Reviews for ZenMate Free VPN
ZenMate Free VPN by ZenMate
508 reviews
- Rated 1 out of 5by Firefox user 13762763, 7 years ago
- Rated 1 out of 5by Firefox user 12908324, 8 years agoFor some reason Facebook becomes horribly slow with this addon enabled; I really want to use ZenMate and I'm a premium subscriber, but because of this I cannot use the addon.
Developer response
posted 7 years agoHi, we would like to look into this issue. Could you send us an email to support@zenmate.com with some more information about your device and network setup? It would also be helpful to know if you have troubles with any other website. Thank you in advance! - Rated 1 out of 5by Firefox user 13639483, 8 years agoOnly Hong-Kong is available as public location. Rest of the locations are locked for premium
Developer response
posted 7 years agoHello, thank you for sharing your feedback. You will be pleased to hear you now have access to 4 server locations again as a free user.
Enjoy! - Rated 1 out of 5by 4Ever, 8 years agoNo way. Just no. It used to be good, but since the start of 2017 it's just forgettable. The free version used to have 6 countries that could be selected, then UK was added to premium, and then US (West) was added to premium. I just downloaded this after finding out it's compatible with Quantum, and as it turns out now the free version ONLY has Germany! Also browsing with this thing on turns the speed way down. I felt like I was using the Internet Explorer on Windows XP. I can't say I recommend this anymore.
Developer response
posted 7 years agoHello, we really appreciate your feedback and we hope you will be pleased to hear you now have access to 4 server locations again as a free user. However, for best possible speed, we recommend the Premium version.
Enjoy! - Rated 1 out of 5by Firefox user 13594058, 8 years ago
Developer response
posted 8 years agoHey there,
This extension is only compatible with the latest release of Firefox Quantum and above. To use ZenMate please upgrade to Firefox 57, or alternatively use our older Legacy extension from this link - https://addons.mozilla.org/en-US/firefox/user/zenmate/- Rated 1 out of 5by Firefox user 12973690, 8 years ago
Developer response
posted 8 years agoHey there. We're sorry you feel this way. Would you be able to elaborate on what the issue is with the extension by reaching out to us via support.zenmate.com?- Rated 1 out of 5by Firefox user 13571978, 8 years agoDoesn't work. And Doesn't show up that icon. I can't use it.
My firefox browser is 57 and I used new version of zenmate. But still doesn't work!Developer response
posted 8 years agoHey, that's definitely strange! Would you be able to reach out via our support page to clarify this issue? Developer response
posted 8 years agoHey there. Would you be able to contact us about this since we constantly check for ISPs blocking us and update our users?Developer response
posted 8 years agoHey there,
This extension is only compatible with the latest release of Firefox Quantum and above. To use ZenMate please upgrade to Firefox 57, or alternatively use our older Legacy extension from this link - https://addons.mozilla.org/en-US/firefox/user/zenmate/- Rated 1 out of 5by Alexander, 8 years agoСкорость и стабильность соединения стала просто отвратительная. После включения в течение пары минут сайты медленно загружаются, далее - вечная загрузка страниц, потеря соединения.
- Rated 1 out of 5by Firefox user 13431636, 8 years agoI have a subscription to ZenMate (that they wouldn't refund after auto-renewal) but I have to leave the add-on disabled because whenever I visit Facebook, Firefox Quantum uses 100% CPU and a lot of RAM.
Contacted support and they couldn't help at all or suggest data I could provide to help them debug.
Note: This occurs with all other add-ons disabled! Only ZenMate is enabled.Developer response
posted 8 years agoHey there
Would you be able to share a list of add-ons you currently run with Firefox Quantum. A few users brought up the same issue and then it turns out the cause was actually another add-on they had in common after the FF update which wasn't related to ZenMate.
Thanks, - Rated 1 out of 5by Ömer Faruk AK, 8 years ago1 location only, broken log-in mechanism, horrible speed.
