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Preview of Survey Dynamix for GC 1

Survey Dynamix for GC 1 by Survey Dynamix

Enables auto transfer to a Survey Dynamix survey when a call ends in Genesys Cloud 1

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About this extension
The Survey Dynamix for GC 1 add-on fixes the problem of Genesys Cloud agents accidentally ending interactions without transferring the caller to a survey. The solution is very simple. When you click End Call, the extension overrides this and chooses the option to transfer the caller to a queue of your choice. All you need to do is set the Queue Name in the extension options.
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This add-on needs to:

  • Access your data for sites in the mypurecloud.com domain
  • Access your data for sites in the mypurecloud.de domain
  • Access your data for sites in the mypurecloud.ie domain
  • Access your data for sites in the mypurecloud.jp domain
  • Access your data for sites in the mypurecloud.com.au domain
  • Access your data for sites in the pure.cloud domain
More information
Add-on Links
Version
1.1
Size
35.82 KB
Last updated
3 years ago (Jul 29, 2021)
Related Categories
License
Mozilla Public License 2.0
Version History
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Release notes for 1.1
In the event of a transfer failing, instead of ending the call after 5 seconds, the end call button will revert to native behaviour so the agent can manually end the call.
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