Reviews for NordPass® Password Manager & Digital Vault
NordPass® Password Manager & Digital Vault by NordVPN
174 reviews
- Rated 1 out of 5by Firefox user 19456117, 11 days agoAlways requires to accept new terms and always asks for login
Developer response
posted 11 days agoHi. We're sorry for any inconvenience caused! Please send us a message at support.nordpass.com, as our team would be happy to look into this for you. - Rated 1 out of 5by Kyler, 20 days agoPlease fix the extension making me accept terms of data sharing or whatever every time I unlock my vault. Today I misclicked "Disagree and uninstall" and there's no confirmation. I just had to go through the login/setup process again...
Developer response
posted 20 days agoHello, Kyler. We’re truly sorry to hear about that and apologize for the inconvenience. Your feedback will be passed along to our team. - Rated 1 out of 5by Firefox user 19338701, a month agoThis extension no longer works with FireFox. It does not provide my password to login to websites. It previously worked well. There is now, no autofill function with Nordpass. I do NOT wish to change to a different browser and will not renew if not fixed quickly.
xDeveloper response
posted a month agoHi there! We're sorry about the trouble. Autofill should be working smoothly. Could you reach out to our support team via support@nordpass.com? They'll be glad to assist you in resolving this issue. Your feedback is crucial to us. Thanks! - Rated 1 out of 5by LoïcLoff, a month ago6.4.10 = Bugs, ne conserve plus les parametres, obligé de se reconnecter a chaque lancement du navigateur !
Developer response
posted a month agoBonjour. Cela ne devrait pas être le cas ! Pourriez-vous contacter notre équipe d'assistance afin qu'elle examine le problème de plus près et en détermine la cause ? Nous serons ravis de vous aider à le résoudre ! Notre équipe est disponible 24 h/24 et 7 j/7 sur support.nordpass.com. - Rated 1 out of 5by badrocket, a month ago
- Rated 1 out of 5by Brahvim, a month ago
- Rated 1 out of 5by Firefox user 15764119, a month ago
- Rated 1 out of 5by Firefox user 19217615, 2 months agoIf you just subscribed, and happen to see this, refund before its too late.
Used to work fairly well. They changed their windows app, and firefox app months ago, and its slowly degraded to never autofilling on firefox ever, across multiple computers and installs. It defeats the purpose of having a password manager, let alone paying for one that literally is just a notepad now. Even if they fix it, they have no qualms about breaking their software for months after you've paid. They probably just get 40% of their money from apple users, and 40% from chrome users and say screw the other 20%, we got their money, probably only 30% of those will be bothered to cancel. so we'll just increase prices 5% and screw firefox users.Developer response
posted 2 months agoHi there, we’re really sorry to hear about your experience. We’d really appreciate the chance to troubleshoot the issues you mentioned properly. If you're open to it, please reach out to our support team at support@nordpass.com so we can dig into the issue and help resolve it. Feedback like yours is important, and knowing the specifics helps us make things better for everyone. - Rated 1 out of 5by Firefox user 17775466, 2 months ago
- Rated 1 out of 5by Chacoman, 2 months agoThis is the most fucked up app I've ever had. I'm locked out of several of my accounts as this piece of shit doesn't record master password!!! I want to take this off my machines and get my money back!!! Do it NOW!
Developer response
posted 2 months agoHi, sorry about the frustrating experience. For removing NordPass, please follow these steps: https://support.nordpass.com/hc/articles/360006638797. For a refund, email our support team at support@nordpass.com for assistance. They'll help you out. - Rated 1 out of 5by grouchy, 2 months agoToo many confusing passwords to remember which is which! I don't like it and guess I'll have to get out of Nordpass for a Password Manager that is reasonable!
Developer response
posted 2 months agoHi there! Sorry to hear you're having trouble — we truly appreciate you bringing this to our attention. We're actively working on improving this experience and would love to hear more about both your current experience and your ideal login process.
Feel free to share your thoughts with our support team at support@nordpass.com or via live chat on our Help Center https://support.nordpass.com/hc/en-us
Your feedback helps us build a better experience for you! - Rated 1 out of 5by Firefox user 17203446, 2 months ago
- Rated 1 out of 5by Firefox user 19111891, 2 months agoUsed to work fine, now every day it seems worse and worse. Mobile and the desktop seem very buggy now with detecting autofill, or staying logged in even when you have selected to not log you out.
Developer response
posted 2 months agoHi there, sorry you're facing issues with autofill and staying logged in. Could you reach out to our support team at support@nordpass.com? They'll help troubleshoot the bugs you're experiencing on both desktop and mobile. - Rated 1 out of 5by Siri, 2 months agoMac user here. Sometimes it works, but more often it doesn’t. Almost every time I have to open the Desktop app, copy the password, and paste it. Or if it is a new password, open the desktop app, copy the details, and save the new password. That’s almost useless as an extension. I have better ways to store personal data than to pay a useless app to work as a locked text file.
Developer response
posted 2 months agoHey there! Sorry for the trouble you're facing on Mac. Could you please email our support team at support@nordpass.com with more details about the issue? We'd love to help and get this sorted out for you. Your experience matters to us. Developer response
posted 2 months agoHi there! 🚀 Getting started with NordPass is easy! You can check our quick onboarding guide here: support@nordpass.com for help. Feel free to reach out if you need assistance! 😊- Rated 1 out of 5by FahQNordPass, 3 months agoWorks great...when it works.
Honestly what is the point of a password extension that logs itself out every day (on a private computer - I know because I check the box that this is a private computer), then asks you for not one, but two 12 character + symbol + number passwords to log back in simply to then ask you to confirm your password for the dozens of sites it claims to store for you? EVERY DAY.
You would think the password saver would be good as saving its own password(s).
Pain in the ass. - Rated 1 out of 5by Firefox user 19087443, 3 months ago
Developer response
posted 3 months agoHi there, sorry to hear you're having a bad experience. Could you drop us a message to support@nordpass.com? We’d love to hear your feedback and help you out!Developer response
posted 3 months agoHi there! Sorry to hear you're having trouble. Currently, storing and auto-filling 2FA codes in Vault is only available for Business users. You can learn more here: [https://support.nordpass.com/hc/en-us/articles/13876344728849-How-to-set-up-2FA-codes-with-NordPass-Authenticator] 🔐- Rated 1 out of 5by Firefox user 19045924, 3 months ago
- Rated 1 out of 5by Skinner, 3 months ago
- Rated 1 out of 5by Firefox user 19033812, 3 months agoQuelque chose de si compliqué avec XXX mots de passe !Je ne comprends rien mais NORD VPN A encaissé. Escroquerie
Developer response
posted 3 months agoSalut ! Désolé pour la confusion. Pour de l'aide sur l'utilisation de NordPass, veuillez contacter le support : support@nordpass.com. Ils seront ravis de vous aider ! - Rated 1 out of 5by Firefox user 19032830, 3 months ago
- Rated 1 out of 5by Paul, 4 months ago
- Rated 1 out of 5by Firefox user 6131907, 4 months agoRecently started having problems where websites like Google would hang on initial navigation, sometimes for minutes at a time. The issue disappeared once I disabled this extension.
Developer response
posted 4 months agoHi there! Sorry for the trouble you're facing. We’d love to look into this further – could you please email our support team at support@nordpass.com with more details? They'll be happy to help!