I can't find the customer service area AT ALL. This extension was working perfectly until I hit one video. Now it says it is initializing download, but it doesn't. Then it says download is complete, but it isn't. It says I should be happy that I have successfully downloaded another video, but I am not. I have donated to this add-on, hoping that would help me find the customer service people, but I still can't find anyplace to ask what happened. If anyone contacts me about this, I will change my review back to the happy, happy review I had before.