Developer response
posted 8 years agoThanks for sharing your feedback! Turbo Speeds on ZenMate are a Premium feature that allows streaming, downloading, and Smart Locations with minimal impact on your connection. To see the full list of Premium features please visit https://zenmate.com/welcome-ff/ Developer response
posted 8 years agoHey there
We've had to make some changes to the free tier in order to ensure that we continue to refuse any monetisation methods other than our own Premium service to ensure complete privacy and security even for our free users. For a full comparison please refer to zenmate.com/welcome-ff- Rated 1 out of 5by Firefox user 13523157, 8 years agoFree server seems very slow. Old version was much better
Developer response
posted 8 years agoThanks for sharing your feedback! Turbo Speeds on ZenMate are a Premium feature that allows streaming, downloading, and Smart Locations with minimal impact on your connection. To see the full list of Premium features please visit https://zenmate.com/welcome-ff/ - Rated 1 out of 5by Firefox user 12562940, 8 years agoI can't install the add-on though my Firefox is up to date(ver. 57.0). I don't understand why I can't install it. Please fix this error.
When I go to this webpage(https://addons.mozilla.org/en-US/firefox/user/zenmate/), I only can choose the older version of add-on. But when I try to install the older version, the error 'This version of add-on is not compatible with your Firefox' emerges.Developer response
posted 8 years agoHey there,
Could you share the error you get with us? Usually installing the compatible add-on via https://addons.mozilla.org/en-US/firefox/user/zenmate/ should work without any issues.
Thank you! - Rated 1 out of 5by Firefox user 13501383, 8 years agoyour zenmate is causing problem when opening facebook either when zenmate is on or off, i have to disable the add on and restart browser to make it back to normal
my CPU usage peaked 100% all the time because of this
your old Add-on (that have 4 free location) work perfectly fine while this (only have 1 free location which is also sucks) causing CPU hogging problem Developer response
posted 8 years agoЭто для Firefox Quantum. Старые ZenMate - https://addons.mozilla.org/en-US/firefox/addon/zenmate-security-privacy-vpn/?src=userprofile (Нет обновлений)- Rated 1 out of 5by Firefox user 13472766, 8 years agoOgólnie dość słabo nawet w wersji płatnej, do tego jeszcze zmiana in minus w wersji free, czyli tylko Rumunia pozostała do wyboru. No cóż ja rezygnuje. Nie polecam
- Rated 1 out of 5by anywhen, 8 years agoMan bekommt "testweise" erst einmal die Premium Variante "untergejubelt" und wird dann genötigt, diese dann kostenpflichtig weiter zu benutzen. Es gibt keinerlei Möglichkeit seinen Account selbsständig zu löschen. Wendet man sich an den Support, wird man mit eMails von "ZenMate-Bots" abgespeist ... allein die Geschäftspraktik ist für mich indiskutabel! Mal sehen, wie lange es dauert, bis mein Account gelöscht wird ...
Developer response
posted 8 years agoWir bedauern, dass Sie mit unserem Service nicht zufrieden sind. Allerdings haben Sie natürlich die Möglichkeit, nach dem Testzeitraum die kostenlose Version weiter zu benutzen. Natürlich freuen wir uns, wenn Sie Premium-Kunde sind. Denn nur mit der Premium-Variante können wir unseren Service anbieten, ohne auf die Aufzeichnung und Weitergabe von Daten angewiesen zu sein.
Sollten Sie trotzdem Ihren Account löschen wollen, sollte dieses innerhalb weniger Tage erledigt sein. - Rated 1 out of 5by Firefox user 12889538, 8 years ago
- Rated 1 out of 5by Firefox user 13452988, 8 years agoDon't Work!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Developer response
posted 8 years agoThanks for taking the time to share your experience with us, and we're really sorry about your experience. Would you be able to share some details with us via support.zenmate.com so we can identify the problem since ZenMate doesn't interfere with any other add-ons?
::UPDATE::
Upgrading your Firefox browser to Firefox Quantum automatically removes old add-ons that are incompatible with the new version of Firefox. This is not an issue that is caused by ZenMate, but by upgrading your browser. For more details on add-on compatibility with Firefox Quantum, please refer to https://blog.mozilla.org/addons/2017/09/28/webextensions-in-firefox-57/
Thanks! - Rated 1 out of 5by nitec, 8 years agoIt creates a problem with Facebook.Make Firefox unresponsive and consume a lot of memory after a minute!
Tried different proxies etc but even when proxies are disabled it still happens :(
I am a premium user by the way...Developer response
posted 8 years agoThanks for taking the time to share your experience with us, and we're really sorry about your experience.
Would you be able to share some details with us via support.zenmate.com so we can identify the problem? The new update to ZenMate for Firefox should be working seamlessly and consume lesser memory than before, so we would really like to identify any flaws you've experienced and fix them.
Thanks!