We're sorry to see that you're dissatisfied. Regarding the connection issue, could you share more details? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are your browser and the Proton VPN extension both up-to-date? Contact us at https://protonvpn.com/support/contact so we can help you troubleshoot.

On another note, because our popularity and our customer base continues to grow as new users learn about the benefits of online privacy, our server fleet must also grow accordingly. This presents several challenges for us as we strive to support everybody across the globe. As a result, we've decided to present each user with a smaller, algorithmically-selected subset of servers instead of the full list of our fleet. This change is based on extensive analysis, testing, and a few technical constraints. It allows us to apply a smarter load‑balancing algorithm which will improve both stability and performance. It also strengthens our anti-censorship efforts, which is a core value here at Proton as well as for many of our users.

You can find more details about this at https://protonvpn.com/support/streamlined-server-lists. If you need to locate a specific server, you can use the search bar in the Proton VPN extension. Simply type in the exact server name (e.g. AR#90), and it will appear for you to connect.