Reviews for NordPass® (legacy)
NordPass® (legacy) by NordVPN
464 reviews
- Rated 5 out of 5by Domenico, 3 years ago
- Rated 5 out of 5by Fausto Sampaio, 3 years ago
- Rated 1 out of 5by Emil, 3 years agoConstantly disconnected from the app, spending more time re-entering my credentials to enter the master password to access the vault, it regularly doesn't work (either app struggling to connect or plugin not unlocking), regular manual updates always block access to the vault, basic features locked behind premium (whose sales are pushed ad-nauseum in-app).
Beats typing ~80% of the time
Works well when it does however, and overall quality of life has been slowly improving, maybe in a year it'll be a finished productDeveloper response
posted 3 years agoHey Emil! 👋 Could you please contact our team at support@nordpass.com? Our team would love to learn more about the issues that you are experiencing! 🤔 - Rated 5 out of 5by Mimyo, 3 years ago
- Rated 1 out of 5by Firefox user 12370795, 3 years agoSame as everybody else. CRASHES ALL THE TIMES. I have a similar problem with their VPN. LOTS of internet disconnections of NordVPN. It's been like that for several months and their IT team is TOTALLY incompetent to find the issue. NORD Company is NOT reliable at all.
Update:
DEVELOPER RESPONSE IS A PROOF THAT NORD COMPANY DO NOT CARE ABOUT THEIR CUSTOMERS.
The developer response is telling me to contact their support team, although I said in my first message (above) that I contacted them already.Developer response
posted 3 years agoHi! Thank you for the review! Could you please contact our team at support@nordlocker.com? They would love to learn more about your case 👀 - Rated 1 out of 5by Firefox user 17429565, 3 years agoI spend almost as much time writing in my passwords as I did before I had this add on.
When it works it works great.....but about half the time it does not work-the Nord pass icons appear beside the login in boxes-but nothing fills in-sorry I signed up for this productDeveloper response
posted 3 years agoHey there!👋 We are sorry to hear that you experiencing problems with NordPass extension on your device. Please contact our experienced support team at support@nordpass.com and they will help to troubleshoot the issue. - Rated 3 out of 5by Firefox user 13653337, 3 years ago
- Rated 2 out of 5by Firefox user 16769861, 3 years agoI'm not sure what I missed but the app is loaded along with the extension and the app doesn't offer to auto fill or even suggest a PW. I uninstalled the app and reinstalled it. It seems to be auto filling now. I will edit my review in a few days.
Developer response
posted 3 years agoHello! 👋After confirming a 4-digit code pairing code, the NordPass application pairs with NordPass extension. If you have not received this code, try to press on NordPass extension and confirm it. After doing so NordPass autofill icon should be visible on login fields and after pressing on it you will get autofill suggestions. Please make sure that the NordPass extension is not locked. If the issue still persists, could you contact our support team at support@nordpass.com? They will take a closer look at your case. - Rated 5 out of 5by kklc24, 3 years agoDoes what i need it to in an easy to use interface. Plus i like that there's a desktop app too and the two stay synced together. It loads in passwords, my contact info, or bank cards pretty well when prompted to. Glad to see Nord make another great tool!
Developer response
posted 3 years agoHey there!👋Thank you for your 5⭐ review. We are delighted to hear that NordPass meets your expectations.🤩 - Rated 5 out of 5by Firefox user 16076357, 3 years ago
- Rated 4 out of 5by Firefox user 15954663, 3 years agoOnce installed it is indeed an easyway to safely store and manage my passwords across different browser I use.
For those experiencing problems to get it to work:
- delete the folder C:\Users\#####\AppData\Local\nordpass-updater
- install the browser extension using the configurion settings in the Nordpass Password Mgr app. Do not use a downloaded installer.
- Activate the browser, accept the key pairing and it should work.
