Reviews for Proton Pass
Proton Pass by Proton
Review by Firefox user 18330609
Rated 5 out of 5
by Firefox user 18330609, a year agoHello,
All in all, I'm very pleased with this practical, easy-to-use add-on.
But, as of today I can no longer connect to my eBay account unless I deactivate Proton Pass in Firefox.
- If Proton Pass is activated: ebay asks for my username but does not ask for my password. So I can't access my eBay account,
- If I deactivate Proton Pass: eBay reverts to normal behavior and asks me to enter my username and password. I can then access my eBay account.
I'm having a similar problem with the Peerberry site: the connection works fine, but I have to disable Proton Pass (in Firefox) to access the "Logout" button and be able to leave my account. If Proton Pass is enabled, I get a blank page when I want to log out of Peerberry.
Thanks in advance for a quick fix.
Best regards.
A Proton Unlimited customer.
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On 20/03/2024, following the response from the Mozilla team:
Hello and thank you for your reply,
On the advice of the Proton team support, I had uninstalled and reinstalled Proton Pass two days ago in order to go back to version 1.14.1, which allowed me to wait for the hotfix.
Today, my Firefox browser has automatically updated Proton Pass to 1.15.1 and everything is working normally as far as I'm concerned.
Thank you for following up my request.
All the best to the Mozilla team.
All in all, I'm very pleased with this practical, easy-to-use add-on.
But, as of today I can no longer connect to my eBay account unless I deactivate Proton Pass in Firefox.
- If Proton Pass is activated: ebay asks for my username but does not ask for my password. So I can't access my eBay account,
- If I deactivate Proton Pass: eBay reverts to normal behavior and asks me to enter my username and password. I can then access my eBay account.
I'm having a similar problem with the Peerberry site: the connection works fine, but I have to disable Proton Pass (in Firefox) to access the "Logout" button and be able to leave my account. If Proton Pass is enabled, I get a blank page when I want to log out of Peerberry.
Thanks in advance for a quick fix.
Best regards.
A Proton Unlimited customer.
------------------------------------------------------------------
On 20/03/2024, following the response from the Mozilla team:
Hello and thank you for your reply,
On the advice of the Proton team support, I had uninstalled and reinstalled Proton Pass two days ago in order to go back to version 1.14.1, which allowed me to wait for the hotfix.
Today, my Firefox browser has automatically updated Proton Pass to 1.15.1 and everything is working normally as far as I'm concerned.
Thank you for following up my request.
All the best to the Mozilla team.
Developer response
posted a year agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further.
1,909 reviews
- Rated 2 out of 5by AnneF, 21 hours agoIt did not put an icon on the Firefox toolbar and there are no instructions - I couldn't figure out how to use it.
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- Rated 5 out of 5by Firefox user 14275792, 4 days agothe best there is, secure, private and user friendly !
- Rated 1 out of 5by Delta, 5 days agoAwful product. No credit cards unless you pay, every other password manager allows this for free. I have premium and it STILL lacks features: no keyboard shortcuts to autofill, wallet items can not have letters in the card number (insurance, driver's licenses, health cards), expiry dates are month/year ONLY. And premium MORE expensive than Bitwarden LOL garbage
Developer response
posted 4 days agoSorry to hear that. We offer certain features exclusively on our paid plans to ensure the continued availability of our free plan for users who may not be able to afford to subscribe. It's about striking a balance between offering a free service and providing added benefits to our paid subscribers.
On another note, we've shared your feedback with the team for future consideration. That said, keep in mind that you can create notes or custom fields for more specific items that don't fit the available templates (proton.me/support/pass-custom-field).
Lastly, Proton Pass is headquartered in Switzerland, which has some of the world's strongest privacy laws. However, Switzerland is an expensive country to maintain a service in. Nonetheless, we appreciate your feedback and have taken note of it accordingly. - Rated 5 out of 5by Firefox user 18944004, 5 days ago
- Rated 5 out of 5by Firefox user 18943711, 5 days ago