When you downloaded the extension, click on the blue icon to get to the welcome page. Here, if you scroll to the bottom of the page, you will find the option to "Try limited instead". If you click there you will get to the free version.

Enjoy!

Hello Alina, thank you for your review.

The main reason it works like this is that Smart Locations is only stored in the extension on the local device. In the way the system works now, to save it between browser updates or between devices, we would have to save the Smart Locations on your account. This would mean that these pages would have to be logged on your account and that would be against our no logging Privacy policy. The system (not the policy) might change in the future, but as of now, to ensure total user anonymity, we will not be able to save your Smart Locations.

I hope this explains the situation a bit better, but if you have further questions, please do not hesitate to reach out to our support team at support@zenmate.com

Your ZenMate Team

Hello Adronk!

You can get to the free version if you click on "Try limited instead" on the bottom of the welcome page.

Our free version is possible because of our Paid Premium users and the feature Smart Price. Please keep in mind that secure VPN servers have a price. If there is no explanation for how the free service is paid for, you might not be using a very secure product.

We hope you will enjoy our service!

Hi there! We are sorry to hear that you are unsatisfied with our extension. We kindly ask you to contact our support team if you encountered any problems while setting up and/or using ZenMate. Please describe the issue as detailed as possible and we can help you fixing it. Thanks.

Hi there. You can use a limited version of the ZenMate extensions on Chrome & Firefox for free. However, with the Premium version, you can also use the desktop clients, mobile apps and Opera browser extension. You can learn more about the differences here: https://zenguard.zendesk.com/hc/en-us/articles/201711352

Hi! Did you encounter any issues? Then we are here to help to resolve them and/or answer any questions you might have. You can contact us any time via support@zenmate.com.

Hi there! You can still use a limited version of ZenMate VPN for Firefox for free. However, with the Premium version, you can also use the desktop clients, mobile apps and Opera browser extension, and of course, all the Premium features. You can learn more here: https://zenguard.zendesk.com/hc/en-us/articles/201711352

Hello, currently we cannot offer full speed or location access for the free version. However, we have added three more locations also for free Firefox users. We hope that you will enjoy it.

Hi, we would like to look into this issue. Could you send us an email to support@zenmate.com with some more information about your device and network setup? It would also be helpful to know if you have troubles with any other website. Thank you in advance!

Hello, thank you for sharing your feedback. You will be pleased to hear you now have access to 4 server locations again as a free user.

Enjoy!

Hello, we really appreciate your feedback and we hope you will be pleased to hear you now have access to 4 server locations again as a free user. However, for best possible speed, we recommend the Premium version.

Enjoy!

Hey there,

This extension is only compatible with the latest release of Firefox Quantum and above. To use ZenMate please upgrade to Firefox 57, or alternatively use our older Legacy extension from this link - https://addons.mozilla.org/en-US/firefox/user/zenmate/

Hey there. We're sorry you feel this way. Would you be able to elaborate on what the issue is with the extension by reaching out to us via support.zenmate.com?