Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
606 reviews
- Rated 1 out of 5by Firefox user 12727683, 4 years ago
Developer response
posted 4 years agoHello. Please try clearing the cookies/cache of your browser and check if it works then. If the issue persists, please contact our support team at https://support.nordvpn.com so we could help you further. -R.L.- Rated 1 out of 5by MDP, 4 years ago
- Rated 1 out of 5by Kyros, 4 years agobad experience. if you get nord extension to pirate things DO NOT TRUST THIS. within minutes i got a notice that my ip was tracked and i got a warning from my provider. i dont mind this though, i will use the desktop nord app. but this has damaged my trust in nord quite a bit indeed.
Developer response
posted 4 years agoHello. Please note that the browser extension covers your browser only and it is a proxy connection, not a VPN connection. It would be great if you could contact our support team as we would like to help you out resolving issues experienced and look into the case further. -Neo - Rated 1 out of 5by Veronica, 4 years agoIt doesn't even let me log in, the loading sign just goes on and on. Can someone please fix this issue?
Developer response
posted 4 years agoHello. Please make sure your web browser has the latest updates. If it does, try reinstalling the extension and check if the issue persists. If it does regardless, contact our customer support team at support.nordvpn.com so they could check what could be causing the issue. -A.S. - Rated 1 out of 5by Firefox user 16751932, 4 years agoIt doesn't work after restarting firefox. It takes several attempts of removing and reinstalling the plugin to make the vpn work again.
Developer response
posted 4 years agoHello. Please check if there are no other extensions installed that could interfere with the NordVPN extension. In case there is, try uninstalling it and check if the issue persists. If it does, contact our customer support team at support.nordvpn.com to check what could be causing the issue and help you solve it faster. -A.S. Developer response
posted 4 years agoПривет. Наши услуги не бесплатны, поэтому для того, чтобы использовать их, вам необходимо приобрести подписку, что, следовательно, потребует от вас наличия учетной записи. -Дреа- Rated 1 out of 5by WinKoKo, 4 years ago
- Rated 1 out of 5by sanane, 4 years agoit doesn't work on firefox now.
i tried everything with the nordvon asssistant but it doesn't work now.Developer response
posted 4 years agoHello! Would you be able to specify what exactly occurs? We'd love to help you out and invite you to reach out to us at support.nordvpn.com! We're available 24/7. -Drea - Rated 1 out of 5by Ander K, 4 years agoBoth Chrome and Firefox extensions just keep having the login issue , extensions not working, log out or server shut down just few hours, the only way to fix is reinstall but for now, this way not help at all. NordVPN team never care about it, I had and reported this issue very long time ago but it never be fixed, I read comments and found out I'm not the only one. The worst VPN service I've ever used, my payment still remain half of the year and now I'm using another VPN service, total waste of money
Developer response
posted 4 years agoHello. This shouldn't be happening. It's possible that another extension on your browser is interfering with ours and is causing this to occur. Please contact us at support.nordvpn.com for further assistance with this issue. We're available 24/7. -Drea - Rated 1 out of 5by Firefox user 16270597, 4 years ago
Developer response
posted 4 years agoHello. Please try reinstalling the browser extension and check if the issue persists. If it does, contact our customer support team at support.nordvpn.com. We'll be glad to help! -A.S.Developer response
posted 4 years agoHello. We are sorry to hear about the issue. Please try reinstalling our extension. If the issue persist, please contact our support at support.nordvpn.com for further assistance. - M.M.- Rated 1 out of 5by obaida, 4 years ago
- Rated 1 out of 5by KevinTX, 4 years agoRUN AWAY! This thing is so bad its bordering on criminal - and the support is even worse.
Having over 25 years of heavy IT experience, I would be embarrassed to even know anyone involved in this extension.
Constantly drops. Constantly freezes all Firefox connectivity. Logs out at random (where you dont even notice). And a couple times a week it wipes out everything in the bypass list.
Then, the support people will expect you to jump through their standard list of useless hoops. Uninstall/reinstall. Remove any/all AV software. Remove everything except THEIR POS extension.
It's a joke. They know it's junk. They probably just like wearing you out until you leave in exhaustion. I run clean browsers with very minimal extensions and nothing else related in anyway to connectivity.
And then they expect me to install their junk system-wise? haha. You cant even get it to work with FF. KMA.
P.S. Dont bother replying to me Nord Support. Been there. Done that. Dislike your support more than the extension.
