Reviews for Proton Pass
Proton Pass by Proton
69 reviews
- Rated 1 out of 5by r0cket, a year agoДополнение для ВПН, которое требует регистрации на собственном сервисе, недоступном без ВПН. Сложно придумать механизм более глупый.
Developer response
posted a year agoHi! You can access Proton VPN without an account on the Android app. - Rated 1 out of 5by Firefox user 18371926, a year agoI really like the idea of this, but unfortunately it is very user unfriendly. The Pass monitor suggests that I change insecure passwords on websites, but the extension itself prevents me from doing it. It will save log-ins that I had already created myself, but there is no way to change and improve them. In fact, with the 3 fields to fill out (old password, new password and verify new password), the extension makes it impossible. It has been a frustrating experience trying to make ProtonPass do what it should do. Repeatedly trying to get help on Proton's subreddit did not bear fruit.
I have been a paying Proton customer for years, but ProtonPass is a time-consuming disappointment.
Update: Specifically paypal.com and ebay have been impossible. I have tried a number of times over the past months without success. Another issue is that paypal has very specific limitations as to what is accepted in terms of a password (which characters, symbols, password length, etc). Per my experience, and after a lot of time attempting, this cannot be created by ProtonPass.
Update: Passmail does not get accepted on all platforms/sites when opening new accounts.Developer response
posted a year agoWe're sorry to hear that! Please share the specific site for which you are having trouble updating your password in an update to your review or with us at: https://proton.me/support/contact, so we can look into this. Note that the Proton Pass subreddit is not an official support channel, so if you’re experiencing any issues, you should contact our support team first before publishing a thread. - Rated 1 out of 5by Firefox user 5972325, a year agoSeems like its slowing down lot of pages and then Firefox itself. Needs to be fixed.
Developer response
posted a year agoThat doesn't sound right! Please contact us at: https://proton.me/support/contact with more information on the specific behavior you've observed on your end, so we can look into this. Thank you in advance. - Rated 1 out of 5by Firefox user 17415502, 2 years agohit or miss at best, with some serious deficiencies on the side.
Developer response
posted 2 years agoHi! Could you please let us know what specifically you're having trouble with in an update to your review? If you need any assistance on our end, you can contact us at: https://proton.me/support/contact. - Rated 1 out of 5by john, 2 years agoI've uninstalled & reinstalled this extension multiple times in the past few days since its release.
As of March 22, 2024 (v.1.15.1) it is still not working properly and "breaks" many websites. Whatever "fix" they applied does not work.
Either downgrade to the previous version or wait until v.1.16.x since installing this version will create too much frustration with webpages not loading, etc..
Last tip: TURN OFF AUTO-UPDATE. If you do manual update checks and see there's a new version, then wait a week to read reviews before updating; this is the lesson I've learned from this experience... very disappointed in Proton.Developer response
posted 2 years agoHi! We're sorry to hear about the trouble. Could you please contact us at https://proton.me/support/contact so we can help you troubleshoot? - Rated 1 out of 5by Firefox user 17762763, 2 years agoas many have reported, the latest version of Proton Pass is just a dumpster fire.
It is well documented now and Proton is aware of it.
So what now? One reviewer said he was going back to the previous version. That's great, but where do I find it. Currently I cannot even log in to Proton.me web site itself.
I signed up for a ProtonMail account before it was even released many years ago. I am significantly less pleased with their VPN and PASS as well as Calendar. They all seem half-baked so I deleted them and only use mail now.
Needless to say I am very disappointed in their performance. I suspect they are trying to grow too fast.
In any case, PASS was very clearly not tested very well, as probably tens of thousands of user will finally attest as soon as they can figure out why half the sites they visit seem broken.
PROTON: PLEASE POST A LINK TO THE PREVIOUS VERSION BEFORE ALL YOUR CURRENT USERS ABANDON YOU FOR GOOD.Developer response
posted 2 years agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension. If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by Firefox user 18334862, 2 years agov1.15.1 of Proton Pass breaking sites, reverted to v1.14.1 for now.
you can downgrade via https://addons.mozilla.org/en-US/firefox/addon/proton-pass/versions/
remember to turn off auto-update on extension for now.Developer response
posted 2 years agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension. If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by Bobo, 2 years agoThe latest version renders Firefox unusable, and there's been no update. Developers have been aware for several days.
Developer response
posted 2 years agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by livable046, 2 years agoLatest version breaks many sites, including Proton's own site. (v1.15)
Developer response
posted 2 years agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by Hassan Fareed, 2 years agoVersion 1.15.0 is broken beyond belief. It took me forever to figure out what is the problem. Test your builds before publishing ! Everything got broken, from login popups, to loading pages ..etc even the suggested passwords got broken, I get random password suggestions now. Basically having links in the passwords became meaningless. I'm reverting back to version 1.13.2, before you ruined everything.
Developer response
posted 2 years agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by Firefox user 18332878, 2 years agoBroken Sites in Firefox with Proton Pass v1.15.0
Developer response
posted 2 years agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by Firefox user 17981312, 2 years agoCurrent the Proton Password Manager is breaking Firefox. I first became of the issue when a web editor stopped loading on one of my computers that has Proton Password Manager installed. After accessing the same page on two different browsers successfully, I "refreshed" and reset Mozilla Firefox and I was able to access the Web Editor. Then I re-installed Proton Password Manager because I put all my important passwords in and the Web editor immediately stopped functioning. I
Furthermore, the page I had open to Proton.me broke as well. Deleting the Proton Password Manager resolved access to the Proton site, but darn if my twelve sentence passphrase isn't locked down on a GDrive behind one of those passwords I can't get at quickly.
