Hello. We're very sorry to hear about this situation - it does not sound right and if your initial request for a refund was still within the first 30-days of your subscription, you should have been granted the refund. If possible, please drop us a direct message on Twitter or Facebook @NordVPN. We'd be happy to review your case once again and issue a refund if the situation described in your review is accurate. Thank you. -Drea