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Reviews for Proton VPN: Fast & Secure

Proton VPN: Fast & Secure by Proton, Proton Team

3.6 Stars out of 5
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Review by Anstro Pleuton
by Anstro Pleuton, a year ago
Can't even select a server in free tier

I read through other reviews and stumbled across EnbyTea's review. This is exactly what my frustration is:
> free version is useless since you can't select countries in it anymore. If you're going to pay money for a VPN do it elsewhere.

The developer's response is also useless:
> The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice (["URLs are not allowed." says mozilla]).

If you are providing free version, do it right. This does not make any sense to just randomly connect to some random freaking server. You either make a really good free version or none at all. Everything in between will ALWAYS result in extremely terrible user experience. This is why, I will never be upgrading. I will just go ahead and find other extension for a better free experience.

Developer response

posted a year ago
Our mission is to make online privacy accessible to all, and that's why we offer a Free plan that costs $0. Our free VPN has no ads, no logs, and is as secure & private as our paid plans. It's made possible thanks to the support from our paid users, and NOT your data. With that in mind, certain features and functionalities are necessarily available only on our paid plans.
623 reviews
  • by Davide, 11 hours ago
    1. Can not specify favorite countries. You have to search a list of 900 countries, even though everyone mostly only uses a handful of them.

    2. Can not be enabled only for specific *containers* (to specied countries.)
    This is also easily possible with other VPNs via the Mozilla Container extension, if you would have a SOCKS5 proxy address. to use with Proton...

    Other than that, it works.

    Developer response

    posted 7 hours ago
    Thank you for your review. We've shared your feedback with the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and our direct channels for any news and updates.
  • by offi, a day ago
  • by Snoozer, 3 days ago
    Great when it works. I constantly lose connection when trying to stream content on my browser. When I disconnect from the extension I have no connection issues. I have two server locations close to me and I try to switch when my connection slows down. But, this doesn't seem to help.

    Developer response

    posted 7 hours ago
    Sorry to hear that. Could you let us know which specific streaming services you're having trouble with? We have a support article where you can find all the streaming services that are officially supported at the moment (https://protonvpn.com/support/streaming-guide). Contact us with more details by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help.
  • by Firefox user 14184547, 3 days ago
    This works well on desktop Firefox, but not mobile (I tried force enabling it, but it just gives permission errors so far — maybe I'll figure out it).

    Developer response

    posted 7 hours ago
    Thank you for your review. The browser extension is currently not officially supported on Firefox for mobile devices, however, we've passed on your feedback to the team for future consideration. In the meantime, you can download the native Proton VPN app for your platform at https://protonvpn.com/download.
  • by Firefox user 14981827, 5 days ago
  • by IsNotAYahoo, 6 days ago
    Great VPN browser app, works out of the box on Mint Linux and Windows 11. Experience isn't as polished on Linux (yet), but updates are consistent and nothing breaks so I am happy. I could wish for finer exit server details presented in the web app, but if I am looking for something specific I can reference that information through the desktop app for now. I am looking forward to Proton's continuing development and success.
  • by Rayhona Alexandrovna, 6 days ago
  • by srickficture, 7 days ago
    The Proton VPN extension is almost perfect, but on Firefox Linux, this thing just won't reconnect after coming back from sleep! Disconnecting and reconnecting hangs, and that gets nowhere, but disabling and re-enabling the extension makes everything work. Proton is a great VPN with a lot of extra functionality, but this extension needs a bit more polish.

    Developer response

    posted 7 days ago
    That doesn't sound right. Could you share more details about the issue? Are you receiving any specific error messages? What type of internet connection are you using? Do you have any other extensions installed for privacy/security purposes? Please contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.
  • by MChrisp, 7 days ago
  • by kire, 8 days ago
    It would be nice if there was a way to pin certain countries/location to the top of the list, or if the extension remembered the last few countries you used.

    Otherwise, great extension.

    Developer response

    posted 7 days ago
    Thank you for your review. We have passed on your feedback to the team for future consideration. You can follow our blog and our direct channels for any news and updates.
  • by Firefox user 18309568, 9 days ago
  • by rvrsBias, 12 days ago
  • by Xassomi, 13 days ago
    good
  • by Firefox user 19619262, 13 days ago
  • by Alex Larkou, 14 days ago
  • by RL, 14 days ago
  • by Firefox user 14053184, 14 days ago
    Cela fait plus d'un an que j'utilise Proton VPN (payant). Qu'il s'agisse de l'app (Linux ou Android) ou de l'extension pour Firefox, j'en suis ravi. J'ai utilisé pas mal de VPN depuis pas mal d'années, et Proton VPN (et Proton en général) est devenu incontournable pour moi ! Je pense aussi que le rapport qualité-prix pour la suite Proton est vraiment excellent, surtout dans un monde internet de mois en mois sûr !
  • by RafeyJ, 14 days ago
  • by atchoum, 15 days ago
    "Certaines fonctionnalités peuvent être payantes" dès qu'on a installé l'extension il faut payer donc c'est mensonger!

    il faut payer obligatoirement

    Developer response

    posted 13 days ago
    That's not right. We do have a free plan that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our free plan, and we don't ask for any payment details during signup (https://protonvpn.com/free-vpn). You can navigate to https://protonvpn.com/support/browser-extensions for more details on how to use the Proton VPN browser extension.

    That said, some features are available exclusively on our paid plans so as to achieve a balance between offering a free service and providing added benefits to our paid subscribers.
  • by Firefox user 19482425, 16 days ago
  • by Erik, 17 days ago
  • by molinx, 18 days ago
  • by Firefox user 19609818, 19 days ago
  • by Henne, 19 days ago
    Leider startet das Addon nicht fehlerfrei automatisch mit dem Start von Firefox. Firefox ladet keine Seiten bei eingeschalteten aqutostart des Addon und stürzt ab. Ohne eingestellten Autostart funktioniert es, daher 3 Sterne.

    Developer response

    posted 18 days ago
    Thank you for your feedback. We're aware of the issue, and our team is working on a potential fix, although we currently don’t have a specific timeframe that we can share. Make sure to keep your browser and the Proton VPN extension up-to-date for any improvements. Meanwhile, we’ve made sure to document your report accordingly.
  • by shmilx, 19 days ago