Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
Review by Ariel
Rated 3 out of 5
by Ariel, 2 months agoWhile this extension has its merits, it has a critical flaw that significantly impacts its usability for me. Since last year, the connection has become unstable in China, and there are times when I simply cannot connect, no matter how many attempts I make.
Additionally, the login process requires accessing the proton.me domain, which is not feasible in China. I have to use other tools to bypass the Great Firewall just to log in to ProtonVPN, which is quite absurd. The whole point of using ProtonVPN is to access the internet freely, yet I find myself needing to circumvent restrictions just to use the service.
Additionally, the login process requires accessing the proton.me domain, which is not feasible in China. I have to use other tools to bypass the Great Firewall just to log in to ProtonVPN, which is quite absurd. The whole point of using ProtonVPN is to access the internet freely, yet I find myself needing to circumvent restrictions just to use the service.
Developer response
posted 2 months agoWe're sorry to hear that. The reason you're experiencing this issue is due to the very aggressive restrictions in China. Our team is working hard on improving our infrastructure so that all our users are able to connect more easily. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.
Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please contact us at https://protonvpn.com/support/contact or https://proton.me/support/contact, or simply send us an email directly at support@protonvpn.zendesk.com so we can assist you further.
Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please contact us at https://protonvpn.com/support/contact or https://proton.me/support/contact, or simply send us an email directly at support@protonvpn.zendesk.com so we can assist you further.