Reviews for Surfshark VPN Extension
Surfshark VPN Extension by Surfshark
286 reviews
Developer response
posted 3 years agoHello there! I'm sorry to hear about the inconveniences you might have experienced. Maybe you could reach out to our support team at support@surfshark.com? They will gladly check your case and help you out! Take care.- Rated 1 out of 5by LTCTL, 3 years ago
Developer response
posted 3 years agoHello there, Tatu! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!Developer response
posted 3 years agoHey there! While we are a not free service, our subscriptions are quite affordable! We also offer a 30-day money-back guarantee in case the VPN does not work for you. 🤗- Rated 1 out of 5by Firefox user 17578299, 3 years ago
- Rated 1 out of 5by Firefox user 16928150, 3 years agoIn the first 5 minutes of submitting my credit card, I began to have problems with your service! Not able to connect with the server and communicating with me i German and I speak English! marian moore
Developer response
posted 3 years agoHello Marian! Thank you for your feedback! I'm sure our customer success agents could help you solve the connection problem, so it could establish a connection within seconds! You can reach out to them via support@surfshark.com! - Rated 1 out of 5by Payam, 3 years ago
Developer response
posted 3 years agoHey there! Our service is definitely not free, however, we do offer a free trial! If you'd like to know more, don't hesitate to get in touch with our lovely Customer Success team at support@surfshark.com!- Rated 1 out of 5by Firefox user 16365290, 3 years agoAfter installing Surfshark it seemed to work perfectly until, using various DNS leak test tools I checked it out. Although Surfshark showed the connection to be secured ALL DNS leak tests revealed my true isp. I was not protected at all. A BIG wake up call. I am willing to concede that perhaps there is some peculiarity to my system but I urge, in the light of my experience, regularly PERFORM A DNS LEAK TEST before going further.
I have uninstalled the extension and rely on my paid desktop Surfshark subscription.Developer response
posted 3 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Rated 1 out of 5by Firefox user 17515672, 3 years agoDoes not work if other VPN extension are installed. Poor programming I guess as other VPN extensions don't have a problem with Surfshark.
Developer response
posted 3 years agoHey there! We appreciate the feedback. Indeed, other services might interfere with Surfshark and that could interrupt the connection. Let us know if there's anything we can do to help! - Rated 1 out of 5by Phil, 3 years ago
- Rated 1 out of 5by Firefox user 17507007, 3 years ago
- Rated 1 out of 5by Panmilios, 3 years ago
- Rated 1 out of 5by Firefox user 15994457, 3 years ago
- Rated 1 out of 5by Firefox user 17496764, 3 years ago
- Rated 1 out of 5by Firefox user 17483102, 3 years ago
Developer response
posted 3 years agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to our Customer Success team via Live chat support or at support@surfshark.com? Our team will gladly help you out!Developer response
posted 3 years agoHi there! Thank you for your feedback! Our trial works in the sense that you purchase a subscription first, but can apply for a refund 30 days within the purchase date.- Rated 1 out of 5by Firefox user 17416291, 3 years agorequires you to create a surfshark login before you can use it. Immediately uninstalled. Why don't they tell you this right away in the info? It says "1-click VPN proxy extension" but if I have to create a separate account by giving you one of my email addresses to spam, that's a lie.
Developer response
posted 3 years agoHello! Thank you for your feedback. Clients do need to have an active subscription on their account, so it's needed to first login in order to connect. Once you do log in, however, you're one click away from connecting! - Rated 1 out of 5by Firefox user 13050918, 3 years agoConstantly disconnects.. and when connected the speed is pathetic.
Developer response
posted 3 years agoHello there! Thank you for your review. We're sorry to hear about the issues connection and speed issues encountered. We're sure our Support Team could help you out in this case, so you could have a stable connection, and good speeds! Could you please contact our Team via Live Chats or support@surfshark.com email? Hoping to hear from you soon! 🦈 - Rated 1 out of 5by Firefox user 15275827, 3 years ago
- Rated 1 out of 5by Rosalind H, 3 years ago
Developer response
posted 3 years agoHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!Developer response
posted 3 years agoHello! Sorry to hear that you experienced issues when trying to download Surfshark. I am sure our awesome customer success team can help you out. Could you get in touch with them via Live Chat support or at support@surfshark.com? Thanks 🦈- Rated 1 out of 5by Alone, 3 years agoЗаплатил кучу бабла за платный VPN что бы он работал хуже бесплатного Browsec. На первый взгляд все отлично, НО стоит поработать 5-10м и VPN просто отказывается что либо грузить, после чего и вовсе вылетает и долгое время не может подключиться к серверам.
Developer response
posted 3 years agoПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! 🦈