Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
646 reviews
- Rated 1 out of 5by Firefox user 19778678, 8 days agoThe "Access your data for all websites" is set as optional, but you can't use the addon without giving them full access to my data across all website? Shoddy practice. Be mindful of this guys.
Developer response
posted 8 days agoHello there. We understand your concerns! Please note that this permission is required due to the way the browser operates, and we have no control over it. We are still compliant with our no-logs policy and from our side, no permissions have been changed, so no data is collected and is fully protected. Apologies for the caused confusion. If you'd have any further concerns do not hesitate to contact us at support.nordvpn.com. G.M. - Rated 1 out of 5by Bo Jonk, 12 days agoThe add-on slows down my browser enormously. When it's on, it takes 10 seconds for the page to load, without it, not a second. It wasn't like this before. I had tried everything and reset Firefox, but it turns out that the NordVPN add-on slows everything down. So no recommendation from me. With my regular Nord app/subscription, I have no problems.
Developer response
posted 12 days agoHello. We are sorry to hear about the experience you're having with our Firefox extension. Could you tell us if you have tried to reinstall our extension instead of the browser? If so, could you please contact us at support.nordvpn.com so our team can check on the situation in more detail? We are sure the issue can be resolved! -L.L. Developer response
posted 25 days agoHello, Waldi. Our services are indeed paid and we're sorry for any confusion. Also, please note that all of our plans purchased on our website https://nordvpn.com/pricing/ are fully refundable within the first 30 days. You are more than welcome to test our services risk-free! -L.L.- Rated 1 out of 5by Firefox user 17767719, a month ago
Developer response
posted 2 months agoЗдравствуйте. Мы будем рады помочь и подробнее изучить вашу ситуацию. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.com, они доступны круглосуточно. -G.M.- Rated 1 out of 5by Firefox user 18022470, 2 months ago
- Rated 1 out of 5by D'G, 2 months ago
- Rated 1 out of 5by Firefox user 19645930, 3 months agoIt says the permission to "Access your data for all websites" is optional, but it will not allow you to use the extension without enabling it, so I don't use it. I didn't install any of the other features they offer so there's no point to allow this permission since I'm not using their password manager or other stuff.
Developer response
posted 3 months agoHi there, we're sorry for the frustration. Please reach out to us via email at support.nordvpn.com, and our team will assist you with this issue. Thank you! -P.B. - Rated 1 out of 5by Storm-Julian Tersteeg, 3 months agoGive us a disconnect button, this is rediculous.
Developer response
posted 3 months agoHello there. You should see the Disconnect button on the right side of the Pause button. If anything our support team is ready to help 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by MightyE, 3 months agoWhat a horrid experience. Absolutely NO CUSTOMER SERVICE. This was a total waste of a hundred dollars plus a Private IP address that does not allow a simple Google search. Oh, if you are a software engineer or developer, I am sure it's great. For someone just wanting privacy and to stay out of the mainstream, forget it. They don't have time to help you with anything. They simply want your money. 26 pages of 1 STAR REVIEWS says it all. 26 pages of people hosed.
Developer response
posted 3 months agoHello! We are sorry to hear about your negative experience. With that said, we would be more than happy to help you out! It would be best if you could get in touch with our support team via live chat at support.nordvpn.com. Alternatively, you can contact us via Facebook, Instagram, or X.com at @NordVPN. We are always accessible 24/7. - K.S - Rated 1 out of 5by Dragon_fly_77, 4 months ago
- Rated 1 out of 5by Dev, 4 months agoI rarely use nordvpn but whenever i tried to use it via firefox extension it doesn't work, what a waste of money this service has been, I am cancelling my account and advise people reading this review to not waste your money on a vpn service that doesn't work.
Developer response
posted 4 months agoHello. Our apologies for the negative experience. May we ask if you've tried contacting our customer support team to find out what could be causing the issue? We strongly advise you to reach out to them. Our team is ready to help 24/7 at support.nordvpn.com. Stay safe! -Neo Developer response
posted 4 months agoHello. We are very sorry to hear of your displeasure. Our team would like to find out the reason behind the low score! Could you send us a message at support.nordvpn.com? In case of any issues, we'd be happy to help! -N.F.- Rated 1 out of 5by thejammonster, 4 months agoI (regrettably) already paid for your service, STOP ADVERTISING a dozen other services every time I connect my VPN
Developer response
posted 4 months agoHello. We apologize if our notifications caused you any inconvenience. Your feedback is valuable to us and it will be transferred directly to the responsible team. -L.L. Developer response
posted 4 months agoЗдравствуйте! Не могли бы вы, пожалуйста, уточнить, что именно у вас не получилось? Мы с удовольствием вам поможем, но нам нужна дополнительная информация. -L.L.Developer response
posted 5 months agoHello! We are sorry to hear about the displeasure. Could you describe the issues you had with our services with some more information? We are here to help you out! -L.L.- Rated 1 out of 5by Hajnalka, 5 months ago
- Rated 1 out of 5by Firefox user 13982453, 6 months ago
Developer response
posted 6 months agoHello. While our VPN service requires a subscription, we offer a 30-day money-back guarantee for all plans bought through our website at nordvpn.com/pricing/. Feel free to try our services, and if you have any concerns, reach out to us at support.nordvpn.com. -D.I- Rated 1 out of 5by Soup, 6 months ago
Developer response
posted 6 months agoЗдравствуйте! Мы будем рады помочь и более подробно рассмотреть ваш случай. Пожалуйста, свяжитесь с нашей службой поддержки по адресу support.nord-help.com, они доступны круглосуточно. -G.M.- Rated 1 out of 5by Tuta, 6 months agoIf you are not logged in, the extension keeps asking for the login and password, blocking me from using the browser. This will be reported to Mozilla too. It's insanely amateur.
Developer response
posted 6 months agoHello. We're very sorry about the experience! Could you reach out to our team at support.nordvpn.com about this issue? We'd be happy to help you resolve it. -N.F. - Rated 1 out of 5by Brahvim, 7 months ago
- Rated 1 out of 5by T30752, 7 months agoCan't get this to work in firefox on any of my actual computers. Quick connect fails every time and the troubleshooting page is no help :/
Works fine on my phone.Developer response
posted 7 months agoHello. We are sorry to hear that. If the connection is not possible on any of the computers, it can suggest that something may be interfering with the normal functionality of our service. Please contact our support team at support@nordvpn.com for assistance. -E.G. - Rated 1 out of 5by Firefox user 19218143, 7 months ago