Reviews for NordPass® (legacy)
NordPass® (legacy) by NordVPN
464 reviews
- Rated 1 out of 5by afriend, 3 years agoThis review is mostly relevant for other Linux users.
I am extremely disapointed in this app. I run a dual boot machine with Windows 10 and Ubuntu 20.04, and the NordPass browser extension and desktop app used to work perfectly, however in the past month I have noticed that the browser extension no longer works in Ubuntu. The browser extension no longer logs in, rather it is stuck with the loading circle in an infinite loop.
I have tried both the Chrome and Firefox extensions with the same issue. The Windows version however seems to work normally, without any issue logging into and using the browser extension.
I even talked to NordPass's technical support, who guided me to uninstall and reinstall both the desktop app and the browser extension. This worked, however after powering down and booting up the next day, I found that I had the same loading issue with the extension as before, with only solution to uninstall and reinstall the app and extension again. Having to uninstall and reinstall every time I turn on my computer is simply unacceptable.
While Linux distributions only make up a small minority of desktop users, it is still NordVPN's responsibility to ensure that their software works as intended on all platforms that they support. Not being able to use the browser extension makes this application extremely slow and bothersome to use as I have to search for and copy a password everytime I login to a site on my browser, which is not what I paid for. Unless this issue is not fixed soon, I will be canceling my subscription to NordPass. Using NordPass with its current issues feels more like using buggy freeware, not a paid software from a respected company. I hope this issue is fixed soon.Developer response
posted 3 years agoHello, there! Your feedback will definitely be taken into account. Be sure to be on the lookout for an upcoming application update that'll include bug fixes and performance improvements. 🤓 - Rated 5 out of 5by Firefox user 16977041, 3 years ago
- Rated 1 out of 5by Pietro, 3 years ago
- Rated 1 out of 5by deano, 3 years ago
- Rated 5 out of 5by turbotricycle, 3 years agoNow that it is back working it is awesome. For those of you having trouble, uninstall the desktop app, download the newest version, and install it.
Developer response
posted 3 years agoHey there! We're more than happy to hear your issue has been resolved! Do not hesitate to contact us if you have any other questions at nordpass@support.com 😍 - Rated 1 out of 5by HmAoLiLnO, 3 years agoNot working anymore. Worked fine and was the best for me for a long time. But now not working since at least 3 month. I'm very disappointed, saw Nordpass getting better and fixing mostly every problem, but this is extremly frustrating. I need to copy my passwords everytime from the windows application. Not what I paid for.
And don't get me wrong, it's not a problem if something does not work for a few days or even a few weeks, but you're not getting this fixed in months!! And congratulations you have f***** up your hole recessions and some good and old customers in a few month.Developer response
posted 3 years agoHello, allow us to apologize for the inconvenience, perhaps you could contact us at support@nordpass.com with as much details as possible? Our team would be glad to help you out! 🙏 - Rated 1 out of 5by Emma, 3 years agoThis addon is not working anymore on my macbook pro mid 2010 with macOS High Sierra. The icon on the Firefox toolbar is always decorated with the lock and it's impossible to log in.
- Rated 5 out of 5by WinnieThePugh, 3 years agoEDIT: I'm a big dumb dummy. If the extension isn't working update the desktop app, back to working great as usual. Won't open at all, just loads and loads and loads. I've tried uninstalling/reinstalling it and firefox multiple times. It was great when it worked but suddenly stopped a month or two ago.
Developer response
posted 3 years agoHey There 👋 We are happy to hear that you found a solution to the issue! If you would ever need help you can always contact us at support@nordpass.com 😊 - Rated 4 out of 5by Aaliyah, 3 years ago
- Rated 5 out of 5by Hellbatterist, 3 years agoFantastic program. Had one issue when the Firefox -plugin stopped working on version 89.0.2 (x64). Fixed it with updating the main Windows application from 'Settings' -page top right corner.
Other than that, the program has been working very well and I'm happy to use it, since it makes password management literally effortless. Great product!Developer response
posted 3 years agoHey, there 👋😉 We are glad to hear your issue was resolved! Your feedback is greatly appreciated by our team. ✨ - Rated 5 out of 5by Firefox user 14117470, 4 years ago
- Rated 1 out of 5by Bart, 4 years agoUsed to work well, but since a couple of weeks it just doesn't work on firefox (it opens the app but does not provide the password) same problem on my iphone... will have to look for something more efficient as this does not seem to be a reliable soft
Developer response
posted 3 years agoHello Bart, sorry to hear about this. Could you contact our team at support@nordpass.com? They will be happy to take a look. :) - Rated 1 out of 5by madhale, 4 years agoThis plugin used to work, but for the last two firefox updates it has been broken. It will not install to the extension area on the top bar, you have to "customize toolbar" and add it manually... on top of that, it will not open the browser window to authenticate, so it remains locked... when I click on it, nothing happens... this means that I have to open the windows application EVERY TIME I want to enter a password and manually click copy/paste... It would be faster if I simply typed out my email address and password... thus defeating the purpose... only I use weird passwords for every site... and those are stored in nordpass... so this is extremely uncool.
For reference, I am a power-user...Developer response
posted 4 years agoHi there, we hope we can help you out here! Would it be possible for you to drop us an email with the details at support@nordpass.com so we could have a closer look at your case? 🤔 - Rated 5 out of 5by andy, 4 years agoI have been using this extension along with the app for about a year and I love it, the Nordpass team did a wonderful job. Unfortunately I am having issues with the new Firefox 89.0.1 (64-bit). The extension just won't load. Do you know if there is some kind of issue there? Thank you
UPDATED REVIEW: with regards to what i have written above: there wasn't any issue with the extension, I just needed to update the main app. Now everything is working perfectly as before. Again, Nordpass team, great job! So anyone having the issues with the extension remaining blocked, just UPDATE THE APP.Developer response
posted 4 years agoHey Andy, we are glad to hear some of the issues were resolved! 🎉 In regards to your other point, could you contact our team at support@nordpass.com so we could help you out? 🙏 - Rated 5 out of 5by NEO764, 4 years ago
- Rated 1 out of 5by Firefox user 16915939, 4 years ago
- Rated 5 out of 5by Firefox user 15924570, 4 years ago
- Rated 5 out of 5by Agromania, 4 years ago
- Rated 5 out of 5by sevendust, 4 years agoa great extension that lets you save your passwords and store them safely! I recommend it!
- Rated 5 out of 5by James, 4 years agoWorks exactly how I need it, and the password generator tool is pretty useful for me.
Developer response
posted 4 years agoHi there James! We are happy to see that you are enjoying our services 💙 - Rated 1 out of 5by Deri, 4 years agoThe main APP is authenticated and logged in but the FireFox Extension is still locked (only "Open NordPass" button is visible). It needs a long time to unlock or few total browser restarts.
Developer response
posted 4 years agoHi Deri, apologies for the bad experience. We are sure that our team will be able to help, could you contact them at support@nordpass.com? Thank you! - Rated 4 out of 5by Stinkbaum, 4 years ago