This one incident kills the value since I will be manually resetting passwords. While I can't blame Proton for my not printing the pass phrase, having it is useless if the plugin doesn't work on a major browser like Firefox.
Right now I'd give this ZERO stars since even if they fix in today, I will have wasted more time than the plugin is worth cleaning up after trusting it.
Paid User
June 20-24 - STILL NOT READY FOR PRIME TIME!
As a Firefox extension, this is pretty much a mess. What is simple to do is a pain in the butt to undo.
Proton Pass was loading a different site's login (D'Addario) whenever I logged into my health care company. At the time I didn't have the health care company set up, so I told Proton to stop loading passwords for my health care.
Well now that I have finalized my health care login, darn if there is no clear path to clearing whatever Proton switch was sent to stop the silly app from trying to use the Guitar string website's login info.
Oh yeah, password changes? Don't do it until you have backed up everything, gone to church and had all your shots. Don't take my word for it, check the net, the level of pain this plugin can cause is extreme.
Spend more time reading the one and two star reviews for the real deal. I read the rosy ones and paid for this not ready for prime time plugin.Developer response
posted 2 years agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by TheWebRecluse, 2 years agoI used to LOVE proton pass but now the extension literally BREAKS everything. Dropdowns don't work. The wordpress editor encounters an error when it's running. Kindle Reader won't load books. It just goes on and on. I disabled EVERY SINGLE plugin and the problem is Proton Pass. Now that I have it disabled, everything works like it should including page load times that I thought were a problem with my web host. What a MESS this extension is.
Developer response
posted 2 years agoHi! We'd like to let you know that we've released a fix for the issue. Please make sure you've updated the Proton Pass browser extension (1.15.1). If you're still having issues, contact us at https://proton.me/support/contact so we can investigate further. - Rated 1 out of 5by Egi Faresha, 2 years ago
- Rated 1 out of 5by Gormerica, 2 years ago
- Rated 1 out of 5by KnOwlEdge, 2 years ago
- Rated 1 out of 5by genemarner, 2 years agoSo far my experience is very mixed. When I first installed Pass, it worked well enough. However, I could not find out how to open the Pass database in order to see passwords and other data. I wrote to Support but got no reply, a recurrent problem with Proton, I find. I have been unable to get the icon into my tool bar and my efforts seem to have disabled Pass when I try to log onto my iCloud account.
Developer response
posted 2 years agoWe're sorry to hear about your experience! Could your ticket number with us here, so we can track your case internally and investigate? For more information on how to bring the Proton Pass icon to your tool bar, please refer to: https://support.mozilla.org/en-US/questions/1363217. Once successfully added, you can simply select the icon to access your stored login entries and data. - Rated 1 out of 5by Firefox user 18198194, 2 years agoThis app is just not secure. At best, all passwords are secured by a six digit PIN. Sure, you can set up a good passphrase for your protonmail account, but I've used it like twice. Once you log in, it doesn't log you out - even when you exit Firefox. It's open to whomever uses Firefox. The best you can do is require a PIN which must be used if PP has been idle for a certain time. Oh, and the app drops the PIN requirement occasionally and it must be reset leaving you completely exposed in the meantime. Seriously, only six digit protection for all our passwords. Might as well skip a password manager and just use 123456 everywhere.
Developer response
posted 2 years agoThank you for your feedback! The latest version of the extension asks for your PIN when restarting your browser. Please make sure that you are not using an outdated version. Moreover, in general, you should not log in on untrusted devices, so make sure to log out of Proton Pass after you no longer need it, if your threat model includes such cases.
Please report the issue you mention with the extension dropping the PIN at pass@protonme.zendesk.com, so we can look into this. - Rated 1 out of 5by Anonymous, 2 years agoNow the piece of crap stopped working altogether, it keeps timing out. The only way to get it t work is to use a VPN. Even though, I can access the website normally. I'm going back to BitWarden.
The 2FA is way too limited (3 entries) in the free version.
There's no way to filter your logins by 2FA.
There's no way to generate a random password from the addon itself.
No Light theme.Developer response
posted 2 years agoHi! Could you let us know what kind of filtering options you are missing in an update to your review? Currently, you can filter your data by Logins, Aliases, Cards and Notes. As for 2FA, you can set it up for up to three logins on the Free plan. - Rated 1 out of 5by Firefox user 18182950, 2 years ago
Developer response
posted 2 years agoHi! You can generate and use 2FA for up to three login entries on the free version of Proton Pass.- Rated 1 out of 5by Harry, 2 years ago
- Rated 1 out of 5by Firefox user 12693686, 2 years agoCant not be recommended. Autofill does not work with many websites, where other PW-Manager have no problem
Developer response
posted 2 years agoHi! The autofill option should work for most services, however, if it doesn't, feel free to tell us the websites where it doesn't work, so we can try to reproduce the behavior and report the issue to our devs. - Rated 1 out of 5by Pennyland, 2 years agoAnother "not really free" from proton. Can't import from roboform. Far too many bugs in their offerings to pay for.
Developer response
posted 2 years agoHi! Proton Pass has both a premium and a free version: https://account.proton.me/pass/signup. Moreover, we are constantly working on expanding the list of password managers you can import your logins from. Feel free to let us know if you had experienced any issues while using our services in an update to your review or by contacting us at pass@protonme.zendesk.com. We'd be happy to help with troubleshooting. - Rated 1 out of 5by Firefox user 18091897, 2 years ago