Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
Review by Firefox user 19258106
Rated 4 out of 5
by Firefox user 19258106, 6 months agoThe extension looks the part but has usability issues that need managing manually.
The main usability issue is that if you're connected to a VPN server and the computer goes into sleep mode then later resumes, the connection isn't refreshed/handled properly, effectively blocking traffic until you manually disconnect/reconnect. Occasionally this issues causes the GUI to become unresponsive too, requiring the extension itself to be restarted.
There's also no feedback given on the connection quality/speed of the server you're currently connected to. If it starts to feel slow, it requires manually moving to another server; there's no automatic transfer to a better equivalent server within the same country.
Not a negative mark on the extension per se - but it's worth noting that there's a growing list of websites that will detect you using a VPN (likely through matching your IP against IPs known to belong to Proton/etc.), making VPN usage for 'general' anonymous browsing more and more frustrating.
Proton VPN itself works well and provides lots of protections and connection configuration; it's just the extension that has a few issues really.
The main usability issue is that if you're connected to a VPN server and the computer goes into sleep mode then later resumes, the connection isn't refreshed/handled properly, effectively blocking traffic until you manually disconnect/reconnect. Occasionally this issues causes the GUI to become unresponsive too, requiring the extension itself to be restarted.
There's also no feedback given on the connection quality/speed of the server you're currently connected to. If it starts to feel slow, it requires manually moving to another server; there's no automatic transfer to a better equivalent server within the same country.
Not a negative mark on the extension per se - but it's worth noting that there's a growing list of websites that will detect you using a VPN (likely through matching your IP against IPs known to belong to Proton/etc.), making VPN usage for 'general' anonymous browsing more and more frustrating.
Proton VPN itself works well and provides lots of protections and connection configuration; it's just the extension that has a few issues really.
Developer response
posted 6 months agoThank you for your review. Could you share more details about the connection issue? Are you able to consistently reproduce it? Which version of Firefox, as well as the Proton VPN extension do you have installed? What device are you experiencing this issue on exactly? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot.
On another note, some websites block known VPN IP addresses. Let us know which websites you're having trouble accessing, as well as the servers you're connected to in the process so we can help. Meanwhile, you can try switching between multiple different servers to see whether the behavior improves with some of them.
Lastly, we've documented your request regarding automatic reconnection to a faster server for future consideration.
On another note, some websites block known VPN IP addresses. Let us know which websites you're having trouble accessing, as well as the servers you're connected to in the process so we can help. Meanwhile, you can try switching between multiple different servers to see whether the behavior improves with some of them.
Lastly, we've documented your request regarding automatic reconnection to a faster server for future consideration.
685 reviews
- Rated 5 out of 5by Nomis, 4 hours agoThe Proton VPN has worked flawlessly, however it should be pointed out that I have had a number of issues based around cloud based services either responding with a 403 or 500. These seem to relate to specific services which detect and deal with proxy related services with a service specific response. When disconnecting from the VPN the servers respond in an expected way.
I believe that this is VPN based and not Proton based. It seems some of those submitting reviews may have experienced this. - Rated 4 out of 5by Hylton Conacher, 16 hours agoGreat product but does need some work on its proxy handling ie when visiting a site with stock prices, the price changed and after I refreshed the price had not changed on the display. When I changed end point and refreshed then the site showed the correct new price.
Developer response
posted 15 hours agoThank you for your review. Which specific website are you experiencing this behavior with? Also, which exact server are you connected to in the process? Are you able to consistently reproduce the behavior? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can investigate further. - Rated 5 out of 5by Firefox user 17460825, 2 days agoIt's sometimes annoying, slow and unstable. But I can't say a bad word about it because it's free and only sometimes bad
- Rated 1 out of 5by Mark Samson, 2 days ago
- Rated 5 out of 5by Fadelion, 3 days ago
- Rated 5 out of 5by Miguel, 3 days ago
- Rated 1 out of 5by Firefox user 19425685, 4 days ago
- Rated 1 out of 5by Firefox user 17767719, 4 days ago
- Rated 5 out of 5by alexpizza, 5 days ago
- Rated 5 out of 5by Geoff, 5 days ago
- Rated 3 out of 5by Almost9797, 5 days agoThis is an easy-to-set-up VPN to use, with a well-known privacy-oriented company, and it's fast, i.e. the speed drop is not at all noticeable even with the free (non-media) bandwidth.
