Hey! "Whatever download you choose" downloading as 0 bytes is definitely rubbish — we agree! Version 24.1 is out now and fixes this. Update the extension and it should actually download your chosen video properly. If it works, we'd love an updated review! 😊

Hi! We're sorry to hear about your experience. We don't sell lifetime licenses — if you were charged by someone, it wasn't through our official channels. The extension is free on Firefox Add-ons. Please contact Mozilla support if you were misled. We'd be happy to help clarify anything! 🙏

Hi Juan, sorry to hear it stopped working — especially after paying. Version 24.1 is now out and fixes the empty file issue. Please update the extension and it should be back to working properly. If you paid through our official channels, please reach out to us directly too. Hope the update gets it sorted! 🙏

Hi Dhar! Zero-byte mp4s regardless of format — that's the bug in a nutshell. Version 24.1 is out now and fixes this across all formats. Update the extension and it should download exactly what you select. If it works, we'd really appreciate an updated review! 😊

Hey! Empty files are no good — we know. Version 24.1 is now out and fixes the empty file issue. Update the extension and it should be downloading properly. If it works, we'd love an updated review! 😊

Hi! 2 out of 25 is way below acceptable — really sorry about that. Version 24.1 is now out and should bring that success rate to 25 out of 25. Please update and give it another try. If it's working properly, we'd love an updated review! 🙏

Hi Bathrezz! Version 24.1 is out now and gets it working again — give it an update and try once more. If it's working, we'd love an updated review! 😊