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Reviews for NordPass® Password Manager & Digital Vault

NordPass® Password Manager & Digital Vault by NordVPN

3.8 Stars out of 5
5
381
4
105
3
36
2
34
1
137
137 reviews
  • by Firefox user 18911113, 4 days ago
    Die Seite geht gar nicht mehr zu öffnen um sich anzumelden. Automatisches Ausfüllen ist eine Katastrophe. Sehr benutzerunfreundlich.

    Developer response

    posted a day ago
    Sorry, dass Sie Schwierigkeiten hatten. Bitte kontaktieren Sie unser Support-Team per E-Mail (support@nordpass.com), damit wir Ihnen helfen können, das Problem zu lösen.
  • by Arafel, 6 days ago
    Never stays logged in; every time I open FF, it requires me to log on again. Sometimes doesn't fill passwords. What's the point of putting this out there if it doesn't work?

    Developer response

    posted 6 days ago
    Hi Arafel, sorry about the hassle. Firefox may log out due to Autolock settings. Adjust them via NordPass Settings under the Security section. For password-fill issues, our team can help. Contact support at support@nordpass.com.
  • by Firefox user 18871040, 12 days ago
  • by Firefox user 18862055, 15 days ago
    Junk software!! It doesn’t work with firefox (but also with other browsers). Norpass' developers, please stop suggesting users to contact support because support is UNABLE even to understand the problems. It's more than 10 day I have been writing to explain the problem and the only thing they do is continuosly ask the same questions instead to to solve problems!!! Look at the other reviews to see what is wrong with this junky add-on. Junky support too!
  • by Firefox user 18875824, 23 days ago
    Nord Pass on Firefox WILL NOT remain open, despite continually checking box to keep extension open. I reached out to Nord and never got help.
  • by Firefox user 18867798, a month ago
  • by Firefox user 16354450, a month ago
  • by Firefox user 15188328, a month ago
    Windows Hello auth stopped working next week after 30d money back guaranty ended. Support is worthless... Now I have "premium" subscription of useless password manager. Does not recommend to anyone.

    Developer response

    posted a month ago
    Hi, it's disappointing to hear about the Windows Hello issue. Our support team can definitely help with this. Could you reach out to them via email at support@nordpass.com? They'll do their best to assist you.
  • by kerry, a month ago
  • by morbidelio, a month ago
    Windows Hello is not working after the last updates. If this doesn't get fixed I won't renew my subscription.
  • by efri, 2 months ago
    Totally useless, it doesn't work with the (weekly) updates from different softwares. Bad purchase !
  • by Firefox user 18171446, 2 months ago
  • by BADR, 2 months ago
    The app don't show up when i'm trying to log'in since the last updat. Before, i had to enter the master code every time i tried to log'in, wast of time, i really regret this purchase!
  • by Mike Rowan, 2 months ago
  • by DukenuKoen, 2 months ago
    I would have given it 5 stars before it went offline. But when it went offline I had to search for information as to why it was not available anymore. I found some post on Reddit, but the Nord-account stopped providing us with updates or replies. Leaving us in the dark for weeks is just lousy customer service. I have cancelled my (second) 3-year subscription on all Nord-services, after being a loyal paying customer for years. Sad to do so, but this is NOT how you treat your customers.
  • by SilentOcean, 2 months ago
    Since the new update, the interface doesn't even show up when I want to enter into my accounts on various websites. So it's absolute useless for me at the moment.

    Developer response

    posted 2 months ago
    Hi there! Sorry to hear about the trouble with the interface since the update. Could you please email our support team at support@nordpass.com? They'd love to investigate this issue and help you get back on track!
  • by cwild, 2 months ago
    When opening the extension, I suddenly have to agree that Nordpass collects information that violates my privacy. If I don't agree, I have to remove the extension! (Copied from another review).

    Besides that, I've only had problems so far. The new extension won't let me log in and seems to get stuck loading.

    Before that, no Firefox extension for weeks.

    This software is a pure mess.

    DON'T
    BUY/USE
    IT

    I'm going to find another provider ASAP.

    Developer response

    posted 2 months ago
    Hi! We understand your frustration with the consent that we present you. In terms of your data, nothing has changed. The mentioned information is collected in order to provide the key functionality - mainly autofill and autosave, where we need to collect information such as email and website addresses. This data is securely encrypted and is not reachable to us, but if the consent is not given to process this data in an encrypted form, we cannot offer a critical functionality of our extension as it simply becomes unusable.

    The reason you see the consent now, but not before, is that Mozilla currently requires it to be presented to extension users and a consent must be given in order to provide the service. Without the consent, we cannot provide it. This is a requirement to all password managers (some still to refuse to apply it).

    We leave up to the user to decide if they want to share the interaction with extension data and this consent is unchecked by default.
  • by Jeff Spring, 2 months ago
  • by Evequill, 2 months ago
  • by Northman, 2 months ago
  • by David Doooley, 2 months ago
  • by Firefox user 18821294, 2 months ago
    07.02.2025
    Anwendung lässt sich nicht mehrmit Fingerprint entsperren / starten. Browser Firefox.

    Developer response

    posted 2 months ago
    Hi, this shouldn't happen. Please try reconfiguring the fingerprint or contact our support team at https://support.nordpass.com/hc/en-us/requests/new."
  • by Firefox user 18820841, 2 months ago
  • by frenzy_wo, 2 months ago
  • by s7en, 4 months ago
    Cant sign in at all even the password is correct. But I can sign in Chrome

    Developer response

    posted 4 months ago
    Hello, sorry about this. It isn’t expected behavior. Please contact our support team via live chat or support@nordpass.com. The team will help you resolve it.