Reviews for NordVPN - a VPN proxy extension for Firefox
NordVPN - a VPN proxy extension for Firefox by NordVPN
2,493 reviews
- Rated 1 out of 5by Firefox user 12655486, 5 years agoL'extension bloque le serveur proxy de firefox, donc j'ai dû le désactiver pour pouvoir me connecter
Developer response
posted 5 years agoHello. It would be great if you'd contact our customers' support team at support.nordvpn.com, so they could check what's causing the issue and provide you with assistance on its resolve. Thank you! - Rated 3 out of 5by Firefox user 14362759, 5 years agoIt works well but i'm missing one important convenience "tweak" or user comfort/convenience feature.
In the world of password managers, please allow for the user to have automated login details to be enterered. Right now it does not allow easy copy pasing of login details because clicking anywhere outside the plugin window will close the window and clear the field you've already filled in.
It's highly annoying having to type everything everytime you wish to login with the browser plugin.Developer response
posted 5 years agoHello. We do appreciate your feedback and will forward it for consideration. - Rated 5 out of 5by Firefox user 16039694, 5 years ago
- Rated 2 out of 5by Firefox user 12733163, 5 years ago
- Rated 1 out of 5by Firefox user 15137635, 5 years agoDoesn't work anymore. Yes I have logged in. Yes I've paid. Yes the regular app works. They screwed up and like all modern companies they want to sit and collect cash instead of fixing their screw ups.
Developer response
posted 5 years agoHello. It would be best if you'd contact our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com. - Rated 1 out of 5by Firefox user 16020875, 5 years ago
- Rated 5 out of 5by Peregrine Jade, 5 years ago
- Rated 5 out of 5by lana duval, 5 years ago
- Rated 1 out of 5by saforce, 5 years agoThis extension uses very slow animations to open the focus-exclusive overlay of its interface. If you don't interact with it directly, it dismisses itself.
Both of those issues are egregious UX failures that need to be addressed. The animation is unnecessary and makes your extension look poorly made; which it is. The fact that the overlay doesn't remain open is even more absurd. I keep my account info in a vault, so I am forced to manually type my email after pasting my password because if I were to leave the form it would just evaporate, clearing the form as well--and to make it worse, it would show the slothful opening animation again.
Partially UX, partially just terrible programming, is that the extension requires you to sign in repeatedly even within the same browsing session, which means it doesn't have good error recovery, connectivity state detection, sleep detection, etc. It would be reasonable to expect that once you sign in with your account, you never have to log in again unless a significant passage of time between uses is detected, like 3 months or more, or your subscription lapses.
None of these issues are difficult to solve. The first two could be solved in two lines of code, I'd bet. The sign in issue seems to happen to far too many people to be an isolated issue.
Perhaps you should consider that not everyone uses their browsers the same way you do. I leave Firefox open for maybe a month at a time, literally until Windows forces me to reboot for updates.
I put my machine to sleep at night and don't manually disconnect from a server in the add-on. That doesn't mean I should be signed out. That just means the add-on should reconnect the next time it "ticks" when the machine wakes up, or when there's network activity in Firefox. Developer response
posted 5 years agoHello. Please contact our customers' support team at support.nordvpn.com while specifying the exact issue that you've experienced, so they could provide you with assistance on its resolve. Thank you!- Rated 5 out of 5by Firefox user 15999880, 5 years ago
- Rated 5 out of 5by kvothe, 5 years ago
- Rated 1 out of 5by Citizen1958, 5 years agoNordVPN works well on all other devices but this extension on a RaspberryPi won't work. Try logging in to NordVPN with correct credentials and it says something has gone wrong.
Developer response
posted 5 years agoHello. Please try changing your password via our website and try logging into our extension again. In case the issue persists regardless, drop a line to our customers' support team at support.nordvpn.com. Developer response
posted 5 years agoHello. Please do not hesitate to contact our customers' support team if experiencing any issue regarding our service's functionality. Our team is available 24/7 at support.nordvpn.com.- Rated 1 out of 5by pipi, 5 years ago
- Rated 1 out of 5by blaze, 5 years agoYour servers randomly stop working. Was connected to bg39 until that stopped working. But because the login goes through the VPN I can't log in to change it. This is braindead design.
- Rated 5 out of 5by Firefox user 15863719, 5 years ago
- Rated 1 out of 5by CrippledbyDebt, 5 years agoThis extension used to be really good, but recently whenever I activate the extension, the VPN fails to connect and asks for a username and password making it unusable by disabling access to sites.
Edit: Response to the Developer: Same problem still persists.Developer response
posted 5 years agoHello. Do disconnect from our extension before closing your browser to see whether the issue that you're currently experiencing persists. - Rated 4 out of 5by Firefox user 15975458, 5 years ago
- Rated 1 out of 5by fota, 5 years agoI paid for a three year subscription to NORDVPN.
On a PC running windows the NORDVPN app seems be slow and buggy sometimes and I'm getting tired of entering my user name and password. The app indicates it's connected but there's no connection. Reboot machine. I disabled at Start Up and decided to try the Firefox plugin.
The plugin has less features that the app. What WOULD BE amazing is if I didn't have to enter a username and password every time. WHAT'S UP with that NORDVPN? It's a pain in the butt.
Everything is updated.
I will not renew with NORDVPN again unless something changes.Developer response
posted 5 years agoHello. Everything's working as intended on our end. It would be best if you'd contact our customers' support team at suport.nordvpn.com so they could check what's causing the issue that you're currently experiencing. - Rated 4 out of 5by mdaiurrto, 5 years ago
- Rated 1 out of 5by Dat Guy, 5 years agoAll paid?! Isn't it ironic - give your actual personal info like names and bank account details to a tool you will use for your traffic that you want to keep anonymous? It's no brainer wjy would anyone do it?!? Most useless addon ever