Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Firefox user 15467501
Rated 2 out of 5
by Firefox user 15467501, 7 years agoOn one hand, Nord is the very best for VPN. I adore these folks and keep renewing my 3 year subscription. I will remain loyal as long as I'm able because Nord cares a lot about our privacy, and being based in Switzerland allows them to accomplish that in the many ways they lead on.
On the other hand, the performance over the past 1 year has become almost unbearable on both iOS and Linux. Linux app has stopped working altogether, so I've resorted to this lightweight Firefox extension. It was working fine for a couple of months, and now the "search" for new servers function is broken and just spins its wheels, leaving me only able to join the last 3 countries I successfully accessed.
That wouldn't be so bad except that now the app will start as connected, but with me logged out. The server won't allow me to load any content online, and won't allow me to login with my credentials. And since there is no disconnect button - it will spin its wheels, not allowing me to login, which is required to access the "disconnect" button. So literally the only way to disconnect is to remove the extension entirely and reinstall.
May I suggest a disconnect button be added, whether or not a person is logged in? *please?*
Don't get me started on iOS, tech support tells me it's working fine and have stopped answering my e-mails, I've had to remove it from my phone otherwise it takes my phone over 90 seconds to access any data through vpn every time I unlock my phone.
(Just to clarify, for many years all of these funtions on all platforms worked FLAWLESSLY. Like a dream. I'm hanging in there with you because of your glory days Nord)
You were the king Nord, we were a dream team, what happened? I'm not switching until I literally have to due to functionality - it disappoints me that such a thing has gone from looking absurd as of 2018, to almost inevitable in 2020.
On the other hand, the performance over the past 1 year has become almost unbearable on both iOS and Linux. Linux app has stopped working altogether, so I've resorted to this lightweight Firefox extension. It was working fine for a couple of months, and now the "search" for new servers function is broken and just spins its wheels, leaving me only able to join the last 3 countries I successfully accessed.
That wouldn't be so bad except that now the app will start as connected, but with me logged out. The server won't allow me to load any content online, and won't allow me to login with my credentials. And since there is no disconnect button - it will spin its wheels, not allowing me to login, which is required to access the "disconnect" button. So literally the only way to disconnect is to remove the extension entirely and reinstall.
May I suggest a disconnect button be added, whether or not a person is logged in? *please?*
Don't get me started on iOS, tech support tells me it's working fine and have stopped answering my e-mails, I've had to remove it from my phone otherwise it takes my phone over 90 seconds to access any data through vpn every time I unlock my phone.
(Just to clarify, for many years all of these funtions on all platforms worked FLAWLESSLY. Like a dream. I'm hanging in there with you because of your glory days Nord)
You were the king Nord, we were a dream team, what happened? I'm not switching until I literally have to due to functionality - it disappoints me that such a thing has gone from looking absurd as of 2018, to almost inevitable in 2020.
Developer response
posted 7 years agoHello. Sorry to hear that you've experienced issues while using our service. We'd ask you to update your review with the Ticket ID that you've received after contacting our customers' support team, for us to check how was your inquiry handled on our end and escalate the matter afterward. Thank you!
2,756 reviews
- Rated 5 out of 5by Firefox user 13232067, 5 days agoWorks great for me in virtual machines i don't want tied to my ip address
- Rated 5 out of 5by RyL, 6 days ago
- Rated 5 out of 5by Asib, 7 days ago
- Rated 5 out of 5by Firefox user 15550585, 10 days ago
- Rated 1 out of 5by Maxime TEISSIER, 13 days agoLes nouvelles permissions sont inacceptables. Corrigez le tir ou vous perdrez un client de plus.
Developer response
posted 12 days agoBonjour ! Merci de votre intérêt. Une récente mise à jour de Firefox a modifié l’affichage des autorisations, mais nous n’avons introduit aucune nouvelle collecte de données. Le terme « généralement » fait référence à des informations existantes telles que votre identifiant d’abonnement et votre devise. Nous restons attachés à la protection de votre vie privée et n’utilisons que les données nécessaires au bon fonctionnement de nos services. Cordialement, G.M. - Rated 1 out of 5by Evan, 16 days ago
- Rated 5 out of 5by Maciej, 21 days ago
- Rated 5 out of 5by CB, 22 days ago
- Rated 5 out of 5by Firefox user 20021086, 24 days ago
- Rated 5 out of 5by Jagxtreme, a month ago"Excellent VPN, it’s very useful for better security and breaking region locks. It's worked great for me, I recommend it." lo uso desde Mexico
- Rated 5 out of 5by Firefox user 13969455, a month ago
Developer response
posted 21 days agoЗдравствуйте, нам очень жаль это слышать. Качество соединения может варьироваться из-за местных ограничений. Пожалуйста, напишите в нашу службу поддержки по адресу support@nordvpn.com, и они помогут вам подобрать наилучшие доступные варианты подключения. G.M.- Rated 5 out of 5by Firefox user 17616776, a month ago
- Rated 5 out of 5by nv, a month ago
- Rated 5 out of 5by Firefox user 18390722, a month ago
- Rated 4 out of 5by Antonello, a month ago
- Rated 5 out of 5by Firefox user 19993087, a month ago
- Rated 5 out of 5by ronnie722, a month ago
- Rated 5 out of 5by deanna, a month ago
- Rated 5 out of 5by Firefox user 17180508, a month ago
- Rated 4 out of 5by Firefox user 19986339, a month ago
- Rated 5 out of 5by pcharley, 2 months ago
- Rated 1 out of 5by leetNigthshade, 2 months agoNew permissions verbatim: "The developer says this extension collects: personally identifying information, financial and payment information." Wtf. I don't care if that's different wording of existing permissions, I don't want you to have those permissions, NordVPN.
If you look at the Proton VPN extension it only requires permissions for Access your data for account.proton.me and account.protonvpn.com. Whereas for Nord it's required to access all website data, not optional. If Nord needs to access data for account information, they should restrict it to Nord domain(s), rather than leaving it open for this extension to be able to read all website data. That seems like an implementation improvement they can make, rather than excuses.Developer response
posted a month agoHello! Thank you for your review. Please note that despite the different wording, the same permissions as previously are used and we do not collect any additional information. While we cannot comment on other services, website access is required for VPN to run on them. If you'd like more information or have any other questions, please do not hesitate to contact us at support@nordvpn.com. -D.S.