Thank you for sharing your feedback, and we deeply apologize for the frustration you’ve experienced. We understand how upsetting it can be to have your cashback suspended, especially after trusting the extension for so long without a clear explanation.

We take every case seriously and are committed to ensuring a fair and transparent service. We sincerely regret that this situation has caused you any inconvenience, and we want to assure you that we are dedicated to resolving this as quickly as possible.

Cashback suspensions can occur for several reasons, such as suspicious account activity (e.g., multiple login attempts, unusual transactions), policy violations, or security concerns like unauthorized access or identity verification issues.

We truly understand how frustrating this must be, and we’re here to help. Please reach out to us directly at service@coupert.com with any additional information or details, and we will investigate your case thoroughly to find a resolution.

Once again, we apologize for any inconvenience this situation has caused and truly appreciate your feedback. We are here to assist you and ensure that your experience with us improves. Thank you again for bringing this to our attention. We look forward to resolving this matter for you.

Thank you for sharing your experience. We’re sorry that the pop-ups disrupted your browsing and that the coupons weren’t useful in your case. These notifications are meant to highlight possible savings, and they can be turned off at any time in the extension settings if you prefer.

Coupon availability depends on what offers are active at the store and whether certain conditions are met, so it’s possible that no valid coupon applies in some situations.

We also understand your concern regarding account security. Coupert does not access or store users’ banking or card details, but we take any feedback like this seriously. If you’d like us to look into your experience more closely, please contact us at service@coupert.com.

Dear Coupert User,

Thank you for reaching out to us.

We apologize that we were unable to find suitable discount codes for you this time. Please note that Coupert does not create coupon codes ourselves; instead, we search and collect available coupons from various stores for your convenience.

However, these codes generally come with usage restrictions, such as specific products, minimum purchase amounts, or eligible categories. These rules are set by the merchants, and they will re-validate the code during the final checkout step, which may result in the code being invalid at the end.

We are sorry for any inconvenience this has caused. If you could contact service@coupert.com and let us know the merchant and the code you tested, we will further investigate whether it should be removed. Our team is continuously working hard to find and update the best coupons for you in the future.

Best regards,
Coupert Service Team

Dear Coupert User,

Thank you for reaching out to us.

We apologize that we were unable to find suitable discount codes for you this time. Please note that Coupert does not create coupon codes ourselves; instead, we search and collect available coupons from various stores for your convenience.

However, these codes generally come with usage restrictions, such as specific products, minimum purchase amounts, or eligible categories. These rules are set by the merchants, and they will re-validate the code during the final checkout step, which may result in the code being invalid at the end.

We are sorry for any inconvenience this has caused. If you could contact service@coupert.com and let us know the merchant and the code you tested, we will further investigate whether it should be removed. Our team is continuously working hard to find and update the best coupons for you in the future.

Best regards,
Coupert Service Team

Dear Coupert User,

Thank you for sharing your experience and concern. We want to reassure you that Coupert does not share your personal browsing activities with Firefox or any third parties as part of their agreements.

Coupert only collects the minimum information necessary to provide you with cashback and coupon services, and we strictly comply with privacy laws such as GDPR and CCPA. Your personal data is never sold or shared for advertising or tracking purposes. You can review our full privacy policy here: https://www.coupert.com/privacy.

In addition, we’re truly sorry that you weren’t able to find a coupon. Could you please email service@coupert.com and let us know which store you were referring to? We’ll be happy to look into it further for you.

Hi there, we’re sorry to hear that you’ve experienced issues with our app. We take performance and security very seriously and want to assure you that we do not engage in any data mining practices. If you're having trouble with the app loading, we’d be happy to help troubleshoot the issue. Please reach out to us at service@coupert.com so we can assist you further and ensure a better experience moving forward. Thank you for your feedback, and we hope to have the opportunity to resolve this for you.

Hello there, this is a newly launched product recommendation feature. If you feel this function affects your experience, you can contact service@coupert.com, and we can manually disable it for you. Alternatively, you can also personalize your settings and snooze this feature via the option in the upper-right corner of the page.

Hi there,

We're very sorry to hear about your experience and truly appreciate your feedback.

Regarding the slow extension loading speeds you've encountered, we'd be happy to assist further. Could you please reach out to us at service@coupert.com with more details? Our team will investigate the issue and provide targeted support.

Thank you again for bringing this to our attention.

Best regards,
Coupert Service Team

Hi there, we apologize for any inconvenience you may have experienced. Could you kindly contact us at service@coupert.com and provide us with more details about the issue you are facing? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience.

Hi there, we apologize for any inconvenience you may have experienced. Could you kindly contact us at service@coupert.com and provide us with more details about the issue you are facing? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience. We hope to hear from you soon. Have a great day!

Coupert does not open new background pages during use. Could you please contact service@coupert.com and provide us with more details so that we can conduct further investigation?

Hi there, we apologize for the negative experience you’ve had. Temu has a very strict Cash Back policy. In most cases, if you’ve clicked on the Temu app, a TEMU promotional email, or used non-Coupert promotions before placing an order, it can affect the attribution of the order, causing the merchant not to provide Cash Back. Since the merchant has not provided the order information, investigating Missing Cash Back requires you to provide proof of the order.
We understand that your experience has been significantly impacted, and you don’t need to submit all your order details. You only need to provide the details of 3-5 of your orders to service@coupert.com. We will investigate your issue. We look forward to hearing back from you.

Hi there, we apologize for any inconvenience you may have experienced. Could you kindly contact us at service@coupert.com and provide us with more details about the issue you are facing? Your feedback is valuable to us and will help us make improvements to our extension, with the goal of enhancing your overall experience. We hope to hear from you soon. Have a great day!

Hi there, we’re sorry to hear that you do not get a valid coupon code from us. For some stores, coupons may not apply to your order because some coupons may have some purchasing criteria. You can contact us at service@coupert.com and we'd love to search for more valid coupons for you.

Hi there,

We have forwarded your concerns to another colleague for further check on the matter. We apologize for the negative experience you had. We are continuously working to improve our price comparison service to make our results more accurate. Thank you for your feedback, and we appreciate your understanding.

Best Regards,
Coupert Service Team