Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
2,492 reviews
- Rated 1 out of 5by Martin Cleaver, 3 years agoI have no idea what happened, but since a recent update, NordVPN has stopped working in Firefox. It looks as if it running (blue crescent with green country name) but it is obviously not connected (to the BBC).
Developer response
posted 3 years agoHello! Please make sure to contact us via Twitter DMs @NordVPN or support team via live chat at support.nordvpn.com and we'll assist you to resolve the issue. -Neo - Rated 4 out of 5by Firefox user 17030226, 3 years ago
- Rated 1 out of 5by Sangha, 3 years agoUnusable. It takes several seconds for a site to be displayed while it is immediate with the NordVPN software.
Developer response
posted 3 years agoHello. We're sorry to hear about the trouble. Please contact our support team for the to check the issue. You can reach them via live chat at support.nordvpn.com. - M.M. - Rated 1 out of 5by Firefox user 17014663, 3 years agonot working.. everytime i tried to connect it's says Couldn't connect.
We're trying again…
It should take a few seconds..
Couldn't connect
It looks like you've reached the limit for connection attempts. Try connecting again in 10 minutes.
If you haven't been connecting to VPN multiple times recently, your session might have expired. Log out and log back in, and then try connecting again. - Rated 1 out of 5by Firefox user 17007561, 3 years ago
- Rated 1 out of 5by DT, 3 years agoWon't log me in to the app. Keeps spinning the wheel on the login screen. The version for Brave works though.
Developer response
posted 3 years agoHello! Please make sure to contact us via Twitter DMs @NordVPN or support team via live chat at support.nordvpn.com and we'll assist you to resolve the issue. -Neo - Rated 1 out of 5by Firefox user 16618454, 3 years ago
- Rated 5 out of 5by Firefox user 16266686, 3 years ago
- Rated 1 out of 5by Firefox user 16999186, 3 years ago
- Rated 1 out of 5by MrX333, 3 years ago
- Rated 1 out of 5by Mohan, 3 years agoIt's amazing that almost every single review this extension has had in the recent past is a scathingly negative review.
And there's good reason for that. This is one of the better, even 'premium', VPNs out there. And yes, their service is fast. But it comes with several pains. This Firefox extension is pathetic. At it's best, it asks you to keep logging in, fails often, fails to load pages often, and the window is distorted (it keeps getting elongated!). At it's worst, well, it crashes and takes Firefox along with it.
It should be clear by now that this is not an isolated incident - something that can be resolved by customer service. This is an issue from the development of the extension - which needs to be sorted.
The Windows app (and phone apps) work well, but they're pretty heavy and battery hungry. So I wish this browser extension would 'just work' - but it doesn't.Developer response
posted 3 years agoHello. We're sorry to hear about the negative experience you've had with our extension. Have you contacted our customer support regarding the continuous login issue? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -Neo - Rated 4 out of 5by bpokorney, 3 years ago
- Rated 1 out of 5by Firefox user 15253942, 3 years agoCan't be installed in Russia anymore. What the...?
Developer response
posted 3 years agoHello. Please reach out to us at support@nordvpn.com - we'd be happy to help you get the services while residing in countries with internet restrictions! -Drea - Rated 2 out of 5by noelmage, 3 years agoI'm sure I would love this extension if it worked. Unfortunately, since it does not run login through an obfuscated server almost every work and public WiFi network blocks the ability to log in through the extension.
Nord, please add this as a feature. It's absolutely excellent in the app.Developer response
posted 3 years agoHello and thank you for the review. You should be able to access the login page even on a restricted network. If you're not able to access it, or experiencing any issues with the login, please contact our customer support team at support.nordvpn.com for them to check on the issue and help you solve it faster. -A.S. - Rated 5 out of 5by Firefox user 16018265, 3 years ago
- Rated 5 out of 5by Firefox user 14814821, 3 years ago
- Rated 1 out of 5by Firefox user 15261251, 3 years ago
- Rated 2 out of 5by Kourosh SHirvani, 3 years agoin windows it doesnt work and also in extention mode
Developer response
posted 3 years agoHello. If you're experiencing issues with our browser extension, please try clearing the cookies/cache of your browser and re-adding it to your browser. You can also check if the issue persists on a clear browser installation. If that doesn't help, please don't hesitate contacting us via live chat at https://support.nordvpn.com/ so we could help you further. -R.L. - Rated 5 out of 5by hanneclarysse, 3 years ago
- Rated 1 out of 5by huub66, 3 years agoneeds re-installation all the time to be able to log in and reconnect. Was working fine in the early days but last year very unstable and actually quite useless.
Developer response
posted 3 years agoHello. Have you contacted our customer support regarding this issue with the VPN app? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -Neo - Rated 5 out of 5by Firefox user 16911800, 3 years ago
- Rated 1 out of 5by Sekorhex, 3 years agoLeider kann man sich nicht mehr in das Addon einloggen mit seinem Account.
Developer response
posted 3 years agoHallo! Heute hatten wir vorübergehende Login-Probleme, die nun behoben sein sollten. Wir entschuldigen uns für die vorübergehenden Unannehmlichkeiten. Falls Sie weitere Probleme haben oder die langsamen Verbindungen beheben möchten, kontaktieren Sie uns bitte jederzeit unter support.nordvpn.com! -Neo - Rated 1 out of 5by ec78b308, 3 years agoI'm very dissatisfied with this app and their service, it simply doesn't work as it should. Sometimes it doesn't autoconnect, other times the internet connection stop working because of the app and I have to manually disconnect or reset the connection. There are times that I can't even log in because their log-in interface doesn't work. I don't like it and I'll be switching to another provider when my subscription ends.
Developer response
posted 3 years agoHello. Have you contacted our customer support regarding this issue with the VPN app? Our team is ready to help you 24/7 via chat at support.nordvpn.com. -Neo - Rated 4 out of 5by Firefox user 12339692, 3 years agoThis add-on was causing me issues very often, like for others. Then I tried disabling all other add-ons and it worked! It's working even all disabled add-ons are re-enabled again so I can't tell what caused this. It may just be some other extension, it may be Firefox glitch or NordVpn extension issue. Until I figure this out it's 4 stars. Otherwise it's 5.