Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
Review by Snake_Wildlife
Rated 1 out of 5
by Snake_Wildlife, 5 years agoAfter the update, you can login as many times as you want, you get stuck in a loop, cant select a server, we cannot use this. To Developer responder, please stop telling people to reinstall and delete cookies/cache and go on a 'try to fix it' crusade across their perfectly working computers, you need to work this code related bug out and stop sending people on wild goose-chases. This is a broken add-on and after we have all tried everything we can on our end, YOU need to step up after taking our money and take responsibility with at minimum an apology that thousands of users right now are unable to use your service after paying for it.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
The finger is being pointed at YOU now, stop deflecting people with text-book excuses, and fix it. This fault is on YOUR end. YOU need to contact whoever has developed this addon and get them to work out the flaw.
You want to keep earning our money? GET TO WORK. The one star ratings are pouring in as you continue to avoid this issue, and you will no doubt start hemorrhaging customers.
If you want to earn our trust back before it's too late, now is the time for you to wake up!
Contacting support teams, re-installing Windows, clearing cache, fresh reinstalls etc etc, you are wasting our time, our systems are flawless, your Addon broke two weeks ago and the reports are piling in on your desk, do not ignore them.
Start taking these reviews seriously and knock off the "Its your fault, now jump through some hoops" responses. Taking on the noble quest of getting in touch with the lead coder to go on a fixing journey is not our job or responsibility, we have busy lives to run and bills to pay, YOU need to inform your superiors, YOU need to take responsibility, YOU need to fix this. Have i used enough 'You' 's ?
INFORM YOUR SUPERIOR. 2 weeks of total breakdown is not acceptable for a service that claims:
Uptime: NordVPN offers a 99.9 % uptime guarantee.
You have broken your garauntee. Yes your servers are probably "up", but anybody using this add-on has not been able to connect to them for 2 weeks.
Edit: The response below seems to imply you didnt bother to read this complaint. Well i cant be bothered to use your service any further, you have lost this customer. Fix your addon, and stop wasting our time blaming the customer.
Developer response
posted 5 years agoHello. We are sorry to hear about the situation. Please make sure you are using the latest available version of the extension (2.30.3). If so, yet the issue still persists, contact our customer support team via live chat at support.nordvpn.com so they could take a closer look at the issue. -A.S.
2,766 reviews
- Rated 5 out of 5by YuukoLeMog, 2 days ago
- Rated 5 out of 5by Fer, 5 days ago
- Rated 5 out of 5by Firefox user 20151057, 8 days agoWorks great on my linux desktop, I have no problem connecting to my dedicated IP, killswitch and all the rest of the features works just fine. I would recommend for sure.
Developer response
posted 7 days agoHello, we're thrilled to hear NordVPN is serving you well on Linux and that your dedicated IP setup has been smooth. Thanks so much for the recommendation and for choosing us! -D.S. - Rated 5 out of 5by svk_sikdar, 8 days ago
- Rated 5 out of 5by Firefox user 15468012, 11 days agoFür mein Problem, bei einem Anbieter der IP's trackt mehrere Accounts zu haben genau ohne gesperrt zu werden die richtige Lösung durch die gezielte Auswahl konkreter Server in Deutschland mit ihrer Nummer #nnn
Developer response
posted 10 days agoHallo! Schön zu hören, dass das Problem gelöst ist! Bleiben Sie gesund. -L.L. - Rated 5 out of 5by hayn, 12 days ago
- Rated 5 out of 5by Firefox user 15985264, 16 days ago
- Rated 3 out of 5by Firefox user 14040987, a month ago
- Rated 5 out of 5by Kaopy, a month ago
- Rated 1 out of 5by Firefox user 20063895, 2 months ago
- Rated 5 out of 5by Firefox user 13232067, 2 months agoWorks great for me in virtual machines i don't want tied to my ip address
Developer response
posted a month agoHello. Thank you for the suggestion. We are building our servers based on our customers demand and load increase in a particular region. We'll share your feedback with the appropriate team. G.M.- Rated 5 out of 5by RyL, 2 months ago
- Rated 5 out of 5by Asib, 2 months ago
- Rated 5 out of 5by Firefox user 15550585, 2 months ago
- Rated 1 out of 5by Maxime TEISSIER, 2 months agoLes nouvelles permissions sont inacceptables. Corrigez le tir ou vous perdrez un client de plus.
Developer response
posted 2 months agoBonjour ! Merci de votre intérêt. Une récente mise à jour de Firefox a modifié l’affichage des autorisations, mais nous n’avons introduit aucune nouvelle collecte de données. Le terme « généralement » fait référence à des informations existantes telles que votre identifiant d’abonnement et votre devise. Nous restons attachés à la protection de votre vie privée et n’utilisons que les données nécessaires au bon fonctionnement de nos services. Cordialement, G.M. - Rated 1 out of 5by Evan, 2 months ago
- Rated 5 out of 5by Maciej, 2 months ago
- Rated 5 out of 5by CB, 2 months ago
- Rated 5 out of 5by Firefox user 20021086, 2 months ago
- Rated 5 out of 5by Jagxtreme, 2 months ago"Excellent VPN, it’s very useful for better security and breaking region locks. It's worked great for me, I recommend it." lo uso desde Mexico
- Rated 5 out of 5by Firefox user 13969455, 3 months ago
Developer response
posted 2 months agoЗдравствуйте, нам очень жаль это слышать. Качество соединения может варьироваться из-за местных ограничений. Пожалуйста, напишите в нашу службу поддержки по адресу support@nordvpn.com, и они помогут вам подобрать наилучшие доступные варианты подключения. G.M.- Rated 5 out of 5by Firefox user 17616776, 3 months ago
- Rated 5 out of 5by nv, 3 months ago