Reviews for Proton Pass
Proton Pass by Proton
Review by Firefox user 18330609
Rated 5 out of 5
by Firefox user 18330609, 10 months agoHello,
All in all, I'm very pleased with this practical, easy-to-use add-on.
But, as of today I can no longer connect to my eBay account unless I deactivate Proton Pass in Firefox.
- If Proton Pass is activated: ebay asks for my username but does not ask for my password. So I can't access my eBay account,
- If I deactivate Proton Pass: eBay reverts to normal behavior and asks me to enter my username and password. I can then access my eBay account.
I'm having a similar problem with the Peerberry site: the connection works fine, but I have to disable Proton Pass (in Firefox) to access the "Logout" button and be able to leave my account. If Proton Pass is enabled, I get a blank page when I want to log out of Peerberry.
Thanks in advance for a quick fix.
Best regards.
A Proton Unlimited customer.
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On 20/03/2024, following the response from the Mozilla team:
Hello and thank you for your reply,
On the advice of the Proton team support, I had uninstalled and reinstalled Proton Pass two days ago in order to go back to version 1.14.1, which allowed me to wait for the hotfix.
Today, my Firefox browser has automatically updated Proton Pass to 1.15.1 and everything is working normally as far as I'm concerned.
Thank you for following up my request.
All the best to the Mozilla team.
All in all, I'm very pleased with this practical, easy-to-use add-on.
But, as of today I can no longer connect to my eBay account unless I deactivate Proton Pass in Firefox.
- If Proton Pass is activated: ebay asks for my username but does not ask for my password. So I can't access my eBay account,
- If I deactivate Proton Pass: eBay reverts to normal behavior and asks me to enter my username and password. I can then access my eBay account.
I'm having a similar problem with the Peerberry site: the connection works fine, but I have to disable Proton Pass (in Firefox) to access the "Logout" button and be able to leave my account. If Proton Pass is enabled, I get a blank page when I want to log out of Peerberry.
Thanks in advance for a quick fix.
Best regards.
A Proton Unlimited customer.
------------------------------------------------------------------
On 20/03/2024, following the response from the Mozilla team:
Hello and thank you for your reply,
On the advice of the Proton team support, I had uninstalled and reinstalled Proton Pass two days ago in order to go back to version 1.14.1, which allowed me to wait for the hotfix.
Today, my Firefox browser has automatically updated Proton Pass to 1.15.1 and everything is working normally as far as I'm concerned.
Thank you for following up my request.
All the best to the Mozilla team.
Developer response
posted 9 months agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further.