Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by User
Rated 1 out of 5
by User, 3 years agoThis browser extension used to work decently enough (although, it has severely slow speeds and page timeouts compared to using full system VPN connection), but then it started to randomly log out without notification, leaving my IP and traffic exposed and unencrypted. Also, in order to log in, it now requires hCaptcha verification (which seems to be an excessive and burdensome extra security step, in my opinion). The problem is that this conflicts with other extensions that mask browser's fingerprint and strict browser cookie settings. Upon completing "finding the penguin", the process just loops back to the beginning... leaving me unable to complete the log-in... thus, making this browser extension completely USELESS to me. It should also be noted that I rarely have issues with hCaptcha on other websites. Further, hCaptcha's accessibility options (for those like me who have a hard time with the visual tests) are also invasive as they require an email address be logged in order for them to place a tracking cookie in the browser (which not only is counter-intuitive to browsing privacy, but also wouldn't work for me as I set to block and clear cookies on exit). Other bot testers offer an easy audio option without the need to log an email address for one-time access. I am a fan of the NordVPN company and will continue to use and trust it's services on all my devices. But I am not a fan of this product and the increasing over-burdensome login policies to protect accounts (maybe switch to having 2 separate connection and account passwords to make connecting devices easier and avoid the need for hCaptcha while still protecting access to account info/payment methods, etc?) Similarly, I'm not a fan of the random log-outs and exposed traffic on the iOS NordVPN app as well, (especially since the VPN connection status icon is hidden on Apple devices by the notch but the Nord iOS app provides no notification of disconnect)... This is a separate, but similar product design flaw.
Developer response
posted 3 years agoHello. We are sorry to hear about the issues! It may be that there's another extension installed on your browser that could be interfering with the connection. Please contact our customer support, for them to take a closer look at it. We would be happy to help you out on this issue resolve! Our team is online 24/7 at support.nordvpn.com. -G.M.
2,636 reviews
- Rated 1 out of 5by thejammonster, 19 hours agoI (regrettably) already paid for your service, STOP ADVERTISING a dozen other services every time I connect my VPN
Developer response
posted 3 hours agoHello. We apologize if our notifications caused you any inconvenience. Your feedback is valuable to us and it will be transferred directly to the responsible team. -L.L. Developer response
posted a day agoЗдравствуйте! Не могли бы вы, пожалуйста, уточнить, что именно у вас не получилось? Мы с удовольствием вам поможем, но нам нужна дополнительная информация. -L.L.- Rated 5 out of 5by thomaat, 3 days agoThe addons works for me better than the app. windows sometimes be late when tunrning off the connection but not 1 problem with this
Developer response
posted 3 days agoHello. We’re sorry to hear about the issues with the app! Could you please contact our team at support@nordvpn.com? They will gather the necessary information to assist you, ensuring that you can also use the app. -E.G. - Rated 3 out of 5by Firefox user 18923947, 5 days agodie Funktion an sich ist ganz gut aber jetzt werden nach einer Zeit im geöffnten Firefox, die Seiten nicht mehr geladen. wenn man die Verbindung kurz ausschaltet kann man die Seiten wieder laden.
Developer response
posted 5 days agoHallo! Wir entschuldigen uns für etwaige Unannehmlichkeiten. Wenn Sie derzeit die Kill-Switch-Funktion in den Erweiterungseinstellungen aktiviert haben, können Sie versuchen, sie zu deaktivieren, um zu überprüfen, ob das Problem dadurch behoben wird. Sollte das Problem weiterhin bestehen, wenden Sie sich bitte per Live-Chat oder E-Mail an support.nordvpn.com an unseren Support, um weitere Unterstützung zu erhalten! – Neo - Rated 5 out of 5by Firefox user 18359664, 5 days ago
- Rated 5 out of 5by Viktor Fulop, 7 days ago
Developer response
posted 8 days agoHello! We are sorry to hear about the displeasure. Could you describe the issues you had with our services with some more information? We are here to help you out! -L.L.- Rated 5 out of 5by valter, 11 days ago
- Rated 5 out of 5by Firefox user 14900131, 13 days ago
- Rated 1 out of 5by Hajnalka, 18 days ago
- Rated 5 out of 5by VAL, 24 days ago
- Rated 4 out of 5by GamePlayer547, a month agoUnfortunately you may have to sacrifice usefulness in a website here and there -- but well worth it with all the surveillance going on nowadays.
Developer response
posted a month agoHi there, thank you for sharing your thoughts! If you ever run into difficulties accessing certain websites, our support team at support.nordvpn.com will be glad to walk you through possible solutions and help you get the most out of the service. -P.B. - Rated 1 out of 5by Firefox user 13982453, a month ago
Developer response
posted a month agoHello. While our VPN service requires a subscription, we offer a 30-day money-back guarantee for all plans bought through our website at nordvpn.com/pricing/. Feel free to try our services, and if you have any concerns, reach out to us at support.nordvpn.com. -D.I- Rated 5 out of 5by Tooltivity.com, a month agoAt Tooltivity.com, we manually test productivity browser extensions and provide honest and detailed reviews.
NordVPN received an impressive rating of 8.9 in our tests. In our evaluation, we considered the categories of features, design, ease of use, security & privacy, value for money and performance. You can find the full test report here:
tooltivity.com/extensions/nordvpn Developer response
posted a month agoЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -L.L.- Rated 1 out of 5by Soup, 2 months ago
- Rated 5 out of 5by OlTkor, 2 months ago
- Rated 4 out of 5by geh420207, 2 months ago
Developer response
posted 2 months agoЗдравствуйте! Мы будем рады помочь и более подробно рассмотреть ваш случай. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.com, они доступны круглосуточно. -G.M.- Rated 1 out of 5by Tuta, 2 months agoIf you are not logged in, the extension keeps asking for the login and password, blocking me from using the browser. This will be reported to Mozilla too. It's insanely amateur.
Developer response
posted 2 months agoHello. We're very sorry about the experience! Could you reach out to our team at support.nordvpn.com about this issue? We'd be happy to help you resolve it. -N.F. - Rated 5 out of 5by striker, 2 months ago
- Rated 4 out of 5by Firefox user 18167785, 2 months ago
- Rated 5 out of 5by cubigiabinh, 2 months agoVPN is fast; Ad-blocker is good; but they can't justify the price. Nevertheless, the overall product is great. It's just it'd be better if it was cheaper.
Developer response
posted 2 months agoHello. We appreciate your feedback! It will be transferred to our team. -L.L.