Dear Nordpass Support team

I'm experiencing consistent problems with your Nordpass Password Manager extension on Firefox. Basically every problem that is described in the recent reviews of this extension is also what I am experiencing. Most notably, the extension consistently stays locked in and doesn't recognize that my desktop application is open. This is insanely frustrating as I don't have an autofill option and manually have to copy over all of my login information for every single website.

I have paid for a two years subscription that started on March 5, 2021. If you do not fix this issue as soon as possible, I'm expecting a refund for the second year period. I know that this does not fall under your 30-day money-back guarantee, and I sincerely do not care. I have the legal right for such a refund when your product is broken, and if you cannot fulfill this request, I will take public actions through my national legal Consumers Association. There is enough evidence and support to find in the public reviews of your software.

Please take this complaint very seriously, and thus do not propose temporary and unsatisfying solutions such as reinstalling the software or extension that I already have tried. I sincerely expect you to quickly find a solution on your end.

Many thanks in advance.