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Reviews for Proton VPN: Fast & Secure

Proton VPN: Fast & Secure by Proton, Proton Team

3.4 Stars out of 5
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229
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139 reviews
  • by Firefox user 18822358, 4 months ago
    Literally always connects to the same server, doesn't matter what u do. 🤡

    Developer response

    posted 4 months ago
    The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice.
  • by Seba, 4 months ago
  • by Firefox user 15001373, 4 months ago
  • by Firefox user 18785404, 4 months ago
  • by Justsomeone, 5 months ago
    This is garbage, there is no way to try a server outside of your own country for free

    Developer response

    posted 5 months ago
    The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice.
  • by Firefox user 18662920, 5 months ago
    При запуске требует "Войти". Окно ввода не открывается. Однако, если запущен другой VPN, окно "Войти" открывается! Зачем нужен этот VPN, который не запустить без другого VPN?!

    Developer response

    posted 5 months ago
    We're sorry to hear that. The reason you're experiencing this issue is due to the aggressive restrictions in Russia. Our team is working hard on improving our infrastructure so that all our users are able to connect more easily. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.

    Meanwhile, you may consider downloading the official Proton VPN app for your specific OS to see if you're able to connect more easily. If you cannot access our website in order to do that, please contact us at protonvpn.com/support-form or proton.me/support/contact, or simply send us an email directly at so we can assist you further.
  • by Firefox user 16539421, 5 months ago
    Esta aplicación no es free para nada, si o si te obliga a pasar por caja primero.
    No merece la pena, para pagar las hay mejores que esta.

    Developer response

    posted 5 months ago
    We do have a Free plan that costs $0 and allows you to secure your internet connection with no ads, no logs, and provides the same level of privacy and security as our paid plans. Anyone can sign up for our Free plan, and we don't ask for any payment details during signup.
  • by PatrikZudel, 5 months ago
    The extension keeps logging me out after restarting the browser. It has been happening for months.

    Developer response

    posted 5 months ago
    We are aware of this issue and our team is working on a fix, although we don't have an ETA at the moment. For the time being, as a workaround, you can log out of the browser extension, restart your browser, and when logging back in, select 'Keep me signed in'. This should keep you logged in and only ask you to log back in periodically.
  • by Firefox user 18726505, 6 months ago
    Это гениально, чтобы включить vpn приложение, нужно сначала зайти на заблокированный сайт этого приложения!
    Как я на него зайду, если для этого и скачиваю это приложение чтобы открывать заблокированные сайты?
    то есть надо сначала найти другой VPN, чтобы установить этот
    Где логика?
    идиотизм

    Developer response

    posted 6 months ago
    We're sorry to hear that. Could you share more details about the issue? Are you receiving any error messages? What type of internet connection are you using? Who is your ISP? Contact us at protonvpn.com/support/contact so we can assist you further.
  • by Александр, 6 months ago
  • by Anstro Pleuton, 6 months ago
    Can't even select a server in free tier

    I read through other reviews and stumbled across EnbyTea's review. This is exactly what my frustration is:
    > free version is useless since you can't select countries in it anymore. If you're going to pay money for a VPN do it elsewhere.

    The developer's response is also useless:
    > The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice (["URLs are not allowed." says mozilla]).

    If you are providing free version, do it right. This does not make any sense to just randomly connect to some random freaking server. You either make a really good free version or none at all. Everything in between will ALWAYS result in extremely terrible user experience. This is why, I will never be upgrading. I will just go ahead and find other extension for a better free experience.

    Developer response

    posted 6 months ago
    Our mission is to make online privacy accessible to all, and that's why we offer a Free plan that costs $0. Our free VPN has no ads, no logs, and is as secure & private as our paid plans. It's made possible thanks to the support from our paid users, and NOT your data. With that in mind, certain features and functionalities are necessarily available only on our paid plans.
  • by Firefox user 18709379, 6 months ago
    its not working :(

    Developer response

    posted 6 months ago
    Sorry to hear about the trouble. Could you share more details on what exactly doesn't work? Are you having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support-form with more details so we can help you troubleshoot.
  • by Firefox user 14779222, 7 months ago
  • by _KingClown, 7 months ago
    Dude, I can't even access anything from how slow it is on Free. I can't even access YouTube or anything, no website can load.

    Developer response

    posted 7 months ago
    That doesn't sound right. Connection speeds can be influenced by numerous factors such as your native ISP speed, location, server load, network setup, etc. You could try some of the tips at https://protonvpn.com/support/increase-vpn-speeds to improve your connection speeds. If the issue persists, contact us at https://protonvpn.com/support-form so we can assist you further.
  • by Riko_Crimea, 7 months ago
    Не работает совершенно в России (на ПК)

    Developer response

    posted 7 months ago
    We're sorry about that. Unfortunately, Russia is one of the restrictive countries that are blocking VPN connections, which is the reason you're experiencing this issue. Our team is working hard on improving our infrastructure and our protocols so that all our users are able to connect. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.
  • by Firefox user 18562084, 7 months ago
  • by Firefox user 18681678, 7 months ago
  • by EnbyTea, 7 months ago
    free version is useless since you can't select countries in it anymore. If you're going to pay money for a VPN do it elsewhere.

    Developer response

    posted 7 months ago
    The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice (https://protonvpn.com/pricing).
  • by Stanislav, 7 months ago
    Прекрасно работает на телефоне, никаких нареканий.
    Не работает на ПК, ни с приложения ни с браузера. В том числе и с платных серверов.

    Developer response

    posted 7 months ago
    We're sorry to hear that. Our team is working hard on improving our infrastructure and our protocols so that all our users are able to connect. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.
  • by Firefox user 18034633, 7 months ago
  • by patrick, 7 months ago
    Proton VPN a fonctionné quelques semaines, mais depuis assez longtemps maintenant (trop longtemps) il plante sur "En attente d'un serveur disponible" et peut rester ainsi des heures. ce 'truc' ne fonctionne pas.

    Developer response

    posted 7 months ago
    Bonjour, pouvez-vous confirmer que vous utilisez l'add-on pour Firefox (car celle-ci ne contient pas de texte "En attente d'un serveur disponible"). Pourrait-il s'agir d'un problème avec la version desktop ?

    Dans tous les cas, je vous encourage à vous rendre sur protonvpn.com/support-form pour que le service client puisse analyser le problème et comprendre pourquoi la connexion ne fonctionne pas sur votre appareil.
  • by Badaboom, 7 months ago
  • by Mel, 8 months ago
    Десктопная версия на win7 не работает
  • by R3D_S3C, 8 months ago
    I've used Proton VPN for a long time and I've never encountered a bigger pile of hot garbage, than this ridiculous extension. Works when and IF it wants to. More headache than protection.
  • by Firefox user 18646887, 8 months ago
    Не дает зарегистрироваться на российскую почту. Не работает в России.

    Developer response

    posted 8 months ago
    Hello,

    I would recommend to download the desktop application instead in such case, you can do it from GitHub which hopefully shouldn't be geo-blocked:
    Windows: github.com/ProtonVPN/win-app/releases
    macOS: github.com/ProtonVPN/ios-mac-app/releases
    Linux: should be available via apt, yum, etc.