As a secure VPN service costs money, and we don't sell user data or in other ways make money on our free users. the free version is possible only from the help of our Premium and Ultimate users. Because of this, we encourage our users to upgrade so that we can keep on providing a secure free version. I hope this makes it a bit clearer. Remeber, if you can't see how the service is funded, you might be the product.

Hi there! If you still have this issue, we kindly ask you to write an email to support@zenmate.com for personalized help. We'd be happy to assist you on running ZenMate on your device without issues. Best regards.

Hi there,
Thank you for getting in touch.
Do you still have this issue? If yes, we'd love to assist you - please write an email to support@zenmate.com. Thank you! :)

Best regards

Hi there,
If you have any troubles with ZenMate, please get in contact with us at support@zenmate.com - we'd be happy to assist. Best regards

Hello, thank you for your feedback. When rerouting through the VPN, the connection needs to travel through different networks and depending on the way it takes it can happen that you sometimes experience slower speed.

It can be that even though you have a fast connection and you're connecting to a high-speed ZenMate server, the connection is slowed down somewhere between. This is also why, most of the time, servers closer to your real l location, where there is a shorted physical distance for the network to travel, give you better connection speed than servers far away.

However, it can also be that there is an issue. If you continuously experience slow connection, and you are using a server close to your real location, please first try the workaround in this article: https://zenguard.zendesk.com/hc/en-us/articles/201259161-

If the issue persists, please contact our support team at support@zenmate.com with more details so that we can help you look into it further.

Thank you in advance!

Hi there! We would like to help you improve your experience with ZenMate. If you run into any issues while using our products, please let us know via support@zenmate.com and we'd be happy to help. Thanks and all the best!

Hi there! Have you encountered any issue using ZenMate? Please note that our extension overrides some settings, however, it is not a spy-software. If you would like to learn more about ZenMate, you can contact our support team to ask your questions or visit our article 'How does ZenMate work? Is ZenMate safe?' here: https://zenguard.zendesk.com/hc/en-us/articles/201258951-How-does-ZenMate-work-Is-ZenMate-safe-

ZenMate is an on- click solution designed to work without manual setup. Unfortunately, we cannot guarantee that ZneMate will work behind another proxy. What you can try is to use our full desktop clients for Mac or Windows instead. All downloads are available via our website at zenmate.com. We hope this works for you.