Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
602 reviews
- Rated 1 out of 5by Firefox user 17948208, a year agoA friend told me that I could simply add NordVPN as an extension on my Firefox rather than download the entire program onto my desktop computer system and it does the same thing. Ever since the last update, this extension slows Firefox right down to a crawl where the new tabs I do searches in or just click on a certain website in one of my bookmarks will not even show results whatsoever. I decided to turn off the extension, download the entire program and install it onto my computer system that shows in the system tray as it did before and Firefox works quickly like it did before I added the extension. Like so many have already said, this extension needs improvement to an update that will make it work as it should.
Developer response
posted a year agoHello. Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M. - Rated 1 out of 5by me2000, a year agounfortunately this add-on doesn't work in Saudi Arabia for months now , tested it on multiple connections / pcs , the only time this add on work if someone use VPN and hotspot then it will work , my guess is ISP blocking the connection
Developer response
posted a year agoHello! While extension may be restricted in your location due to the connection type, we'd recommend testing our application for your device instead. If you'd like assistance setting it up or had any questions, please do not hesitate to reach out via live chat or email at https://nordvpn.com/contact-us/. -Neo - Rated 1 out of 5by Firefox user 18089523, a year ago
- Rated 1 out of 5by Firefox user 17460453, a year ago
- Rated 1 out of 5by Reaper948, a year ago
Developer response
posted a year agoHallo! Unser VPN-Dienst ist kostenpflichtig, aber wir bieten eine 30-Tage-Geld-zurück-Garantie für all unsere Pakete an, welche auf unserer Seite gekauft wurden nordvpn.com/pricing/. Du kannst unser Produkt gerne testen und falls du Probleme hast, helfen wir dir gerne weiter unter support.nordvpn.com. -G.M.- Rated 1 out of 5by T Dawg, 2 years agoI'm in Canada, and much like many others posting here, prior to current 3.4.3, Nord VPN extension on FF118.0 Worked perfectly. Something happened as it is nearly unusable. I've needed to refresh connection on nearly every site I visit, including those in split-tunneling. I have removed and reinstalled with no change. I submitted a ticket and Nord VPN wants to put me through the hoops. Don't have a day to gather all the screenshots requested. Speeds are fine ... DNS leak test clean. The extension is broken, and needs to revert to a working version ... Or updated soon. Have gone back to 3.3.0. Thanks
Developer response
posted a year agoHello. Our apologies for the inconvenience you had with our customer support team. Could you please update your review with the Ticket ID you received so we could double-check the situation? -G.M. - Rated 1 out of 5by Firefox user 18080783, 2 years agothe extension for firefox simply doesn't work. you connect to a server, browse (very slowly) for a couple of minutes, then you don't browse at all anymore, whatever server you reconnect to. as safe as turning off your computer, indeed.
Developer response
posted a year agoHello there. We’d be happy to help and take a closer look into your case. Please make sure to contact our support team at support.nordvpn.com, they are available 24/7. -G.M. - Rated 1 out of 5by Firefox user 15835438, 2 years agofirefox 118.0.1 and nordvpn 3.4.3 did't like each other - caused slow and unreliable connection issues. nord support suggested reinstalling the browser - seems like it's worked, hope it stays the same for next firefox/nord update...
Edit: nope it's back - turned it off until nord resolves the issueDeveloper response
posted 2 years agoHello there. Apologies for the caused troubles! The issue should not persist with the next update. -G.M. - Rated 1 out of 5by TriBad, 2 years agoLike many users, since last update the slow down makes browsing with it a chore, I just turn it off...
Developer response
posted 2 years agoHello. Thank you for the feedback, it will be transferred directly to the responsible team. If you have any further inquiries, do not hesitate to contact our customer support team at support.nordvpn.com anytime! -L.L. - Rated 1 out of 5by KT, 2 years agoUsed to work okay - now it give Session Limit and won't connect. 24/7 live chat is never there and sending email to customer service takes over a week to get a mediocre response. But their billing department is fast and efficient.
Developer response
posted 2 years agoHello. Our customer support team replies to all email inquiries within 24 hours. Could you update your review with the ticket ID you received from our customer support so we check on the situation in more detail? -L.L. - Rated 1 out of 5by icemanmelb, 2 years agoDo NOT update to the latest version as the developers just broke the extension. VPN no longer shields me. It just uses your Public IP address and shows you are on VPN. Check your IP address before and after turning VPN on. You will find that they are the same.
