To use these add-ons, you'll need to download Firefox.

Log in
Add-on icon

Reviews for Proton VPN: Fast & Secure

Proton VPN: Fast & Secure by Proton, Proton Team

3.8 Stars out of 5
5
612
4
82
3
64
2
45
1
228
228 reviews
  • by Александр, 2 years ago
  • by Anstro Pleuton, 2 years ago
    Can't even select a server in free tier

    I read through other reviews and stumbled across EnbyTea's review. This is exactly what my frustration is:
    > free version is useless since you can't select countries in it anymore. If you're going to pay money for a VPN do it elsewhere.

    The developer's response is also useless:
    > The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice (["URLs are not allowed." says mozilla]).

    If you are providing free version, do it right. This does not make any sense to just randomly connect to some random freaking server. You either make a really good free version or none at all. Everything in between will ALWAYS result in extremely terrible user experience. This is why, I will never be upgrading. I will just go ahead and find other extension for a better free experience.

    Developer response

    posted 2 years ago
    Our mission is to make online privacy accessible to all, and that's why we offer a Free plan that costs $0. Our free VPN has no ads, no logs, and is as secure & private as our paid plans. It's made possible thanks to the support from our paid users, and NOT your data. With that in mind, certain features and functionalities are necessarily available only on our paid plans.
  • by Firefox user 18709379, 2 years ago
    its not working :(

    Developer response

    posted 2 years ago
    Sorry to hear about the trouble. Could you share more details on what exactly doesn't work? Are you having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support-form with more details so we can help you troubleshoot.
  • by Firefox user 14779222, 2 years ago
  • by _KingClown, 2 years ago
    Dude, I can't even access anything from how slow it is on Free. I can't even access YouTube or anything, no website can load.

    Developer response

    posted 2 years ago
    That doesn't sound right. Connection speeds can be influenced by numerous factors such as your native ISP speed, location, server load, network setup, etc. You could try some of the tips at https://protonvpn.com/support/increase-vpn-speeds to improve your connection speeds. If the issue persists, contact us at https://protonvpn.com/support-form so we can assist you further.
  • by Riko_Crimea, 2 years ago
    Не работает совершенно в России (на ПК)

    Developer response

    posted 2 years ago
    We're sorry about that. Unfortunately, Russia is one of the restrictive countries that are blocking VPN connections, which is the reason you're experiencing this issue. Our team is working hard on improving our infrastructure and our protocols so that all our users are able to connect. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.
  • by Firefox user 18562084, 2 years ago
  • by Firefox user 18681678, 2 years ago
  • by EnbyTea, 2 years ago
    free version is useless since you can't select countries in it anymore. If you're going to pay money for a VPN do it elsewhere.

    Developer response

    posted 2 years ago
    The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice (https://protonvpn.com/pricing).
  • by Stanislav, 2 years ago
    Прекрасно работает на телефоне, никаких нареканий.
    Не работает на ПК, ни с приложения ни с браузера. В том числе и с платных серверов.

    Developer response

    posted 2 years ago
    We're sorry to hear that. Our team is working hard on improving our infrastructure and our protocols so that all our users are able to connect. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.
  • by Firefox user 18034633, 2 years ago
  • by patrick, 2 years ago
    Proton VPN a fonctionné quelques semaines, mais depuis assez longtemps maintenant (trop longtemps) il plante sur "En attente d'un serveur disponible" et peut rester ainsi des heures. ce 'truc' ne fonctionne pas.

    Developer response

    posted 2 years ago
    Bonjour, pouvez-vous confirmer que vous utilisez l'add-on pour Firefox (car celle-ci ne contient pas de texte "En attente d'un serveur disponible"). Pourrait-il s'agir d'un problème avec la version desktop ?

