Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
Review by Tartar
Rated 1 out of 5
by Tartar, 4 years ago(Updated in 2022/11/14) This addon is still very terribly unstable. I'm living in Taiwan, and network environment is quite speedy when without VPN, but after enabling Surfshark VPN in Firefox, the experience becomes a nightmare: the network often becomes very slow (Even though the servers I selected shows the loading are quite low, < 25%), or unexpected disconnection and shows some unreasonable error message (for example, it often shows "your subscription is expired", but my subscription should be expired in 2023/06). Whenever I encounter such problem, what I only can do is restarting Firefox, this is the only addon I'm using with the most ridiculous quality.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
If you rate 1 star to this addon, no matter how detailed is your issue description in this review, they always reply and ask you to contact their supporter via live chat or email, but if you really do contact with their support, the only thing they are going to do is to merely ask you to reinstall the addon and try again, and you will find nothing improved at all. LOL.
(Updated in 2022/04/14: In 2022/03/01, the reply from developer ask me contact to their Customer Support via Email, and they ask me to reinstalling the addon. So I reinstalled, however this doesn't solve the problem at all. It just logged out immediately when I click on addon's icon in 2022/04/14. Ridiculous. ) This addon may suitable for some unimportant tasks such as watching Netflix, BUT this is DEFINITELY NOT SAFE for sensitive data. Because this addon gets red text "error" in the popup UI frequently and cannot work at all until I restart my Firefox, sometime I have to restart my Firefox more than 5 times in a day. // THE TERRIBLY WORST PART IS: sometimes, when mouse hovering on the toolbar icon, it shows colored "connected" so I feel easy to work. But occasionally when I click the toolbar icon... I was astonished to find that I am totally logged-out, without any sign?! (and the toolbar icon became to gray immediately), I even donno when it logged out. What the hell is this stability for a service focused on "Security"? You even cannot make a average-degree stable addon. I have never used any other addon is unstable like half of this one in recent 10 years.
Developer response
posted 4 years agoHi there! I would be more than happy to take a look at your issue with our extension personally, could you contact me via email at maria@surfshark.com? Thanks, Maria.
1,203 reviews
- Rated 5 out of 5by Burnseysr, 2 days ago
- Rated 5 out of 5by Firefox user 13921828, 9 days ago
- Rated 1 out of 5by Firefox user 19574196, 10 days ago
- Rated 5 out of 5by Firefox user 19884329, 11 days ago
- Rated 5 out of 5by DrSKooT, 13 days agoBeen using SurfShark for well over a year now and I think it's great. I'm not smart enough to know if it's the BESTest ever. But it's definitely doing what I need at a reasonable price.
Considering I've had bad experiences with other VPNs, I highly recommend SurfShark to everyone. - Rated 3 out of 5by Firefox user 18294737, 20 days agoMy measure of the effectiveness of Surfshark is how full my bypass list becomes. Sites that effectively have determined that a VPN is in effect. My bypass list is FULL - I would add more if the list allowed it. Nowadays the sites that reject the VPN connection simply do not load until I turn the VPN off (~50%) or add to the bypass list.
Developer response
posted 19 days agoHello, sorry to hear about this experience. Some websites actively block VPN IP addresses, and switching to a different server in the Surfshark app or extension can often help reduce how many sites need to be added to Bypasser. We’d also like to look into why so many pages are failing to load for you, as that’s not the experience we want you to have. Please get in touch with us via live chat on our website or at support@surfshark.com. - Rated 5 out of 5by John, 22 days ago
- Rated 5 out of 5by carnall, 24 days ago
- Rated 5 out of 5by Firefox user 19895208, 25 days ago
- Rated 1 out of 5by freir, 25 days ago
- Rated 5 out of 5by 6yHap, a month ago
- Rated 1 out of 5by Firefox user 14643647, a month ago
Developer response
posted a month agoHi there. Yes, Surfshark requires an account/login to provide a secure and personalized experience (and so you can manage your subscription and devices). If you have any questions or need help, please reach out to us at support@surfshark.com or via live chat.- Rated 4 out of 5by Firefox user 18788016, a month ago
- Rated 5 out of 5by Firefox user 19085359, 2 months agoEu gostei bastante da extensão, ela funciona perfeitamente pra mim e é bem fácil de usar.
- Rated 2 out of 5by Adler, 2 months agoIt works, but it's severely slowing down firefox, especially on sites with a lot of javascript.
Developer response
posted 2 months agoHi, we're sorry to hear that our extension is slowing down your browser. We would like to investigate what happened specifically - could you contact us directly at support@surfshark.com or via live chat on our website? - Rated 2 out of 5by Firefox user 14781693, 2 months agoSur le papier elle fonctionne correctement, mais elle provoque des freezes et parfois des plantage du navigateur qui m'oblige à la désactiver quand j'en n'ai pas besoin...
Developer response
posted 2 months agoBonjour, merci de nous avoir contactés. Nous serions ravis d'examiner les problèmes que vous avez rencontrés avec Surfshark, mais nous aurions besoin de plus de détails au préalable. Pourriez-vous nous contacter directement à l'adresse support@surfshark.com ou via le chat en direct sur notre site web ? Developer response
posted 2 months agoПривет. Для использования Surfshark вам необходимо зарегистрироваться, чтобы иметь возможность управлять своей подпиской и легко пользоваться нашими услугами на всех своих устройствах.- Rated 5 out of 5by xiu-weid, 2 months ago
- Rated 5 out of 5by Firefox user 18215029, 2 months ago
- Rated 2 out of 5by migrainethresher, 3 months agoConstant 503 errors and Cloudflare captcha loops that will have you cycling through new connections over and over.
Developer response
posted 3 months agoHi there, we're sorry about the CAPTCHA checks you experienced. These issues often occur when many users connect to the same VPN server. You can try switching to a different server or using a dedicated IP to help resolve this. If you need further assistance, please contact us at support@surfshark.com, and our support team will be happy to help. - Rated 1 out of 5by centurion 2000, 3 months ago