Just go back to the Previous Version fixes this issue and got me back up and running again.Developer response
posted 2 years agoHello there. That should not be the case! May we ask what version of our extension are you using? Could you contact our support team for them to look closer into the matter? Our team is available 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by leetNigthshade, 2 years agoAn update made the extension now require it being enabled in private mode, it no longer works.
I do not enable any extensions in private mode other than BitWarden; I do not trust just any app in private mode, this is unacceptable.Developer response
posted 2 years agoHello. Our users' feedback is really important for us. Apologies if it has caused you any inconvenience. We'll make sure to pass on your feedback to our team! -G.M. - Rated 1 out of 5by jg, 2 years agoNew update ruined this extension, only connects me to one server, reconnecting does nothing, everything loads so much slower now and I can't do anything about it since I can only connect to one server
Developer response
posted 2 years agoHello. Please try reinstalling our proxy extension and then check if the issue persists. If it does, contact us at support.nordvpn.com and we'll help you out in more detail anytime! -G.M. - Rated 1 out of 5by Martin, 2 years agoLooses creditials from time to time.
Autoconnect doesn't allways work.
It is not possible to use any differnt DNS Servers.
Thatfor you won't be able to use it with streams - since the NordVPN DNS Servers are missing some streaming backbone entries.
When it looses connection - Firefox will automatic reload the page without VPN - Connection / with the Sessions in takt => f-ing the tunnel useless.
Now it can only start if it has the right to interfere with your private - modus windwos.
Even if you don't want it to.
It gets more and more useless.Developer response
posted 2 years agoHello. We're sorry to hear about it! Could you please make sure to contact our support team for them to look closer into the issues experienced and what could be causing them? We’d be happy to help on the matter resolve! Our team is available 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by Patrick vd L, 2 years agoWorthless, doesn't work at all. All I get is "Couldn't connect Please check your internet connection and try again."
Developer response
posted 2 years agoHello. It would be great if you contact our customer support team at support.nordvpn.com. Our team is ready to check on the situation in more detail right away. -L.L. - Rated 1 out of 5by Firefox user 18058130, 2 years agoInstalled but unable to manage as he icon is not displayed is the toolbar. Tried uninstalling and reinstalling but same issue. Uninstalled.
Developer response
posted 2 years agoHello there. We’re sorry to hear that! Please make sure to contact our customer support team. We’re ready to help you 24/7 at support.nordvpn.com. -G.M. - Rated 1 out of 5by Nelan, 2 years ago
- Rated 1 out of 5by Firefox user 15006787, 2 years ago
Developer response
posted 2 years agoЗдравствуйте! Наш VPN-сервис действительно платный, однако мы предоставляем 30-дневную гарантию возврата денег на все планы, приобретенные через наш сайт nord-help.com/pricing/. Вы всегда можете протестировать наш сервис, а если возникнут какие-либо вопросы, не задумываясь, обращайтесь к нам по адресу support.nord-help.com. -G.M.Developer response
posted 2 years agoЗдравствуйте! Учтите, что содержание инфраструктуры требует затрат, и в большинстве случаев бесплатные VPN-сервисы прибегают к продаже ваших онлайн предпочтений и данных о просмотре сайтов. Поскольку мы взимаем плату за подписку, мы можем поддерживать нашу строгую политику отсутствия логов и обеспечить сервис премиум-класса. -G.M.- Rated 1 out of 5by Moh, 2 years ago
- Rated 1 out of 5by khiri, 2 years agothis is bullshit company. U pay for the VPN but u cannot use it. Because app cannot connect any of server. And Customer support doesn't want to help u keep waiting waiting. This is unprofessional behavior for the company whose always talk so high.
Developer response
posted 2 years agoHello. We'd love to look into your issue in more detail if you could give our support team another chance live chat or email at https://nordvpn.com/contact-us/. Alternatively you may reach out to us via social media platforms @NordVPN such as Twitter, Facebook or Instagram. Thank you! -Neo - Rated 1 out of 5by Firefox user 17488207, 2 years ago
- Rated 1 out of 5by Firefox user 17994272, 2 years agoSome users including me are experiencing throttling on browser extensions. This contradicts their claim that they dont throttle. Not recommended.
Developer response
posted 2 years agoHello. That should not be the case! Could you please make sure to contact our support team for them to look closer into the matter and what could be causing it? We’d be happy to help anytime! Our team is available 24/7 at support.nordvpn.com. -G.M.