Surfshark VPN Extension 的评价
Surfshark VPN Extension 作者： Surfshark
302 条评价
- 评分 1 / 5来自 Firefox 用户 17241791， 4 年前
开发者回应
发布于 4 年前Hello! Thank you for your review, and I'm sorry to hear about your experience. Could you please reach out to our friendly CS team via live chat or email at support@surfshark.com regarding your issues? Thanks!开发者回应
发布于 4 年前Hi there! Thank you for your review. We'd like to sincerely apologize for the troubles you've encountered with our Firefox web browser extension! That said, perhaps you could get in touch with our Customer Success team via the live chat found on surfshark.com? Our agents would be more than happy to help you sort this out!- 评分 1 / 5来自 Firefox 用户 12594134， 4 年前
- 评分 1 / 5来自 Firefox 用户 16766017， 4 年前
- 评分 1 / 5来自 Firefox 用户 17186143， 4 年前Can't login most of the time. And if you manage to login, it kicks you out in the middle of the session (which is unacceptable for a VPN)
开发者回应
发布于 4 年前Hey! We're very sorry to hear you're experiencing these issues. 😥 Currently we are experiencing issues with Proxy services. However, our VPN servers are working just fine so for now, we suggest using the VPN app instead of the Extension! Our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out. They'll be happy to help answer any questions you may have! - 评分 1 / 5来自 skeletondude， 4 年前i cant create an account and the website wont open to create my new account
开发者回应
发布于 4 年前Hi there! I'm sure that our lovely agents can help you out with that! You can reach them via e-mail at support@surfshark.com or even join our live chats at the bottom of https://support.surfshark.com/hc/en-us! - 评分 1 / 5来自 Firefox 用户 14201137， 5 年前
- 评分 1 / 5来自 Firefox 用户 17061356， 5 年前
开发者回应
发布于 5 年前Hello! Our secure VPN service indeed requires you to purchase a subscription. In order to provide a secure and reliable VPN service, we have to invest a lot of resources into the VPN infrastructure, therefore, a free VPN solution is not available, at least at the moment. That said, all of our plans offer a 30-day money-back guarantee if you're not satisfied!- 评分 1 / 5来自 IvarEngineDriver， 5 年前
开发者回应
发布于 5 年前Hello there! The Surfshark VPN is paid, since our main goal is to provide the best quality, reliable services, which requires funds. However, you can contact our Support Team via Live Chats, or support@surfshark.com, and they will help you pick out the most suitable plan! 🦈- 评分 1 / 5来自 Firefox 用户 12726996， 5 年前Surfshark does not work in the country i am . It may work in countries without internet censorship. I may have just wasted my money.
开发者回应
发布于 5 年前Hello there! We're sorry to hear about the issues you're having with Surfshark! Make sure to contact our friendly Support Team via Live Chats, or support@surfshark.com, as we're sure they will help you accessing our services no matter where you are! 🦈 - 评分 1 / 5来自 grashooper， 5 年前
开发者回应
发布于 5 年前Hi there! We indeed have a 7-day trial on Play/Apple Store which you can use, however, Surfshark is a paid VPN and you would need a subscription afterwards. If you have any questions or issues, feel free to contact us at support@surfshark.com too!- 评分 1 / 5来自 Firefox 用户 17007561， 5 年前
- 评分 1 / 5来自 Firefox 用户 16976804， 5 年前Thought it was a decent price for a VPN/proxy. Unfortunately it looks like I only made a donation to...somebody. When I attempt to log in to the FF extension, all I get is:
"Sorry, we couldn't connect you at this time. Please try again later or contact our support team."
I reached out to their "Support Team" and got a bot reply.
I use vpn.ac, NordVPN, PIA, AirVPN, and ProtonVPN. Always looking to add to my privacy arsenal but SurfShark doesn't make the cut.开发者回应
发布于 5 年前Hi! Let us apologize for the inconvenience. If you are connected to our bot, you can request to speak to a real agent by typing "Live agent" into the chat or you can contact our Support team via support@surfshark.com and they will be able to help you solve this. Thanks! - 评分 1 / 5来自 Amir Hosssein 2030， 5 年前
开发者回应
发布于 5 年前Hi there, thank you for your review! While you do have to pay to use Surfshark, we provide many benefits that free VPNs may not have, including not collecting any logs or data, using the VPN on unlimited devices and more!