I'm pretty confused as to why the ratings are so bad, honestly. That's because I didn't even get the vpn for the right reasons. Not for anything bad, but I just didn't actually need one, but since I paid for it and waited too long for the refund, I'm glad, cause now I use it on every device I have, and use it for marketing to view search results from other locations. I've never had one problem. I used to have problems with connection or even using apps like filezilla or networking problems all the time with other vpns.