Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
2,493 reviews
- Rated 1 out of 5by Firefox user 14644789, 4 years agoAbsolute garbage. Sometimes won't allow you to connect to websites at all. Site exclusions that rarely ever work, causing you to connect using VPN in places you don't want to.
SLOW SLOW SLOW. Sometimes so slow that your connection will completely time out. Using NordVPN is like going back to dialup. I wouldn't recommend this crap for free, never-mind the money I shelled out for 2 years of service and a "dedicated" IP that somehow keeps getting flagged for misuse.
One year review update: NordVPN continues to not function or be too slow to be useful. Support reads from the same exact script for every event, and never actually addresses the problem with their network being terrible, they just tell you to uninstall and reinstall extensions and applications over and over again.
Don't give these crooks your money, no matter how good the promotion looks. They'll just lie to you.
Update: a year later, and still having the same issues across all machines that use firefox. This service is still absolutely worthless, as is their support.Developer response
posted 4 years agoHello. We're sorry to hear about the issues you are experiencing. Please try clearing cookies and cache of your browser to check if the issue persists as well as reinstalling the extension. If that does not help, please contact our support team at support.nord-help.net for help. -G.M. - Rated 2 out of 5by USER-EXPERIENCEONLY, 4 years agoI have not actually used this, but my experience with this company is they give NOTHING for free. Their free trials are bogus, waste of time trying to get one. From memory the last time I looked at it, they were just trying to get you to pay by making you think it's free when it's not. I hate dishonest developers who pretend to offer something they do not.
Developer response
posted 4 years agoHello. We currently offer a 7-day free trial for new customers, who purchase the subscription through Google Play Store. Additionally, we do offer a 30-day money-back guarantee for all initial purchases. If you have any other questions, feel free to contact us at support.nordvpn.com. -A.S. - Rated 3 out of 5by David, 4 years ago
- Rated 4 out of 5by Firefox user 16578489, 4 years ago
- Rated 1 out of 5by Stephen, 4 years agoI'm afraid the Firefox Extension really lets the NordVPN side down. It's great while it works, good performance and security but suddenly, for no apparent reason, it won't let you browse anything on the Internet. It looks like the Internet connection has dropped at first but it hasn't (Outlook continues to work). Turn the extension off and everything works again. It isn't the Internet Kill switch, this happens whether it is off or on. It's a great pity, I feel a darn sight safer with this on and working but it is just too unreliable.
Developer response
posted 4 years agoHello, Stephen! This may be the cause of interference if you're using both the application and the extension at the same time. However, reinstalling the extension, as well as making sure you don't have any other potentially interfering add-ons installed might help. Feel free to let our support team know at support.nordvpn.com if the issue persists. -Drea - Rated 5 out of 5by Plumber Dad, 4 years ago
- Rated 3 out of 5by -=MagicznyMagik=-, 4 years agoafter changing the password, the firefox plugin does not accept new settings, the main application works without any problems with the new password
I turned off all firefox add-ons and then logging was positiveDeveloper response
posted 4 years agoHello! Please try reinstalling our proxy extension. If you're still unable to log in, please try contacting our customer support team at support.nordvpn.com and we'll check on the issue in more detail. -L.L. - Rated 2 out of 5by KernelPanic, 4 years agoI like NordVPN as a service but this addon is pretty buggy. Often times it leaves the connection enabled but signs out your user in the extension leaving you in a limbo state that does not necessarily allow you to sign out especially if the VPN server is having issues. I've had to uninstall this extension and re-install multiple times as a workaround. There has to be a way to "force disconnect" on the VPN when you're not signed in and you guys really need to make the random sign-outs not happen anymore because this is ridiculous.
Developer response
posted 4 years agoHello. We're sorry to hear about this issue. Please make sure to check if you don't have any other extensions installed that might interfere with the NordVPN extension or if the issue persists please fully re-install your browser. In case it does regardless, please contact our support team at support.nord-help.net for assistance. - A.V. - Rated 1 out of 5by Ikarisan, 4 years agoSometimes very slow or broken connections. And since some days I cannot select/find a specific Country. The extension does not find any. :(
If this happens I need to log out from NordVPN und reconnect.Developer response
posted 4 years agoHello. We're sorry to hear about this issue. Please make sure to check if you don't have any other extensions installed that might interfere with the NordVPN extension or if the issue persists please fully re-install your browser. In case it does regardless, please contact our support team at support.nord-help.net for assistance. -G.M. - Rated 5 out of 5by Firefox user 16339040, 4 years ago
- Rated 1 out of 5by Firefox user 5681723, 4 years agoAdd-on slow, need to reinstall every few days, not worth using. Just stick with the main app which works fine.
Developer response
posted 4 years agoHello. Apologies for the unpleasant experience you’ve had. We highly advise you to contact our customer service team and try to resolve the issue. The fastest way to reach them is via live chat at support.nordvpn.com. We'll be glad to help! -A.S. - Rated 4 out of 5by Firefox user 16557473, 4 years ago
- Rated 1 out of 5by Firefox user 16549872, 4 years agoUNBELIEVABLY SLOW - UNUSABLE!!! use nordvpn literally any other way but this awful extension....god...
Developer response
posted 4 years agoHello. Sorry to hear that. Have you tried connecting to different countries or reinstalling our extension? If the issue persists, please contact our support team at support.nordvpn.com for further assistance. - M.M. - Rated 1 out of 5by lavizz, 4 years agoto much request and not free. after to much request, then u must pay in the end. wasting time
Developer response
posted 4 years agoHello. Yes, our service is paid. Since we charge for a subscription, we are able to maintain our strict no-logs policy and offer a premium service. If you have any questions regarding our service, our support team is ready to answer them 24.7 at support.nordvpn.com. - M.M. - Rated 5 out of 5by Firefox user 14940791, 4 years agoJe viens de le télécharger, fonctionne parfaitement pour l'instant.
- Rated 5 out of 5by Peter, 4 years ago
- Rated 1 out of 5by Firefox user 14709745, 4 years ago"Please try reinstalling the browser extension ..." Don't you have any other solution ?
Developer response
posted 4 years agoHello. If you’re facing any issues with our VPN service, do not hesitate to contact our customer support team. We’re ready to help you 24/7 at support.nordvpn.com. -G.M. - Rated 5 out of 5by Hernan, 4 years ago
- Rated 5 out of 5by AlWiWe, 4 years ago
- Rated 1 out of 5by Ema, 4 years agoThe firefox addon is terrible. If you choose 3 different countries for your VPN, it won't EVER load the country list again, you'll need to uninstall and install it again. Needless to say that it's not acceptable.
Developer response
posted 4 years agoHello. Please try reinstalling the browser extension and check if there are no other extensions installed on your browser that can interfere with the NordVPN extension. If the issue persists, please contact our support team at support.nord-help.net so we could help you further. -G.M. - Rated 1 out of 5by Firefox user 12920292, 4 years ago
- Rated 5 out of 5by juan antonio, 4 years ago
- Rated 1 out of 5by Luke, 4 years ago
- Rated 3 out of 5by Firefox user 14584553, 4 years ago