UPDATE: See. Their canned response (below) proves my point about their uselessness. They clearly didnt read anything I said. It's probably just some automated script triggering responses by some keywords.Developer response
posted 4 years agoHello. We're sorry to hear about the issues that you had to experience with our service. It's common to try and remove any interfering apps during troubleshooting as that's usually what causes the issues. However, if the extension is not working properly for you, you might have a better experience using our native desktop application if you'd like to try that. However, regarding any issues, we recommend contacting our support team at support.nord-help.net so we could help you with in-depth troubleshooting. -R.L. - Rated 1 out of 5by Marshalrusty, 4 years ago
- Rated 1 out of 5by Firefox user 13563695, 4 years agoNordVPN are still promoting its extension add-on for Android, knowing full well it is not possible to install it any more, unless using the Firefox Nightly build, with the developer options enabled. And even then it doesn't allow login, so is completely useless.
Not a good look.
EDIT following reply from NordVPN:
I wouldn't have commented here without having first raised the issue directly with NordVPN customer support.
I finally got past the chatbot and spoke with a real person, only to be fobbed off with all sorts of nonsense; ranging from an initial claim that the extension wasn't even supported on Firefox on Android, through to being unable to give any indication as to whether a fix was even planned and finally a refusal to accept that the NordVPN marketing hype, which still claims the extension is available for Firefox on Android, needed to be fixed.
So I won't be taking up the offer to waste more time with NordVPN.Developer response
posted 4 years agoHello. We are sorry to hear about the issue with our extension. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -A.S. - Rated 1 out of 5by Firefox user 16619896, 4 years ago
- Rated 1 out of 5by Firefox user 16604081, 4 years ago
- Rated 1 out of 5by Firefox user 14644789, 4 years agoAbsolute garbage. Sometimes won't allow you to connect to websites at all. Site exclusions that rarely ever work, causing you to connect using VPN in places you don't want to.
SLOW SLOW SLOW. Sometimes so slow that your connection will completely time out. Using NordVPN is like going back to dialup. I wouldn't recommend this crap for free, never-mind the money I shelled out for 2 years of service and a "dedicated" IP that somehow keeps getting flagged for misuse.
One year review update: NordVPN continues to not function or be too slow to be useful. Support reads from the same exact script for every event, and never actually addresses the problem with their network being terrible, they just tell you to uninstall and reinstall extensions and applications over and over again.
Don't give these crooks your money, no matter how good the promotion looks. They'll just lie to you.
Update: a year later, and still having the same issues across all machines that use firefox. This service is still absolutely worthless, as is their support.Developer response
posted 4 years agoHello. We're sorry to hear about the issues you are experiencing. Please try clearing cookies and cache of your browser to check if the issue persists as well as reinstalling the extension. If that does not help, please contact our support team at support.nord-help.net for help. -G.M. - Rated 1 out of 5by Stephen, 4 years agoI'm afraid the Firefox Extension really lets the NordVPN side down. It's great while it works, good performance and security but suddenly, for no apparent reason, it won't let you browse anything on the Internet. It looks like the Internet connection has dropped at first but it hasn't (Outlook continues to work). Turn the extension off and everything works again. It isn't the Internet Kill switch, this happens whether it is off or on. It's a great pity, I feel a darn sight safer with this on and working but it is just too unreliable.
Developer response
posted 4 years agoHello, Stephen! This may be the cause of interference if you're using both the application and the extension at the same time. However, reinstalling the extension, as well as making sure you don't have any other potentially interfering add-ons installed might help. Feel free to let our support team know at support.nordvpn.com if the issue persists. -Drea - Rated 1 out of 5by Ikarisan, 4 years agoSometimes very slow or broken connections. And since some days I cannot select/find a specific Country. The extension does not find any. :(
If this happens I need to log out from NordVPN und reconnect.Developer response
posted 4 years agoHello. We're sorry to hear about this issue. Please make sure to check if you don't have any other extensions installed that might interfere with the NordVPN extension or if the issue persists please fully re-install your browser. In case it does regardless, please contact our support team at support.nord-help.net for assistance. -G.M. - Rated 1 out of 5by Firefox user 5681723, 4 years agoAdd-on slow, need to reinstall every few days, not worth using. Just stick with the main app which works fine.
Developer response
posted 4 years agoHello. Apologies for the unpleasant experience you’ve had. We highly advise you to contact our customer service team and try to resolve the issue. The fastest way to reach them is via live chat at support.nordvpn.com. We'll be glad to help! -A.S. - Rated 1 out of 5by Firefox user 16549872, 4 years agoUNBELIEVABLY SLOW - UNUSABLE!!! use nordvpn literally any other way but this awful extension....god...
Developer response
posted 4 years agoHello. Sorry to hear that. Have you tried connecting to different countries or reinstalling our extension? If the issue persists, please contact our support team at support.nordvpn.com for further assistance. - M.M. - Rated 1 out of 5by lavizz, 4 years agoto much request and not free. after to much request, then u must pay in the end. wasting time
Developer response
posted 4 years agoHello. Yes, our service is paid. Since we charge for a subscription, we are able to maintain our strict no-logs policy and offer a premium service. If you have any questions regarding our service, our support team is ready to answer them 24.7 at support.nordvpn.com. - M.M.