Zammad Ticket Extractor by Infraviored

Zammad Ticket Copier

Effortlessly extract complete ticket conversations from your Zammad helpdesk system.

What It Does

Copy entire support ticket transcripts to your clipboard with a single click. Automatically cleans up signatures, legal disclaimers, and farewell markers for readable, professional output. Optionally export as structured JSON for AI analysis and data processing.

Key Features

• One-Click Extraction — Copy full ticket conversations instantly
• Smart Content Cleaning — Automatically removes signatures, legal text, and unnecessary content
• Structured JSON Export — Download tickets as machine-readable data
• AI-Ready Format — Perfect for Perplexity, ChatGPT, Claude, and similar tools
• Zero Data Collection — Complete privacy; all processing happens locally
• User-Controlled Permissions — You decide which Zammad instances to grant access to

How to Use

1. Navigate to any Zammad ticket page
2. Click the extension icon
3. Press Copy to Clipboard or Download JSON
4. Use your ticket data wherever you need it

Perfect For

• Support teams archiving important conversations
• Creating knowledge base entries from tickets
• Feeding ticket data into AI tools for summaries and analysis
• Automating customer support workflows
• Sharing ticket information securely with team members
• Building custom data processing pipelines

What Gets Extracted

• Author names and roles
• Timestamps for each message
• Complete message content
• Automatically cleaned text (signatures removed)
• Full metadata in JSON format

Privacy & Security

✓ No personal data collection
✓ All processing local to your computer
✓ No external servers
✓ Respects Firefox permissions system
✓ Open source and transparent

Works with all Zammad instances and standard ticket types.