why they didn't just simplify everyone's life by putting everything into the icon is beyond me.
But logging in TO KEEPER happens in the icon. So logging into a site often requires you to juggle between the icon in the top right and the icons on the fields. That's assuming the icons work though, because leaving your browser unattended for a long time could cause it all to stop working and require a browser restart.
They recently changed the interface. Now you've got to click a couple more times, because they put the email address, password and 2FA on different pages. Terrible idea.
Logging into the extension and the app are entirely different processes. You need to log into both separately. The app has Windows Hello, but the extension doesn't.
The extension settings' interface is just plain weird, with green-on-blue dots indicating things that are turned on (accessibility anyone?), yet those "toggles" don't really do anything. They bring you to another page where you can check the setting. Why?
Also the desktop app by default adds global keyboard shortcuts that could very well break functionality in other programs.
And with today's update (early May 2021), they broke the thing completely. Can't type my password beyond a few characters, and even if I paste my password in, can't log in. Normally I'm pretty tolerant of bugs, but from a product that feels unpolished all around, it's harder to forgive.
Having tried LastPass (not great but still better than Keeper), 1Password (great on Mac at least; didn't try other platforms) and Bitwarden (great on most platforms; slight issues on Android), Keeper is the worst password manager yet. It just doesn't feel polished. I'm regretful that my employer picked this one.