Reviews for Proton Pass
Proton Pass by Proton
Review by Haru
Rated 2 out of 5
by Haru, 2 years agoI hope the Proton team is putting a lot of effort into this extension because currently, it's not working well at all. I'd say that it only offers to autofill my info on about 50% of the sites I've tried to use it on. When I enter new login info for a website, it pretty much NEVER offers to remember it. I would submit bug reports, but I don't want to take the time because it doesn't work more often than it does. I really wish there was a standalone app for Windows instead of only the browser extension because I'd like to be able to use it for passwords that are outside of the browser as well. I also worry that there could be security vulnerabilities that are due to the browser and extension ecosystem. I'm a paid subscriber and rather disappointed, at the moment.
Developer response
posted 2 years agoThank you for your review! We're working on improving the auto-fill for all websites. Auto-fill may also work on one OS version, but not on another.
Feel free to contact us at pass@protonme.zendesk.com with more details about your device model, app version, and which exact websites/apps don't work, so we can document your report in order to improve our extension in upcoming updates.
Feel free to contact us at pass@protonme.zendesk.com with more details about your device model, app version, and which exact websites/apps don't work, so we can document your report in order to improve our extension in upcoming updates.
2,482 reviews
- Rated 5 out of 5by Firefox user 19477822, 10 hours ago
- Rated 5 out of 5by Firefox user 19477608, 14 hours ago
- Rated 4 out of 5by Firefox user 18293984, 2 days ago
- Rated 2 out of 5by Anna, 2 days agoI really like the Proton suite overall.
However, the authentication process for Proton Pass is just... not working properly.
Either:
- I don’t set a separate password for Proton Pass (keep the same password as my Proton account), then Proton Pass extension allows anyone who is logged into my browser to use my passwords without asking first for authentication.
Or:
- I set a specific password for Proton Pass. Then I am asked to first log in to my Proton account with my regular password, and then log in again to Proton Pass with my Proton Pass password. And yet, the extension continues to ask me to “activate Proton Pass” by authenticating... so I’m unable to use my passwords.
This is so confusing. In the first case, why isn’t the extension asking for the Proton password before activation? In the second case, why doesn’t it accept only(!!) the Proton Pass password and start working?
(Thankfully, I have my KeePass manager as a backup.)Developer response
posted a day agoHello! Thank you for your feedback Anna. You could add a PIN to unlock the browser extension if you prefer not to set a separate password for Proton Pass.
After setting an extra password for Proton Pass, the extension will require you to provide your original password and your extra password on the first login, afterwards it should only require the extra password.
Can you please reach out to us at https://proton.me/support/contact so we can help you troubleshoot and clarify further? - Rated 5 out of 5by mmnova, 2 days ago
- Rated 5 out of 5by Adrian Lasko, 2 days ago
- Rated 5 out of 5by Firefox user 19474469, 2 days ago
- Rated 5 out of 5by Firefox user 19474031, 3 days ago
- Rated 5 out of 5by Eko, 3 days ago
- Rated 4 out of 5by ~PELIC, 3 days agoNearly perfect. The only missing feature (for me) is the ability to merge imported passwords.
Developer response
posted 2 days agoHi! Thank you for the review! We'll note your +1 to help the team prioritize future improvements. - Rated 5 out of 5by Firefox user 19473157, 3 days ago
- Rated 5 out of 5by Tienoss, 4 days ago
- Rated 5 out of 5by ccbo, 4 days ago
- Rated 5 out of 5by Firefox user 17408255, 4 days ago
- Rated 5 out of 5by Firefox user 19470808, 4 days ago
- Rated 5 out of 5by grheavy, 4 days ago
- Rated 5 out of 5by jostebs, 5 days ago
- Rated 5 out of 5by tshrt, 5 days ago
- Rated 5 out of 5by dmay, 5 days ago
- Rated 5 out of 5by InfernoSF, 6 days ago
- Rated 5 out of 5by Fco, 6 days agoUso la versión gratuita de la suite de proton y no he tenido problemas. Me gusta la simpleza de poder buscar una password y copiarla con un click sin tener que realmente visualizarla.
Developer response
posted 2 days agoSorry to hear that! Login problems at Proton are not widespread and are commonly due to a wrong password. Please consult our support article on common login problems and how to resolve them: https://proton.me/support/common-login-problems. If you still cannot log in, please contact us so we can help: https://proton.me/support/contact.- Rated 5 out of 5by Firefox user 19467308, 6 days ago