Ever since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.

To be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.

Absolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.

it simply doesnt work. it works at the beginning of the connection for 1-2 minutes then it stop. useless

Эта хрень не работает на территории России

Waste of time, it doesn't work, after enabling browser is not able to connect to any host.

Для запуска требует создать учётную заппись!

When i click in "create account" doesn't seem to have a free option so... #Trash.

Не работает! Нет подключения ни к одной стране!
Подключиться повторно для сохранения защиты

Если вы недавно сменили пароль или включили двухфакторную аутентификацию, выполните вход повторно.
Если вы недавно создали новые учетные данные вручную, подключитесь заново к любому местоположению VPN.
Если срок действия вашей подписки истек, откройте order.surfshark.com для ее повторной активации.
Если вам нужна помощь, вы всегда можете обратиться в нашу дружелюбную службу поддержки здесь.

fake connection, not even the DNS servers can be connected when this add-on say it is connected.

Cannot connect to any server what the point of this useless add-on?

Useless, only waste your time nothing else

Just stopped working, as lots of other reviews said. Can't connect to any proxy. For two months now. Not fixed.

Not working after latest firefox update. just cant connect to any of server

so far it is a complete ripe off, windows install does not work at all!

It is just not working at all now. Was super slow before.

After about 3 to 5 minutes of using the Surfshark Firefox extension my computer internet connection slows to a crawl. Tried support but to no avail. The support group at Surfshark gave many suggestions but none seemed to fix the problem.
This problem has only been occurring in the last 3-4 months. Probably a fault in the updated software.....my guess.

Взали дениги за два года, но перестало всё работать !!!