    Dans tous les cas, je vous encourage à vous rendre sur protonvpn.com/support-form pour que le service client puisse analyser le problème et comprendre pourquoi la connexion ne fonctionne pas sur votre appareil.
  • by Badaboom, 2 years ago
  • by Mel, 2 years ago
    Десктопная версия на win7 не работает
  • by R3D_S3C, 2 years ago
    I've used Proton VPN for a long time and I've never encountered a bigger pile of hot garbage, than this ridiculous extension. Works when and IF it wants to. More headache than protection.
  • by Firefox user 18646887, 2 years ago
    Не дает зарегистрироваться на российскую почту. Не работает в России.

    Developer response

    posted 2 years ago
    Hello,

    I would recommend to download the desktop application instead in such case, you can do it from GitHub which hopefully shouldn't be geo-blocked:
    Windows: github.com/ProtonVPN/win-app/releases
    macOS: github.com/ProtonVPN/ios-mac-app/releases
    Linux: should be available via apt, yum, etc.
  • by Firefox user 18645604, 2 years ago
    скачайте дополнение, чтоб начать пользоваться нужно зайти на сайт.. который БЛОКИРОВАН без vpn. Умора... и 1 звезда (((

    Developer response

    posted 2 years ago
    Hello,

    I would recommend to download the desktop application instead in such case, you can do it from GitHub which hopefully shouldn't be geo-blocked:
    Windows: github.com/ProtonVPN/win-app/releases
    macOS: github.com/ProtonVPN/ios-mac-app/releases
    Linux: should be available via apt, yum, etc.
  • by shade, 2 years ago
  • by osiris, 2 years ago
    очередная нерабочая шляпа в рф
  • by Firefox user 13558368, 2 years ago
  • by Firefox user 13494807, 2 years ago
    Hello,
    I get a 400 error when i'm trying to log on the VPN threw the firefox addon
    Here's the details of the error

    Bad Request
    Your browser sent a request that this server could not understand.
    Size of a request header field exceeds server limit.
  • by Firefox user 18542283, 2 years ago
    Requires a sign-in on a page that is inaccessible without a VPN. You literally need a VPN to use this VPN.

    Also glitches out and asks me to update right after the installation, with no updtae available.

    Developer response

    posted 2 years ago
    Hello,

    I'm sorry to hear. We are rather limited by the browser capabilities. If the ISP or country you're browsing from is blocking our domain, we cannot establish to connection to it in the first place.

    I suspect the update issue is also related to some sort of firewall. If you contact contact@protonvpn.com or support@protonvpn.zendesk.com and provide the version of the browser extension you're using, from where you got it and the country/ISP you're from, we can try to find ways to circumvent it.

    A screenshot of the prompt you get and HAR export of the browser extension network traffic may also help to find out if you can provide it also.

    Please note that Proton also has a client that you can install on your device wich is more efficient in countries with anti-VPN filtering rules.
  • by edenflare, 2 years ago
    Undecided, I was wondering if there is a way to have split tunneling with just 1 tab on my firefox? So let's say I want Xbox website to see that I'm from USA but all my other tabs I want normal ISP service from UK, is that possible?

    This doesn't seem to let me connect to USA, it's fixed to netherlands...

    Update-
    Would be nice if we could pick servers for free, not all of us are rich you know but thanks for giving something at least

    Update 2-
    I've had to remove a star because it is near unresponsive on windows 7 edition firefox 115extended build

    This could be better if it worked properly and let me choose the server because others allow free server choice and more choices. If I like it I might buy it but not paying for subscription if its broke and doesn't let me test out free for long time like Avast antivirus has done since the 90s and I bought their product after a decade

    Final Update-
    Well folks here's another company that decided to phase out Windows 7 + firefox + google chrome versions that only work with Windows 7, what utter shambles. Uninstall+ remove + #don't support these types of companies ever I also cancelled my subscription with them, why would I continue with this company even if I have Windows 11, if they don't even respect the customer?

    They have lost integrity and should just quit their day jobs.
  • by Firefox user 13588365, 2 years ago
    the extension does not work at all

    Developer response

    posted 2 years ago
    Hello, can you check you have the last version of the addon installed and all the permissions granted in the addon settings. If the issue persists, please contact customer support: protonvpn.com/support-form
  • by Paulo Bud, 2 years ago