Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
627 reviews
- Rated 1 out of 5by jkloppenburg, a year agoCan't use this, since my organization is blocking VPN and I can't connect to a Obfuscated VPN in this app.
Developer response
posted a year agoHello! We'd recommend using our desktop application if you'd like to access Obfuscated servers. We may assist setting up your device if you could contact our support team via live chat or email at support.nordvpn.com. Thank you! -Neo - Rated 1 out of 5by Rhinedot, a year ago
- Rated 1 out of 5by Firefox user 18323124, 2 years agoNord was pretty good and fast, but...
Since last year their browser extension has been secretly throttled. This was confirmed with their devs after multiple emails to support. They never told us about this throttle and the website continues to advertise that they do not set any limits. Most likely their support even dont know about it and will tell you otherwise, which will just show how they can make such serious changes even without careful considerations within their team.
I gave some time to see if they will fix it but after a few months it didnt sound like they cared at all. If you are reading this you probably are interested in using the extension and not the desktop app, so my advice is dont get Nord now unless you are good with being slowed.
Update:
It is the case. Anyone can try to download a file and see for themselves it can never go above a certain speed. I see some previous reviews that mention this too. Just like I said pretty much no one other than devs knows about this.
Ticket 15039623Developer response
posted 2 years agoHello. We're sorry to hear that, it should not be the case. Could you please update your review with the Ticket ID you’ve received from our customer support? We’ll check your inquiry and provide you with further assistance. -G.M. - Rated 1 out of 5by Firefox user 14539170, 2 years agoAs of June 2024, this extension severely throttles internet connection speeds.
Using NordVPN without the extension is no problem at all, but the browser extension quite literally slows your experience to a halt. It's unusable. If you haven't purchased a Nord subscription yet, and you are hoping to make use of the browser extension, look elsewhere. All of the 5-star reviews for this extensions are likely out of date, and or posted by people provided with financial incentive to do so.
TL;DR
Steer clear. - Rated 1 out of 5by Abdullahi, 2 years ago
- Rated 1 out of 5by Firefox user 18307864, 2 years ago
- Rated 1 out of 5by qwertyk, 2 years agoI do not recommend:
1. Long technical support answers (12-24 hours), formal answers, asking for things that have already been answered earlier.
2. This is not a free application, but any payment automatically makes a subscription to you, it is not written anywhere except Help Center, it also says that a return is possible only for the first payment, the rest is not returned if they are not forced by law.
3. VPN program automatically install 2 more programs with self, one of them consumes traffic, when VPN does not work, removal does not help, the VPN program will restore them ...Developer response
posted 2 years agoHello. We're sorry about the negative experience you've had with our team and product. You can reach us at support.nordvpn.com via live chat too. We inform our customers that the service is paid and works on a subscription basis for which auto-renewals are enabled by default - this is a standard practice across the market, for services independently and on various app store platforms (Google Play, Apple's App Store, etc.). We let our customers know about renewals being enabled by default during checkout as well as in our Terms of Service. We also have customer support available 24/7 to answer any such or other questions as well as to assist with any issues related to the use of our service. As for the other two programs you mentioned in your review, it'd be helpful if you were able to update us on what exact programs you have in mind. -Drea - Rated 1 out of 5by Pareick, 2 years ago
- Rated 1 out of 5by Firefox user 18245840, 2 years agovery slow with inconsistent speeds. the full desktop version works fine though.
Developer response
posted 2 years agoHi! Could you please make sure to contact our support team at support.nordvpn.com for them to look into what could be causing the issue and help on its resolve? -G.M. - Rated 1 out of 5by garif12, 2 years agoнужен vpn чтобы заходить на недоступные сайты, но у них самих сайт заблокирован🤷♂️
Developer response
posted 2 years agoЗдавствуйте. Пожалуйста, свяжитесь с нашей службой поддержки, отправив электронное письмо по адресу support@nordvpn.com, и мы поможем получить доступ к веб-сайту и услуге. -Neo - Rated 1 out of 5by Firefox user 18171446, 2 years ago
- Rated 1 out of 5by Firefox user 14353167, 2 years agoТребует оплату. Для России их домашняя страница недоступна
Developer response
posted 2 years agoЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -G.M. - Rated 1 out of 5by Firefox user 15247906, 2 years ago
- Rated 1 out of 5by DartMitai, 2 years ago
- Rated 1 out of 5by Firefox user 18206537, 2 years ago
- Rated 1 out of 5by Elm, 2 years ago
Developer response
posted 2 years agoHello. Sorry to hear about it! Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M.- Rated 1 out of 5by Firefox user 18197942, 2 years agoJapan Tokyo server gotten really really slow recently. Tokyo server is only location I am counting for ridiculous national restrictions tho. fix it plz
Developer response
posted 2 years agoHello. Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help on the issue resolve! Our team is available 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by Локсли, 2 years ago
- Rated 1 out of 5by Firefox user 18179148, 2 years ago
- Rated 1 out of 5by Firefox user 16936067, 2 years ago
- Rated 1 out of 5by RovasT, 2 years ago
- Rated 1 out of 5by Rafael, 2 years ago
- Rated 1 out of 5by CSIP CSIRIPP, 2 years ago"We’re having trouble logging you in. Please try again""We’re having trouble logging you in. Please try again"
Look for another job If you are not able to make a usable extension. It would be better for everybody. I had to downgrade to Version3.3.0, and that still works perfectly (right now)Developer response
posted 2 years agoHello. Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help on the issue resolve! Our team is available 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by Firefox user 18138598, 2 years agoUsed to be pretty good. Now the speed is capped on extension. If you go to speedtest.net it will show fast speed. However other test websites or actual file download is capped at exactly 10mb/s. You can see that the speed will briefly exceed 10mb/s then push back down. If you download 2 files, each files will only download at 5mb/s. This has been going for months. So much with their "no cap".
Developer response
posted 2 years agoHello. We do not have no type of restrictions on bandwidth of any kind. We'd recommend contacting our support team via live chat or email for them to look into your issue in more detail. We're available 24/7 at https://nordvpn.com/contact-us/ -Neo