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Reviews for NordVPN - a VPN proxy extension for Firefox

NordVPN - a VPN proxy extension for Firefox by NordVPN

3.7 Stars out of 5
5
1,421
4
257
3
120
2
106
1
589
2,493 reviews
  • by Arena, 5 years ago
  • by Firefox user 15206908, 5 years ago
  • by Firefox user 12132460, 5 years ago
  • by Firefox user 15202632, 5 years ago
  • by Firefox user 15198804, 5 years ago
  • by Firefox user 15198597, 5 years ago
  • by Firefox user 15195788, 5 years ago
  • by Tog, 5 years ago
    Win10 Professional

    Pros:
    It's useful when it works.

    Cons: (all intermittent problems)
    After turning on my PC Firefox cannot access anything until I've disconnected and then reconnected NordVPN.
    When I try to change locations it sticks at loading servers and never progresses beyond that.
    After powering on the PC, NordVPN has logged me out.
    Logging in is a pain, I can't copy and paste my username/password because as soon as I click away the login window closes.
    I've paid, so I'm stuck with it.
    Nordvpn support is quick to respond but their answer is just a workaround (remove/reinstall the add-on). I did that and 2 days later the server load fault is back.
    It has now been a month (longer for others) with no progress on the reported faults, dropping to one star.

    Developer response

    posted 5 years ago
    Hello. Everything's working as intended on our end. Could you please contact us at support.nordvpn.com? Our team would check what could be causing the issue that you are currently experiencing and provide you with assistance on its resolve.
  • by Firefox user 14235921, 5 years ago
  • by Firefox user 15191105, 5 years ago
  • by Firefox user 15190238, 5 years ago
  • by Sunno, 5 years ago
    It doesn't keep me logged in
  • by Firefox user 15184762, 5 years ago
    UPDATE: If you want to purchase NordVPN for the Firefox browser Extension, SAVE YOUR MONEY. It is very frustrating and support wasn't helpful.

    This extension has been problematic from the start. It took a lot of farting around to get it to work when I first installed it and for whatever reason it logs out for no reason. NOW I can't log into it and if the extension is enabled none of the websites will load and you are presented with "Unable to find the proxy server". Disabling it then enabling it doesn't resolve the problem nor does restarting Firefox. To make things worse support.nordvpn.com is useless, I can't find any information on the extension for Firefox and it does not provide any way of contacting NordVPN Support. I moved to Firefox for privacy/security reasons and signed up with NordVPN for the same reason, I think it is time for a refund and go back to PIA.

    Developer response

    posted 5 years ago
    Hello and let us apologize for any inconveniences. However, you may contact our customers' support team via support.nordvpn.com. The chat popup should appear after entering the support page. If it doesn't do check whether you have any ad-blocks running and disable them if anything. Alternatively, please contact our team via email, support@nordvpn.com.
  • by Alp Uysal, 5 years ago
  • by Firefox user 15181937, 5 years ago
  • by Firefox user 15182263, 5 years ago
  • by Firefox user 15178145, 5 years ago
  • by Firefox user 15166779, 5 years ago
    It's working on chrome but not on firefox

    Developer response

    posted 5 years ago
    Hello. It'd be great if you could contact our customers' support team while specifying the exact issue that you have experienced, for them to check what could have caused it. You may reach our team out at support.nord-help.com.
  • by Firefox user 13277397, 5 years ago
  • by Firefox user 15154951, 5 years ago
  • by Firefox user 15133544, 5 years ago
  • by Jayness33, 5 years ago
    Doesnt work with Firefox. :(

    Developer response

    posted 5 years ago
    Hello. Do check whether you have the latest version of Mozilla Firefox browser installed and update it it anything. If the issue persists regardless, drop a line to our customers' support team regarding further assistance on its resolve at support.nordvpn.com.
  • by Firefox user 15151709, 5 years ago
  • by Firefox user 13471280, 5 years ago
  • by Aleksei Bekh-Ivanov, 5 years ago
    Didn't have usability issues, but found that traffic is not encrypted between my machine and the service if a request it using an IP like http://36.215.234.124/login. I can see all my plain HTTP traffic in Wireshark. It seems to not be proxied.

    Looks like a major flaw as soon as it claims to give privacy.

    Version used: 2.12.4

    PS: Extension in Chrome seems to work just fine in this sense.

    For those whom may concern: if you are ready to sacrifice usability to solve this issue you can use another Firefox proxy extension and set up HTTPS proxy there using one of the NordVPN hosts and port 89. This will use encrypted channel