Reviews for Proton Pass
Proton Pass by Proton
Review by Firefox user 18371926
Rated 1 out of 5
by Firefox user 18371926, 6 months agoI really like the idea of this, but unfortunately it is very user unfriendly. The Pass monitor suggests that I change insecure passwords on websites, but the extension itself prevents me from doing it. It will save log-ins that I had already created myself, but there is no way to change and improve them. In fact, with the 3 fields to fill out (old password, new password and verify new password), the extension makes it impossible. It has been a frustrating experience trying to make ProtonPass do what it should do. Repeatedly trying to get help on Proton's subreddit did not bear fruit.
I have been a paying Proton customer for years, but ProtonPass is a time-consuming disappointment.
Update: Specifically paypal.com and ebay have been impossible. I have tried a number of times over the past months without success. Another issue is that paypal has very specific limitations as to what is accepted in terms of a password (which characters, symbols, password length, etc). Per my experience, and after a lot of time attempting, this cannot be created by ProtonPass.
Update: Passmail does not get accepted on all platforms/sites when opening new accounts.
I have been a paying Proton customer for years, but ProtonPass is a time-consuming disappointment.
Update: Specifically paypal.com and ebay have been impossible. I have tried a number of times over the past months without success. Another issue is that paypal has very specific limitations as to what is accepted in terms of a password (which characters, symbols, password length, etc). Per my experience, and after a lot of time attempting, this cannot be created by ProtonPass.
Update: Passmail does not get accepted on all platforms/sites when opening new accounts.
Developer response
posted 6 months agoWe're sorry to hear that! Please share the specific site for which you are having trouble updating your password in an update to your review or with us at: https://proton.me/support/contact, so we can look into this. Note that the Proton Pass subreddit is not an official support channel, so if you’re experiencing any issues, you should contact our support team first before publishing a thread.
1,175 reviews
- Rated 5 out of 5by Jam, 5 hours ago
- Rated 5 out of 5by Rabah Chebouki, 7 hours ago
- Rated 5 out of 5by Firefox user 18753445, 8 hours ago
- Rated 5 out of 5by 色星ぴくせる, 9 hours ago
- Rated 5 out of 5by Firefox user 17589611, 10 hours ago
- Rated 5 out of 5by Firefox user 18048813, 12 hours agoImprovable. Though considering the price I can't not give 5 stars.
- Rated 5 out of 5by Snoupix, a day ago
- Rated 5 out of 5by thuanc177, a day ago
- Rated 5 out of 5by Firefox user 18752266, a day ago
- Rated 5 out of 5by Firefox user 14943112, a day ago
- Rated 5 out of 5by Eamergent, 2 days agoI've tried a few password managers. This one by far exceeds the others I have tried. These are what I felt it has done better:
- Organization of content
- Ability to edit and alter logins
- Connect to mobile and actually trust its "safe"
- Compatibility with a wide range of login methods
- I can know its actually locked - Rated 5 out of 5by Firefox user 18751719, 2 days ago
- Rated 5 out of 5by Bulbalicc, 2 days ago
- Rated 5 out of 5by Valkryx, 2 days ago
- Rated 5 out of 5by Firefox user 16720586, 2 days ago
Developer response
posted a day agoThank you for your feedback. If you happen to have any specific suggestions on what we could further improve to reach a 5-star rating, feel free to contact us at proton.me/support/contact to let us know. We always appreciate our community's input.- Rated 5 out of 5by Eggzilla, 2 days ago
- Rated 5 out of 5by Jason D. Moss, 2 days ago
- Rated 5 out of 5by Firefox user 15983247, 3 days agoAt least twice as powerful as my previous password manager, with equally awesome email app. Still need to start up the VPN but I'm confident it will serve just as well.
- Rated 5 out of 5by MamaLilla, 3 days ago
- Rated 5 out of 5by Firefox user 18715937, 3 days ago
- Rated 5 out of 5by chklauser, 3 days ago
- Rated 5 out of 5by Firefox user 13527828, 4 days ago
- Rated 5 out of 5by Firefox user 16831567, 4 days ago