Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
967 reviews
- Rated 5 out of 5by Darek, 2 years ago
- Rated 1 out of 5by Firefox user 17125552, 2 years agoAfter about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.Developer response
posted 2 years agoHey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at miles@surfshark.com? I will gladly assist you personally! - Rated 3 out of 5by Firefox user 17886233, 2 years agoIs there any options to turn on vpn automatically with operating firefox?
Developer response
posted 2 years agoHey there! To turn on auto-connect on a browser extension, simply go to the Surfshark extension > Settings > VPN settings. You can even choose which location you want to connect to! - Rated 5 out of 5by Ramy, 2 years ago
- Rated 2 out of 5by BurcakA, 2 years agoI may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
Developer response
posted 2 years agoHey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 - Rated 1 out of 5by Iaroslav Stanko, 2 years agoВзали дениги за два года, но перестало всё работать !!!
Developer response
posted 2 years agoЗдравствуйте, спасибо за ваш отзыв. Мы будем рады рассмотреть любые проблемы, с которыми вы столкнулись. Не могли бы вы написать по адресу support@surfshark.com и объяснить, что именно вас не устраивает в письме? Наша служба поддержки обязательно поможет вам! - Rated 1 out of 5by RastaKen, 2 years agothe "login with code" option disappeared. In the surfshark control panel it shows version 3.19.2 and in firefox version 2.1.6
I think there is a bug in firefox extensionsDeveloper response
posted 2 years agoHey there! Could you reach to support@surfshark.com regarding this issue? Our customer support team will definitely help you out! - Rated 3 out of 5by Scheming9529, 2 years agoВ целом, сервис хороший. Но конкретно это расширение выгядит устаревшим и не обновлялось уже 3 года, по сравнению с хромом, там приложение выглядит куда лучше и современнее. Хотелось бы, чтобы и для фаерфокса обновили.
Developer response
posted 2 years agoHey there! Thank you for your review! The newest version of our extension is not accessible temporarily, although the new version will be available really soon! Developer response
posted 2 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!- Rated 2 out of 5by User, 2 years agoWork well in Linux, but on Mac all websites stopped working after a few minutes of usage.
Developer response
posted 2 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! Developer response
posted 2 years agoHey there! Our support team would love to help solve this issue, could you get in touch via Live Chat or at support@surfshark.com? Thanks!Developer response
posted 2 years agoThanks for the feedback! We would love to take a look at your issue a bit more in detail! Please reach out to support@surfshark.com, where our customer support team will definitely make it right for you!- Rated 1 out of 5by Firefox user 17863649, 2 years ago
- Rated 1 out of 5by Firefox user 17857995, 2 years ago
- Rated 1 out of 5by Firefox user 17859016, 2 years agoDoes not recognize valid log in details rendering it useless. I can log into the site & with my account open on the very same web page the app tells me I have the wrong log on details.
Developer response
posted 2 years agoHello! Sorry to hear about your negative experience while using Surfshark. Some additional information would be very helpful in resolving this case, so if you could contact our support team via support@surfshark.com, they would be glad to look into this issue. - Rated 2 out of 5by Firefox user 16964769, 2 years agoImpossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
Developer response
posted 2 years agoHello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you! - Rated 1 out of 5by Firefox user 17858331, 2 years agoextension doesnt work in firefox - unable to log in. I am logged in in desktop app and in my account on web, but theextension doesnt accept the same login details for some reason (copied from password manager and doublechecked)
Developer response
posted 2 years agoHey! We appreciate the feedback. I'm sure our customer support team will be able to help you out with this. Please reach out to support@surfshark.com, and explain the issue in more detail. - Rated 1 out of 5by zilti, 2 years agoIt is impossible to log in. That aside, the addon just sucks compared to just using the wireguard config files from Surfshark (that they hide quite well).
Developer response
posted 2 years agoThanks for the feedback! We would love to take a look at these issues you experienced. Please reach out to support@surfshark.com, where our customer support team will definitely help you out with this. - Rated 2 out of 5by Rovans, 2 years agoCant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!Developer response
posted 2 years agoHey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it! - Rated 5 out of 5by Firefox user 13210600, 2 years ago
Developer response
posted 2 years agoHello there, thanks for the honest feedback. Could you drop a letter to our Customer support team at support@surfshakr.com ,as I am sure they would fix the issue?- Rated 2 out of 5by Demi, 2 years agocant login, it says "Invalid email or password" but email and password are correct
Developer response
posted 2 years agoHey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution. Developer response
posted 2 years agoHey there! Thank you for this feedback. I would really appreciate it if you could email support@surfshark.com regarding this issue. Our customer support team will surely help you figure out a quick solution!- Rated 5 out of 5by Firefox user 17853378, 2 years agoSurfshark VPN is a top-notch virtual private network service that I highly recommend to anyone looking for a reliable and secure way to browse the internet. I have been using this VPN for several months now, and I must say that I am thoroughly impressed with its features and performance.
One of the best things about Surfshark is its exceptional security measures. The service uses military-grade encryption and has a strict no-logs policy, which means that your online activities are completely private and anonymous. This gives me peace of mind knowing that my personal information is safe and secure.
Another great feature of Surfshark is its lightning-fast speeds, which allow for smooth streaming and browsing. Whether I'm watching my favorite shows on Netflix or working on a time-sensitive project, I never have to worry about lag or buffering.
Furthermore, Surfshark has a user-friendly interface, making it easy to navigate and set up. The service also offers unlimited simultaneous connections, which means that I can protect all of my devices with just one account.
Overall, I highly recommend Surfshark VPN to anyone looking for a reliable and secure way to browse the internet. With its top-notch security measures, lightning-fast speeds, and user-friendly interface, Surfshark is one of the best VPN services on the market today. - Rated 1 out of 5by MsMeggo, 2 years agoIts just a garbage VPN. I spend more time touble shooting its connection than actually doing what I want a VPN for.
Developer response
posted 2 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out!