Unfortunately, if the extension is kept running while the computer goes to sleep, etc., the internet connection for the browser becomes unstable, including not being able to connect to any website. Turning off the extension restores the normal connection, but turning the extension back on still causes problems. At this point, removing and reinstalling the extension is required to get it working again. This is non-ideal. Some other reputable VPN providers may be easier to work with than this.Developer response
posted 3 days agoSorry to hear that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep the extension up-to-date for any improvements. Meanwhile, we’ve passed on your report to the team accordingly. - Rated 3 out of 5by Firefox user 19727755, 6 days agoGood extension, but I confirm the bug reported by another user. If I close Firefox (Ubuntu snap) with the VPN connected and shut down my computer, at restart when I launch Firefox there's a notifiation indicating that the VPN is connected but the browser cannot reach any website and the extensions seems broken (blank menu on icon click). The only way to retrieve a working Firefox situation is to unistall the extension (if only disabled, Firefox stops working when reenabled).
Developer response
posted 3 days agoSorry to hear that. We're aware of the issue, and our team is working on a fix to resolve it, although we currently don’t have a specific timeframe that we can share. Make sure to keep the extension up-to-date for the latest improvements. Meanwhile, we’ve documented your report accordingly. - Rated 3 out of 5by Saxayone, 6 days agoSometimes bugs out and requires a full re-install to work again.
From my limited testing it seems to be related to closing the browser while the vpn is connected.Developer response
posted 6 days agoThat doesn't sound right. Would you mind describing the issue further? What exactly is the bug you're encountering? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Rated 5 out of 5by Firefox user 17901361, 7 days agoServizio molto semplice, comodo e che rispetta la privacy
- Rated 5 out of 5by Firefox user 19725057, 7 days ago
- Rated 5 out of 5by Firefox user 13846893, 7 days ago
- Rated 1 out of 5by chess8941, 8 days agofirefox and linux broken. both versions have authentication persistence issues. log out, disable, re enable, re log is only fix. been like this for ages. why does the linux version suck so bad in comparison of windows....
Developer response
posted 8 days agoThat doesn't sound right. Could you describe the issue in more detail? Are you receiving any specific error messages? What Linux distro are you running, and which exact version of Firefox do you have installed? Have you tried reinstalling the Proton VPN extension? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help you troubleshoot. - Rated 4 out of 5by SSR, 8 days ago
- Rated 1 out of 5by Firefox user 16833082, 8 days agoWith only this vpn specifically proton services are not reachable, but work with different vpn.
what a joke !!!Developer response
posted 8 days agoThat doesn't sound right. Could you share more details? Are you experiencing the issue with specific servers only or with all servers? Are you receiving any error messages? What type of internet connection are you using? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you. - Rated 1 out of 5by Robson Previato, 9 days agoProton is a really good service, but VPN latence is really bad compared to NordVPN which is one that I tried also!
Developer response
posted 8 days agoThat doesn’t sound right. Could you share more details on this? Are you using any other VPN, proxy, or custom DNS alongside Proton VPN? Do you have any other extensions installed for privacy/security purposes? What type of internet connection are you using? Reach out to us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help. - Rated 2 out of 5by Bruno, 9 days agoThis add on, is constantly having problems with Firefox, works fine in other browsers like Vivaldi, it was working on Firefox, suddenly when I connect, the addon on Firefox, it begin to give me this message to all sites:
"
Secure Connection Failed
An error occurred during a connection to google.com. Cannot communicate securely with peer: no common encryption algorithm(s).
Error code: SSL_ERROR_NO_CYPHER_OVERLAP
The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem."
NOTE: I don't have the Proton VPN client working on windows, just using add on with browser.Developer response
posted 8 days agoSorry to hear that. Could you share more details about the issue? What type of internet connection are you using? Do you have any other extensions installed for privacy/security purposes? Have you tried reinstalling the Proton VPN extension from scratch? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can help. - Rated 4 out of 5by Zazie, 9 days ago
- Rated 1 out of 5by Firefox user 19717009, 12 days agoI'm using this on linux mint, and basically whenever i install it, it will work for a few hours. Then the next day when i try to load any page, it will fail. Even if I disconnect from the VPN it still fails. The only thing that works is to delete the entire extension and redownload it and log in, which takes too long.
Need to fix this issue, otherwise app unusableDeveloper response
posted 9 days agoThat doesn’t sound right. Could you share more details about the issue? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? What version of Firefox and the Proton VPN extension do you have installed? Contact us by clicking on Help in the Proton VPN extension, then selecting 'Contact us' so we can assist you.