Hope this helps those who had problems and rated the app just a 1-star. A pity Nordpass Support does not supply this advice themselves.Developer response
posted 3 years agoHi! Thank you for your insight, our team will take a further look. We hope that everything is working as intended. 😇 - Rated 1 out of 5by Firefox user 13133987, 3 years agoSouvent, il est impossible de lancer l'application. Il n'y a rien d'autre à faire que de la désinstaller et de la réinstaller.
Ah, et pour montrer à quel point nordpass n'est pas optimisé, je ne peux pas lancer le programme Nordpass (version premium) si j'ai lancé NordVPNDeveloper response
posted 3 years agoHé! 👋 Pourriez-vous transmettre cela à notre équipe d’assistance à support@nordpass.com? Ils examineront de plus près votre cas. - Rated 5 out of 5by Oakley C., 3 years agoDecided to try NordPass despite the less-than-perfect reviews, and I'm not disappointed. The browser extension does require installing an application to the PC, which I actually like because it means that all my info is not stored in the browser itself. The browser add-on just pulls login info from the application. I also like that the app has a customizable password generator, the ability to configure 2FA for log-on, and the ability to import/export your passwords and other info.
Some reviewers report being requested to enter their master password often, but this is a setting that can be changed in the desktop app. The default time-out is set to 5 minutes, but that can be changed to only require the master password every time the app is closed/reopened. I also have not encountered NordPass not recognizing that I am at a login screen like some of the other reviewers reported.
My biggest gripe is that the free account will not let you log-in on multiple devices simultaneously or share passwords. So if you're on the desktop app and log into the phone app, you will be kicked off the desktop app. The premium subscription will allow both of these though, but it may or may not be justifiable for some.
Overall I would consider this an excellent free password manager. It looks like they have fixed the issues reported by previous reviewers.Developer response
posted 3 years agoHi, Oakley! Thank you for your positive review and we really appreciate your feedback! We are very glad to hear that you are happy with NordPass. 😍 - Rated 1 out of 5by sh, 3 years ago
- Rated 4 out of 5by ROTH Benoît, 3 years ago
- Rated 5 out of 5by The_Blinded, 3 years ago
- Rated 3 out of 5by Firefox user 16811869, 3 years ago222 / 5.000
Every time I have to start the main program first before the app works on my internet brouser from Fox.
I would like to not have to use the main password on my PC every time before I can use the internetDeveloper response
posted 3 years agoHey! Could you forward this to our support team at support@nordpass.com? They will take a closer look at your case. - Rated 2 out of 5by Firefox user 14359694, 3 years ago
- Rated 1 out of 5by Firefox user 16941045, 3 years agoIt rubbish! It just doesn't work. It won't log in today even though it's been fine other days, and half the time it did let me in, it couldn't reconise that i was at a password prompt screen.
Trying to use this after using LastPass for the few years has been a real shock to the system, i only tried this as i think Lastpass is becoming expensive, and NordVPN is really good, but buying Nordpass is some of the worst money i've ever spent, it's terrible.
I've written the money off here and just paid for another Last Pass subscription.Developer response
posted 3 years agoHey there! Thank you for your review and let us apologize for this inconvenience. Please send us an email at support@nordpass.com and our team will further investigate this issue. - Rated 5 out of 5by dhfriar, 3 years ago
- Rated 5 out of 5by HiTekRedNek, 3 years agoIt is not the easiest program to use but it is secure. Everything is encrypted locally, not on a network, which allows me to be responsible for my security and not depend on anyone else.
- Rated 5 out of 5by Firefox user 13252300, 3 years agoLogon now fixed for FF with version 4.17.32 (win 11)
Admittedly seemed to take 2 months (approx) to fix but now biometrics and FF addon login works fine. Been using regularly for last 7 -14 days so not seemingly an aberation!Developer response
posted 3 years agoHello! Thank you for your review. We're glad that you have a smooth experience. Please look at our Help Center if you ever need general help: https://support.nordpass.com/hc/en-us. If you need more help, contact us at: support@nordpass.com.🙂 - Rated 5 out of 5by Firefox user 17281600, 3 years ago