Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Firefox user 15184762
Rated 1 out of 5
by Firefox user 15184762, 6 years agoUPDATE: If you want to purchase NordVPN for the Firefox browser Extension, SAVE YOUR MONEY. It is very frustrating and support wasn't helpful.
This extension has been problematic from the start. It took a lot of farting around to get it to work when I first installed it and for whatever reason it logs out for no reason. NOW I can't log into it and if the extension is enabled none of the websites will load and you are presented with "Unable to find the proxy server". Disabling it then enabling it doesn't resolve the problem nor does restarting Firefox. To make things worse support.nordvpn.com is useless, I can't find any information on the extension for Firefox and it does not provide any way of contacting NordVPN Support. I moved to Firefox for privacy/security reasons and signed up with NordVPN for the same reason, I think it is time for a refund and go back to PIA.
This extension has been problematic from the start. It took a lot of farting around to get it to work when I first installed it and for whatever reason it logs out for no reason. NOW I can't log into it and if the extension is enabled none of the websites will load and you are presented with "Unable to find the proxy server". Disabling it then enabling it doesn't resolve the problem nor does restarting Firefox. To make things worse support.nordvpn.com is useless, I can't find any information on the extension for Firefox and it does not provide any way of contacting NordVPN Support. I moved to Firefox for privacy/security reasons and signed up with NordVPN for the same reason, I think it is time for a refund and go back to PIA.
Developer response
posted 6 years agoHello and let us apologize for any inconveniences. However, you may contact our customers' support team via support.nordvpn.com. The chat popup should appear after entering the support page. If it doesn't do check whether you have any ad-blocks running and disable them if anything. Alternatively, please contact our team via email, support@nordvpn.com.
2,612 reviews
- Rated 5 out of 5by cubigiabinh, 2 days agoVPN is fast; Ad-blocker is good; but they can't justify the price. Nevertheless, the overall product is great. It's just it'd be better if it was cheaper.
Developer response
posted 2 days agoHello. We appreciate your feedback! It will be transferred to our team. -L.L. - Rated 1 out of 5by Brahvim, 4 days ago
Developer response
posted 7 days agoHi there! We’re glad to hear everything went smoothly and that you’re enjoying the service. Thanks for sharing your experience! -P.B.- Rated 5 out of 5by lipesc, 11 days ago
- Rated 5 out of 5by Firefox user 13197816, 14 days agoYou can never have too much security while browsing the web.
Developer response
posted 14 days agoHello and thank you for your review! We absolutely agree, staying secure online is always worth the extra layer. -Neo - Rated 1 out of 5by T30752, 14 days agoCan't get this to work in firefox on any of my actual computers. Quick connect fails every time and the troubleshooting page is no help :/
Works fine on my phone.Developer response
posted 14 days agoHello. We are sorry to hear that. If the connection is not possible on any of the computers, it can suggest that something may be interfering with the normal functionality of our service. Please contact our support team at support@nordvpn.com for assistance. -E.G. - Rated 1 out of 5by Firefox user 19218143, 16 days ago
- Rated 4 out of 5by Firefox user 19202867, 20 days ago
- Rated 5 out of 5by FeFDBi, 21 days ago
- Rated 1 out of 5by centurion 2000, 25 days ago
- Rated 5 out of 5by duckpond34, a month ago
- Rated 1 out of 5by ModiMagic, a month ago
- Rated 5 out of 5by Firefox user 17999287, a month ago
- Rated 5 out of 5by José Adriano Santos Santana, a month ago
Developer response
posted a month agoЗдравствуйте! Не могли бы вы связаться с нашей службой поддержки по адресу support@nordvpn.com? Если да, не могли бы вы дополнить свой отзыв, указав идентификатор полученного вами тикета? Мы будем рады более подробно разобраться в ситуации! -L.L.- Rated 5 out of 5by DiamondS68, a month ago
- Rated 5 out of 5by Firefox user 15342373, a month ago
- Rated 5 out of 5by Azariah Itoje, a month ago
- Rated 1 out of 5by Jaba, a month agoВ россии не работает. Работало раньше если через другое расширение VPN подключить Nord. Но сейчас у меня умерло другое расширение и Nord я просто не могу запустить. Нужен другой VPN чтобы запустить этот VPN. Д - Дурка. И он у меня еще месяц оплачен, но я не могу его использовать. Будьте дружелюбнее к русским
Developer response
posted a month agoЗдравствуйте. Мы приносим свои искренние извинения за причиненные неудобства. Подключение из России может быть сложным из-за местных ограничений. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support@nordvpn.com, они помогут вам разобраться в ситуации и сделают все возможное, чтобы помочь вам. -E.G. - Rated 2 out of 5by sas, a month agoI've been fighting with this app for 3 years. 70% of the time it's completely useless and 30% of the time it works perfectly. The people who make this app are the most amateur developers in the world. In addition to the fact that it's so slow that most of the tabs don't open, many websites block it when it's on (not because of nordvpn IP). And what's extra irritating is the daily login. Very amateur team...
Developer response
posted a month agoHello. We apologize for all the inconvenience, this is certainly not the experience we aim to provide. If you're using the NordVPN application, please try switching between the available connection protocols and testing different servers to access the websites. If you're using the browser extension, reinstalling it might help. In any case, we recommend contacting our support team at support@nordvpn.com, they will gather the necessary details and assist you further. -E.G. - Rated 5 out of 5by Claudiu, a month ago
Developer response
posted a month agoHello. We're excited to leave you satisfied with our service speeds as it's of high importance to bring the best and effortless experience! If anything, please do not hesitate to reach out to us at support.nordvpn.com. -Neo- Rated 5 out of 5by Varemi, a month ago
- Rated 5 out of 5by Firefox user 19101199, 2 months ago