Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
2,492 reviews
- Rated 4 out of 5by Firefox user 16178134, 4 years ago
- Rated 5 out of 5by Candeljakk, 4 years ago
- Rated 4 out of 5by Firefox user 14891139, 4 years ago
Developer response
posted 4 years agoHello. We are sorry to hear about the issue. Please try reinstalling our extension. If the issue persist, please contact our support at support.nordvpn.com for further assistance. - M.M.- Rated 5 out of 5by Firefox user 14920888, 4 years ago
- Rated 1 out of 5by obaida, 4 years ago
- Rated 1 out of 5by KevinTX, 4 years agoRUN AWAY! This thing is so bad its bordering on criminal - and the support is even worse.
Having over 25 years of heavy IT experience, I would be embarrassed to even know anyone involved in this extension.
Constantly drops. Constantly freezes all Firefox connectivity. Logs out at random (where you dont even notice). And a couple times a week it wipes out everything in the bypass list.
Then, the support people will expect you to jump through their standard list of useless hoops. Uninstall/reinstall. Remove any/all AV software. Remove everything except THEIR POS extension.
It's a joke. They know it's junk. They probably just like wearing you out until you leave in exhaustion. I run clean browsers with very minimal extensions and nothing else related in anyway to connectivity.
And then they expect me to install their junk system-wise? haha. You cant even get it to work with FF. KMA.
P.S. Dont bother replying to me Nord Support. Been there. Done that. Dislike your support more than the extension.
UPDATE: See. Their canned response (below) proves my point about their uselessness. They clearly didnt read anything I said. It's probably just some automated script triggering responses by some keywords.Developer response
posted 4 years agoHello. We're sorry to hear about the issues that you had to experience with our service. It's common to try and remove any interfering apps during troubleshooting as that's usually what causes the issues. However, if the extension is not working properly for you, you might have a better experience using our native desktop application if you'd like to try that. However, regarding any issues, we recommend contacting our support team at support.nord-help.net so we could help you with in-depth troubleshooting. -R.L. - Rated 1 out of 5by Marshalrusty, 4 years ago
- Rated 1 out of 5by Firefox user 13563695, 4 years agoNordVPN are still promoting its extension add-on for Android, knowing full well it is not possible to install it any more, unless using the Firefox Nightly build, with the developer options enabled. And even then it doesn't allow login, so is completely useless.
Not a good look.
EDIT following reply from NordVPN:
I wouldn't have commented here without having first raised the issue directly with NordVPN customer support.
I finally got past the chatbot and spoke with a real person, only to be fobbed off with all sorts of nonsense; ranging from an initial claim that the extension wasn't even supported on Firefox on Android, through to being unable to give any indication as to whether a fix was even planned and finally a refusal to accept that the NordVPN marketing hype, which still claims the extension is available for Firefox on Android, needed to be fixed.
So I won't be taking up the offer to waste more time with NordVPN.Developer response
posted 4 years agoHello. We are sorry to hear about the issue with our extension. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -A.S. - Rated 5 out of 5by 自由精灵, 4 years ago
- Rated 5 out of 5by The Pro, 4 years agoOh so happy to comment the customer for many years unfortunately once you paid you stuck.
Constant login is needed in windows app.
in addition, it is just a marketing the company dose good very bad vpn I DON'T EVEN ATTEMPT TO INSTALL THE ADD ON.Developer response
posted 4 years agoHello. We are sorry to hear about your experience with our service. Please contact our customer support, and we'll be happy to take a closer look at the issue. Our team is online 24/7 at support.nord-help.com. -G.M. - Rated 2 out of 5by Kellerkind, 4 years agoPro- es funktioniert manchmal ohne Probleme...
Im ernst es gibt (Erfahrung von Freunden) bessere und günstigere VPN Lösungen (die einen noch dazu nicht zwingen über 3 Jahre bei ihnen zu bleiben).
Ich würde es nicht nochmal kaufen.Developer response
posted 4 years agoHallo. Es tut uns leid, von Ihren Erfahrungen mit unserem VPN-Service zu hören. Es wäre großartig, wenn Sie das genaue Problem angeben könnten, das Sie erlebt haben. Wir helfen Ihnen gerne weiter. -G.M. - Rated 2 out of 5by Brian Griffiths, 4 years agoWhy can the extension not stay logged as it does on my iphone? A real pain to login every time, especially with the new login window and recaptcha. Can barely tell the difference between the cars, trains, boats & planes!
Performance also very variable, often stops or slows right down after a few minutes.
Still nearly 2 years subscriptio left, but thinking of changingDeveloper response
posted 4 years agoHello. We are sorry to hear about your experience. Please try reinstalling the browser extension and check if there are no other extensions installed on your browser that can interfere with the NordVPN extension. If the issue persists, please contact our support team at support.nord-help.net so we could help you further. -A.S. - Rated 1 out of 5by Firefox user 16619896, 4 years ago
- Rated 5 out of 5by FOX DIE, 4 years ago
- Rated 5 out of 5by Long tall Dick, 4 years agoIk heb al jaren een acount bij nordvpn,ik ben heel tevreden over ze en voel me steeds veiliger
- Rated 5 out of 5by Evgenij, 4 years ago
- Rated 5 out of 5by SoftwareBabe, 4 years agoBecause this VPN is in Panama, I trust it more than American VPNs. I use Nord along with TOR at the same time. NORD HAS NEVER FAILED ME! I GIVE IT A SOLID 5 OUT OF 5.
- Rated 5 out of 5by Firefox user 12974647, 4 years ago
- Rated 4 out of 5by Firefox user 12489117, 4 years ago
- Rated 5 out of 5by Firefox user 16605502, 4 years ago
- Rated 1 out of 5by Firefox user 16604081, 4 years ago
- Rated 1 out of 5by Firefox user 14644789, 4 years agoAbsolute garbage. Sometimes won't allow you to connect to websites at all. Site exclusions that rarely ever work, causing you to connect using VPN in places you don't want to.
SLOW SLOW SLOW. Sometimes so slow that your connection will completely time out. Using NordVPN is like going back to dialup. I wouldn't recommend this crap for free, never-mind the money I shelled out for 2 years of service and a "dedicated" IP that somehow keeps getting flagged for misuse.
One year review update: NordVPN continues to not function or be too slow to be useful. Support reads from the same exact script for every event, and never actually addresses the problem with their network being terrible, they just tell you to uninstall and reinstall extensions and applications over and over again.
Don't give these crooks your money, no matter how good the promotion looks. They'll just lie to you.
Update: a year later, and still having the same issues across all machines that use firefox. This service is still absolutely worthless, as is their support.Developer response
posted 4 years agoHello. We're sorry to hear about the issues you are experiencing. Please try clearing cookies and cache of your browser to check if the issue persists as well as reinstalling the extension. If that does not help, please contact our support team at support.nord-help.net for help. -G.M.