Great outgoing communications and very frequent updates. I've never had a browser extension that updates as frequently or is as clear about explaining what/why the changes were made. YT does *not* make it easy to d/l their content and the dev has to scramble to keep up. That said, it is a one-man show, and while I have never needed support, I am not surprised to see reviews saying support is weak.

Now and then, the extension will stop working -- this always means YT has changed something again. After several years of using this extension I now just take a breath and move on, knowing that I'll see an extension update before too much longer.

I think the 1-star reviews mostly just don't get this, and are spoiled by free extensions. I look for freeware, but have never regretted paying for this extension after wasting countless afternoons cycling through the alternatives that either don't work at all or stop working soon.

You get what you pay for.